Jimmy

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  1. 206 votes
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    17 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 300 votes
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    88 comments  ·  Illustrator Feature Requests » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Yogesh Sharma responded

    A couple of questions on this:

    1. Would it be okay to have a separate spec creation service much like the upcoming Adobe XD service? On this service, anyone with a link, can select any objects, and view its dimensions (W/H), colors, fonts etc. Or should it be inside Illustrator.

    2. Are you only going to create horizontal, and vertical dimensions? Or would you also like to have angular dimensions as well?

    Please share more details about your workflow.

    Thanks,
    Yogesh

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  3. 340 votes
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    61 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 358 votes
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    Under Review  ·  82 comments  ·  Illustrator Feature Requests » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 76 votes
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    11 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 106 votes
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  7. 116 votes
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    9 comments  ·  Illustrator Feature Requests  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 74 votes
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    157 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Gentle Reminder 2:

    Apologies for the inconvenience that has been caused by Illustrator’s performance on your system.

    To isolate this issue further, will it be possible for you to join an online session with Illustrator team so that we can nail down this issue further after analysing it on your system.

    Please drop an email about your time availability (so that we can share you the session link) at sharewithai@adobe.com

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

    Jimmy commented  · 

    Still poor performance with Illustrator 23.0.4 on Mojave 10.14.5 if you're looking for confirmation. Using the direct selection tool on slightly complex objects causes the app to move like molasses, while the selection tool doesn't seem to be impacted near as much.

    Is Adobe focusing on addressing these performance issues or aiming to restore Illustrator to a previous state where it ran better? If the cause can be diagnosed can an update be pushed out sooner so customers are not paying to use software in a broken state or do we all need to rollback to 2018 or CS6?

    If the future plan is to phase out old versions from being used, how can we use the current versions which have bugged tools/old features that use to work fine, and performance that is inferior to previous releases? Hopefully the team can be allowed to focus on bringing Illustrator back to a state that is more optimized than ALL previous versions and that clearly outperforms them.

    Shouldn't we be expecting better performing software with improvements in hardware, not more incompatibility on machines with better specs? I have a 2008 iMac with 4GB of RAM running Illustrator 2018 that can outperform, and have features that work better compared to a 2015 5K iMac with 16GB of RAM running Illustrator 2018/2019.

    In addition to the issues, Adobe plans to charge everyone more money in 2019 for Adobe CC? The core software we have used for years is performing worse with each release, and I hope Adobe focuses less on developing niche apps, and get the core programs like Illustrator and Photoshop working better than ever before. If you cannot resolve these issues, you should probably discount the software suite for the inconvenience caused by these updates.

    Good luck to the team addressing these issues as we're relying on you to make this happen. I'd recommend having someone competent addressing your customers about the current state of fixing these issues and to perhaps make customers more aware when they can expect specific issues to be addressed.

    Jimmy commented  · 

    Terrible performance here as well. Are Retina displays the problem? Another hardware incompatibility issue perhaps?

    My Setup:
    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    Memory 16 GB
    AMD Radeon R9 M395 2GB

    Resolution: 5120 x 2880
    Mac OS 10.14.4

    Illustrator 23.0.3
    UI Scaling is now set to line 2/4
    Cursor scaling is disabled.
    Using second option for anchor/handle style.
    Undo Counts are set to max: 200
    GPU Performance Enabled.
    Animated Zoom Off.
    Data recovery set to save every 2 minutes.

    Performance is better on Illustrator 2018 but this is just a workaround while we throw money into the cloud.

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  9. 3 votes
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    1 comment  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 4 votes
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    1 comment  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 6 votes
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    2 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Jimmy commented  · 

    The original post appears to be correct. I am trying to use Version 23.0.3 with GPU Performance Enabled and turning off rulers does appear to boost performance/response time in Illustrator. Currently I am bouncing between 23.0.3 and the latest 2018 version of Illustrator to deal with ongoing performance issues of software.

