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What can we fix in Illustrator (desktop)? Vote or report a bug.

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100% view is not 100% for pixels in cc2019

OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

Please fix this annoing bug.
This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560
59 votes
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Dalius shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed (Comments Open)  ·  AdminNeeraj Nandkeolyar (Product Manager, Adobe Illustrator) responded  · 

Zoom works in two ways in Ai – one is based on the pixel density of the display, and other is on actual (physical) size of the element. The setting to control this is in:

Preferences > Display Print Size at 100% Zoom

Above setting ensures what you see at 100% zoom would be the physical size of the art. You can actually put a ruler against the screen and a 1inch rectangle will measure 1in on screen at 100%.

But this may not work right for screen design workflows. Make sure you uncheck this, if actual size zoom is not needed.
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  • Lance commented  ·   ·  Flag as inappropriate

    @Neeraj:

    Not true in all cases. Display print size at 100% Zoom on my display here at my workplace renders a 1" x 1" square as 1.125" x 1.125". This is verifiable by placing a ruler against the screen.

    Before my employer graciously "upgraded" me to a larger but objectively worse display, this did actually work correctly.

    I urge you to take another look at this, or give us a user-configurable pixel density setting in the preferences. Photoshop does this and thus I can adjust to whatever display I might be currently using.
  • Bob commented  ·   ·  Flag as inappropriate

    I have the exact same problem is version 24.3 (64-bit) on Windows 10. This is absurd - I just want to be able to scale to a 1 to 1 ration with the actual monitor, it should be the easiest zoom level of all!
  • Max Hancock commented  ·   ·  Flag as inappropriate

    I'm using Illustrator 24.3 (Mac) and viewing at 100% scale is wrong. It's double what it should be. This is a bug unless there's a new viewing setting I don't know about.

  • Aaron commented  ·   ·  Flag as inappropriate

    Still broken in 24.2.3. Pressing cmd-1 in pixel preview mode makes everything blurry. Always have to zoom in and then back out with "cmd +" then "cmd -"

    It's been like this for over a year now with still no fix...
  • Lance commented  ·   ·  Flag as inappropriate

    Still broken in latest release, 24.2.
    1. Set "Display print size at 100% zoom" to be ON
    2. Create 5x5 inch document
    3. ctrl + 1 to zoom to print size
    4. measure artboard with an actual ruler held to the screen - 5x5 artboard is displayed as 5.75 x 5.75 inches.

    Edit: the other setting, "Display at print size" to be OFF does seem to work as intended, for viewing pixel based art at 1-to-1 when zooming to 100% (ctrrl+1).

    Why can't both settings work correctly, why does it have to be one or the other? Or is Adobe assuming that the pixel density of all monitors is universal? Surely they can't be that dumb.
  • Anonymous commented  ·   ·  Flag as inappropriate

    This feature is cool for print work but it's a disaster for screen work like web design. If the document units are set to pixels, this should be automatically disabled. Otherwise we cant preview what our work will look like on a screen!
  • Lance commented  ·   ·  Flag as inappropriate

    I'm glad the web designers got their fix. Now could you make the "Display print size at 100% zoom" part work properly?

    An inch should display as an inch, not as 1.125 inches.
  • Anonymous commented  ·   ·  Flag as inappropriate

    Thanks @Lidoo for your comment :
    "You have to go to Preferences > General and uncheck "Display print size at 100% Zoom"
    That's the solution !
    Adobe could pass the information instead of recommending the update :-(
  • Lidoo commented  ·   ·  Flag as inappropriate

    You have to go to Preferences > General and uncheck "Display print size at 100% Zoom".
  • Anonymous commented  ·   ·  Flag as inappropriate

    Why didn't you guys just implement a shortcut instead of making this a preference. Like cmd+1 could still be 100% pixel size and have something like cmd+shift+1 be print actual size. So simple, no need for a preference for this bug/feature you guys implemented.

    Either way, the writing is on the wall and the damage is done. The guys at Adobe have completely lost touch with their actual end-users. This bug-date was ridiculous!
  • José Catalán commented  ·   ·  Flag as inappropriate

    Buenos días. La resolución del interface de Illustrator cc2019 ha cambiado con respecto de las demás aplicaciones. Las ventanas del programa son muy grandes y difieren de la que tenía aplicada con Illustrator cc 2018.

    ¿como se puede solucionar? me ha pasado al actualizar el programa.

    Mi ordenador es un IMAC RETINA 5K, 27inch, 2017
    Porocesador 4,2Ghz Intel Core i7
    64 Gb de RAM 2400Mhz DDR4

    Muchas gracias!
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