Lance
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3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAn error occurred while saving the comment -
9 votesLance
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7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment Lance
commented
Good to know, thanks.
One of our first troubleshooting steps based on something our IT guy found/heard somewhere was to uninstall fontbase, but that did not fix the issue for us at the time. I suspect it has something to do with the fontbase associated files which were located in the Adobe CEP extensions folder before we deleted it. I don't believe that folder was deleted when we uninstalled fontbase.
The folder has since been re-created by fontbase on my system, the folder is called "com.fontbase.activator" on my windows 10 workstation. Contained therein are the following items (bottom two are files, the others are folders):
CSXS
html
js
jsx
META-INF
mimetype
package.json
The folders contain various javascript, xml and html files.
It was also noted that we did not experience any issues until we upgraded fontbase to the pro version, for what it might be worth to anyone.
to mathewm, I an currently unable to reproduce any issues listed, including with object > path > offset path.
An error occurred while saving the comment Lance
commented
Has it been confirmed that everyone with this issue is on Windows and using Fontbase?
An error occurred while saving the comment Lance
commented
We've now been seeing that a different user logged in with a 'fresh' account and preferences *on another user's workstation* does not experience the issue, whereas they do on their own workstations:
User A has this issue.
User B has this issue.
User C apparently does not, or has not reported experiencing the problem.User A logs in to User B's machine (windows 10 sets up new account / illustrator prefs, etc..) Issue does not manifest.
User B logs in to User C's machine (same as above), issue does not manifest.Both User A and B continue to see the issue on their own workstations.
An error occurred while saving the comment Lance
commented
Yes MatM, I had read the latest at the forum. I have been able to verify that the drawing issue only seems to manifest when more than one document is open.
An error occurred while saving the comment Lance
commented
I have read over the post linked below. We here see similar/same issues, and we have fontbase. I believe our IT dept attempted a fix by removing/deactivating fontbase somehow but it was determined not to rectify the issue on that machine..
An error occurred while saving the comment Lance
commented
We're seeing this issue at my workplace as well, last I heard a downgrade to CC 2019 23.0 fixed the issue for at least one of our users, but he lost all of his preferences in the process.
There also seems to be an associated bug with the move / selection tools and the dialog boxes accessed when double-clicking them (the "Move" dialog):
1. Sometimes the click-dragged object will randomly snap back into its original position, as if the user 'dropped' it and immediately executed an undo command.
2. The 'preview' checkbox/feature on many dialogs (scale, move, etc) will bug out; scaling from 100% down to 75% with preview on works, but then entering 100% again scales *down* again instead of back up to 100%. Similar issues with the Move dialog.Lance
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40 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Lance
supported this idea
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67 votes
I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Lance
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An error occurred while saving the comment Lance
commented
@Cesar, I know it isn't ideal, in fact it tends to be infuriating, especially since 'smart' guides are usually much less than 'smart'. I find they often try to assist you in aligning your object to something completely unrelated on the other side of the document, especially on a busy artboard(s).
An error occurred while saving the comment Lance
commented
The workaround is to disable smart guides temporarily, ctrl/cmd+U is the keyboard shortcut, or find it in the View menu.
With smart guides on the "shift to constrain" acts really weird, and as you say the user must drag exactly along the line of the angle they wish to use or else the object snaps back to its original position. Turning off smart guides makes the "shift to constrain" work as expected.
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61 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Lance
supported this idea
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22 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Lance
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4 votesLance
supported this idea
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72 votes
It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.
Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.
Lance
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An error occurred while saving the comment Lance
commented
I'm not certain what was supposedly fixed in CC 2019, but nothing seems to have changed according to my testing. Perhaps the folks at adobe were testing very simple files rather than something with many layers and thousands of individual objects all over the artboard and/or drawing area? I still see 'smart' guides 'snapping' to things clear across the screen from the intended object.
It looks like you have Align to pixel grid turned on. Turn that off and see if what you're expecting to happen works as you think it should. It's the little sideways U shape next to 3 squares at the top-right corner of the application window.