    Jimmy supported this idea  · 
  12. 54 votes
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    12 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Jimmy commented  · 

    I would change "COMPLETED", as a I feel Smart Guides are still clunky. Smart Guides haven't been the same since around CS2. Having to hold Command for improved accuracy was always an odd addition too.

  13. 6 votes
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    5 comments  ·  Illustrator Bugs » GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Jimmy commented  · 

    I'm also finding the current version almost unusable and it keeps hanging on me. Illustrator's performance continues to get worse with each new release.

    I've already been previously experiencing white screen flickering that can only be resolved by restarting. With the latest Illustrator upgrade performance is now terrible. The last 2 Illustrator updates have made the software hang far more with more complex files with plenty of outlined text or nodes/anchors in the file.

    The more and more troubleshooting I do with Illustrator the more it appears there is a hardware compatibility issue here. Current and previous versions run much better on machines with lesser hardware specs. Illustrator 2018 runs better but the UI is tiny in comparison to the 2019 version with UI scaling bumped up.

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    Memory 16 GB
    AMD Radeon R9 M395 2GB

    Resolution: 5120 x 2880
    Mac OS 10.14.4

    Illustrator 23.0.3
    UI Scaling is now set to line 2/4

    The white flickering is a separate issue that could be related. If you're finding this version of Illustrator unusable my only tip is to try downloading the latest 2018 release using the Adobe CC app.

    I'll have to followup with both Adobe and Apple support again. Paying monthly/annually for apps with updates that only make the software less optimized is extremely frustrating.

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  14. 3 votes
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    0 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 6 votes
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    4 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 5 votes
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    3 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 592 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    NOTE:
    1. You will have to reset your toolbar once if it is already disturbed. refer to this knowledge base to see how you can reset – https://illustrator.uservoice.com/knowledgebase/articles/1900963
    2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Jimmy commented  · 

    Another technical issue with the left toolbar is the tab/window position underneath it when you maximize the window using the green circle on Mac OS.

    When you open a file or create a new document it will properly position the window and align it to the right edge of the tool bar (works fine). However, when you maximize the window with the green button, the tool bar covers up the red circle to close the tab/window. You can always use CMD-W to close these windows faster but it just seems odd that this slight overlap occurs. The single column Toolbar is slightly less broken than the two column toolbar.

    I personally use the two column layout due to the larger scale for your fill/outline boxes, which is how I noticed this odd issue. For users not familiar with shortcuts to close windows they would only have a sliver of the red close icon to click and close the tab/window.

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  18. 60 votes
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    57 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Jimmy commented  · 

    On October 20th, 2018 Ankit from the Illustrator team noted this issue was reproducible but there hasn't been any update/fix. Can we receive an ETA on a possible fix for this issue, or confirm if the tool can be reverted to the 2018 version this month?

    Jimmy supported this idea  · 
    Jimmy commented  · 

    Additional System Info:

    macOS Mohave Version 10.14
    iMac (Retina 5K, 27-inch, Late 2015)
    Processor 4 GHz Intel Core i7
    Memory: 16 GB (1867 MHz DDR3)
    Graphics: AMD Radeon R9 M395 2048 MB

    I was just about to post this exact issue. Is there a preferences file we can possibly trash to resolve this? Or is it broken no matter what? Currently the Direction Selection Tool fails to snap the text anchor/node to another object's corner/node once the text is dragged to snap to it (with Smart Guides on).

    My only workaround is using the standard regular Selection Tool right now, which is not exactly ideal.

  19. 83 votes
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    69 comments  ·  Illustrator Bugs » Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
    Jimmy commented  · 

    If you are experiencing this issue still look through the older comments for the tip on moving/deleting the ACEConfigCache2.lst preference file. A temporary workaround, but beats putting up with this issue every time you load a file.

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    Jimmy commented  · 

    Removing ACEConfigCache2.lst as previously mentioned resolved the issue for me.

  20. 2 votes
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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