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100% view is not 100% for pixels in cc2019

OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

Please fix this annoing bug.
This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560
56 votes
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Dalius shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed  ·  Ashutosh Chaturvedi responded  · 

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
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78 comments

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  • Lance commented  ·   ·  Flag as inappropriate

    Still broken in latest release, 24.2.
    1. Set "Display print size at 100% zoom" to be ON
    2. Create 5x5 inch document
    3. ctrl + 1 to zoom to print size
    4. measure artboard with an actual ruler held to the screen - 5x5 artboard is displayed as 5.75 x 5.75 inches.

    Edit: the other setting, "Display at print size" to be OFF does seem to work as intended, for viewing pixel based art at 1-to-1 when zooming to 100% (ctrrl+1).

    Why can't both settings work correctly, why does it have to be one or the other? Or is Adobe assuming that the pixel density of all monitors is universal? Surely they can't be that dumb.
  • Anonymous commented  ·   ·  Flag as inappropriate

    This feature is cool for print work but it's a disaster for screen work like web design. If the document units are set to pixels, this should be automatically disabled. Otherwise we cant preview what our work will look like on a screen!
  • Lance commented  ·   ·  Flag as inappropriate

    I'm glad the web designers got their fix. Now could you make the "Display print size at 100% zoom" part work properly?

    An inch should display as an inch, not as 1.125 inches.
  • Anonymous commented  ·   ·  Flag as inappropriate

    Thanks @Lidoo for your comment :
    "You have to go to Preferences > General and uncheck "Display print size at 100% Zoom"
    That's the solution !
    Adobe could pass the information instead of recommending the update :-(
  • Lidoo commented  ·   ·  Flag as inappropriate

    You have to go to Preferences > General and uncheck "Display print size at 100% Zoom".
  • Anonymous commented  ·   ·  Flag as inappropriate

    Why didn't you guys just implement a shortcut instead of making this a preference. Like cmd+1 could still be 100% pixel size and have something like cmd+shift+1 be print actual size. So simple, no need for a preference for this bug/feature you guys implemented.

    Either way, the writing is on the wall and the damage is done. The guys at Adobe have completely lost touch with their actual end-users. This bug-date was ridiculous!
  • José Catalán commented  ·   ·  Flag as inappropriate

    Buenos días. La resolución del interface de Illustrator cc2019 ha cambiado con respecto de las demás aplicaciones. Las ventanas del programa son muy grandes y difieren de la que tenía aplicada con Illustrator cc 2018.

    ¿como se puede solucionar? me ha pasado al actualizar el programa.

    Mi ordenador es un IMAC RETINA 5K, 27inch, 2017
    Porocesador 4,2Ghz Intel Core i7
    64 Gb de RAM 2400Mhz DDR4

    Muchas gracias!
  • Anonymous commented  ·   ·  Flag as inappropriate

    I have installed this update and reopened, yet the "'Zoom to Huge' 100% still persists. Is there something else that needs to be change with pref for this to work??
  • Ahmad commented  ·   ·  Flag as inappropriate

    I am not sure if it's a bug or only happening with me. There's a problem with the 100% view it looks way bigger than the actual size in 100%, I noticed that when I tried the pixel preview, the object becomes smaller when I use the pixel preview as showen in the attached files. Help please.

  • AdminAshutosh Chaturvedi (Sr. Quality Engineering Manager, Adobe Illustrator) commented  ·   ·  Flag as inappropriate

    We are undergoing the process of validating few other fixes along with this issue so it should be few days time before we mark it official. Also the string translation should be available only next week.
    As I mentioned while the build is marked prerelease this build is of production quality. Please feel free to use / recommend it for your day to day activity.
    Please do not hesitate to use the beta build that has many stability fixes as well.
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