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  1. 115 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Discrete Games supported this idea  · 
  2. 19 votes

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    Discrete Games commented  · 

    This happens for me too but only when exporting pngs.
    When exporting a jpg/tif/pdf/psd the template layers are not included in the output, as is expected.

    Possibly related problem from a couple years ago: https://forums.adobe.com/message/10752642#10752642

    I talked to Adobe support about this and their answer was basically that pngs are transparent so all the layers show up and that's just the way it works.

    So essentially, if you're making pngs, template layers are useless.

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  3. 91 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Discrete Games supported this idea  · 
  4. 12 votes

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  5. 7 votes

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  6. 80 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Discrete Games commented  · 

    Tried the fix and it works. Thank you!

    I'd still point out that part of the image is obstructed by the artboard border. A real pain if you're working with tiny images. See: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35769676-artboard-border-obstructs-topmost-and-leftmost-row

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    Discrete Games commented  · 

    Just chatted with Adobe staff to see if any fix for this issue was in the works - it isn't. Adobe still considers it a feature.

    Here are a couple of their direct quotes:

    "this is not a bug, the actual view is now representing the physical size of the document, if you want to view it 100% at 72 PPI, you can turn on the pixel preview "

    (I explained that the feature makes designing things with pixel dimensions more difficult, and that Pixel Preview Mode is unsatisfactory because it's slower, harder to design in, and cumbersome to have switch to.)

    "I will send your feedback to my manager but unfortunately we do not have any information or any update in this at the moment "

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    Discrete Games commented  · 

    Thanks for the comment, Neeraj. Here I've responded to specific parts of it. The quotes are in your words, followed by my responses.

    ----------

    "Zoom is a relative value of visually scaling something that is set to some baseline. Usually this base line is 100% (actual size)."

    Response: When making something in terms of pixels, the "actual size" feature, the way you've implemented it, is a complete misnomer. 1 pixel in a document should mean 1 pixel on screen, whatever screen that is. But in AI CC 2019, that isn't always the case. I get it if AI uses pts or whatever as a base unit, but these are easy-to-scale vector graphics we're talking about, so an option for 100% zoom to really mean 100% for those working in pixels shouldn't be that hard.

    ----------

    "For this version we set ourselves to cast the baseline right."

    Response: I'm still confused how this is possible in the general case. For example, there's no way to know the physical screen size a projector is projecting at. If the assumption is all monitors are a certain ppi, then "actual size" is a huge misnomer for many displays. (Related: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35743504-actual-size-view-menu-does-not-display-at-actual-s)

    A feature like https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/33253402-100-size-is-actually-actual-size suggests would work in all cases (the user just needs a physical ruler).

    ----------

    "...kept getting dissociated further... ...Also, 1px = 1pt for all measurements."

    Response: I'm confused by this. Isn't the 1px=1pt assumption the same dissociation? (And why have two identical units?)

    ----------

    "In respect to this resetting the base zoom, one thing we failed to called out explicitly is that this is current implementation does not work in Pixel Preview mode."

    Response: That's fine. Nobody here was asking for it to work in pixel preview mode! We want the complete opposite, for it to stop working in default view mode (or for there to be an option).

    ----------

    "But beyond the technical aspects, there are fine nuances of different workflows that we may have missed..."

    Response and Most Important Point: Fine nuances? You seem to have missed every designer who thinks about their work in terms pixels. Anyone making, say:

    - a webpage/game that is expected to be 1920x1080px
    - a banner that is expected to be 728x90px
    - an icon that is expected to be 32x32px
    - a Twitch emote that is expected to be 28x28px
    - a profile image that is expected to be 400x400px
    (AI's own tutorials and templates suggest things like making icons or a 1920x1080px webpage.)

    Are we supposed to convert these pixel sizes to inches before making a document? Or just deal with the fact that 100% zoom doesn't always mean 100% if you want to think in pixels?

    I don't understand why you need to do interviews to understand that lots of designers make things with pixel size in mind, and that being able to work with things at their true pixel size is a basic, crucial feature.

    ----------

    Here are some threads that discuss the issue in case you haven't read them:
    https://forums.adobe.com/message/10682796
    https://forums.adobe.com/message/10681198
    https://forums.adobe.com/thread/2548049
    https://www.reddit.com/r/AdobeIllustrator/comments/9ofbxm/new_actual_size_feature_is_great_for_print/
    Many (including me) talk about how the change has prevented them from working, how using Pixel Preview is unsatisfactory, and how the change has drawn them away from Adobe products.

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    Discrete Games commented  · 

    Jeremy raises a good point: The "Actual Size" feature doesn't work consistently anyway.

    I made a 1 inch wide artboard and measured it at "Actual Size" with a physical ruler on 4 different monitors. On one it was correct but for the other 3 the artboard was too large by at least 1/8 inch.

    Is it even always possible to get the ppi of a monitor? Stack Exchange answers are conflicting: https://stackoverflow.com/q/12652835 https://stackoverflow.com/q/577736

    Related: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35743504-actual-size-view-menu-does-not-display-at-actual-s

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    Discrete Games commented  · 

    After reading lots about this issue in various places I can see how it's intended as a feature if it let's print designers view their work at actual, true-to-life size

    But not everyone is a print designer. Many work in pixels, not inches or cm. For us, "a tual size" means each pixel in the document corresponds to one pixel on screen.

    Why can't both groups be supported at once with something as simple as a checkbox "True-to-life Scaling".

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    Discrete Games commented  · 
    Discrete Games supported this idea  · 
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    Discrete Games commented  · 

    Agreed. It's a bug and hardly a feature when "100%" zoom in a pixel based document doesn't actually mean 100%.

  7. 12 votes

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  8. 68 votes

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    In CC 2019 (latest update 23.0.1), at 100% Zoom 1inch artwork would display at 1inch in physical (Print) size, on any display. If this doesn’t work right for screen design workflows, please use the checkbox Preferences > General > Display Print Size at 100% Zoom, to turn off the feature. Currently this feature works only on primary display, and there are plans of extending this to other attached displays.

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    Discrete Games commented  · 

    This feature would be great. I don't know how much I'd use it but it would hopefully get rid of the madness that is the AI 2019 true-size feature, where "actual size" is only actually true on your primary monitor. (See https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35743504-actual-size-view-menu-does-not-display-at-actual-s)

    However this feature is implemented, I'd recommend a textbox so people can put in a floating-point ppi number (or related number) if they want to be exact.

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  9. 11 votes

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    there are two issues in this post
    1. Users want this feature to work on multiple monitors.
    2. Users want to have a view actual pixels for web drawings.

    for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors

    for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.

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    Discrete Games commented  · 

    "Actual view feature only considers your primary monitor."

    Wait, so the new true-size feature ONLY works at the ppi of your primary monitor and ONLY if you're not working in terms of pixels?

    (see https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019 for the second part)

    So all print designers with multiple different monitors, and all screen designers period have been left out to dry... I expect many people won't even notice that their "true-sizes" aren't true at all. Too bad for them I guess...

    (Sorry to be so snarky but I'm honestly flabbergasted Adobe thought, and still seems to think, this true-size feature is a good thing. Something like https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/33253402-100-size-is-actually-actual-size would serve the purpose, imo.)

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    Discrete Games commented  · 

    Can confirm that, for a 1 inch document at 100% measured on 4 monitors, only the one on the main monitor was the correct size. The other three were too large by at least 1/8 inch.

    Maybe that has to do with the fact the other three monitors have lower ppi, but either way "actual size" is wrong.

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  10. 154 votes

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    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

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  11. 2 votes

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    Discrete Games commented  · 

    Have you tried Edit >> Preferences >> User Interface >> UI Scaling >> Small?

  12. 2 votes

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  13. 91 votes

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    Need More Info  ·  Yogesh Sharma responded

    We would like to understand more about this request. Please me us know if you can talk to us on a call to demonstrate the issues in detail.

    Thanks,
    Yogesh

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  14. 172 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Discrete Games supported this idea  · 
  15. 445 votes

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  16. 821 votes

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  17. 964 votes

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  18. 181 votes

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    Hi Everyone,

    We have added a preference to enable ‘Zoom with Mouse Wheel’. Go to Preferences→ General→ Enable ‘Zoom with Mouse Wheel’.

    Also, now you can pan the doucment using the middle click of the mouse.

    Both of these functionality are available since January 2021 release (version 25.1) onwards.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback

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  19. 20 votes

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  20. 90 votes

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