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Jimmy

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  1. 76 votes

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  2. 18 votes

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  3. 2 votes

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  4. 4 votes

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    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

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    Jimmy commented  · 

    Performance issues have not been resolved yet unfortunately and have persisted for at least 3 years. Old locked thread below with more info, please reopen this thread.

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36607051-illustrator-cc-2019-is-very-slow-and-laggy

  5. 15 votes

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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

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    Jimmy commented  · 

    Can you confirm if this issue can be resolved? It's been years without a resolution and I'm curious how specific this issue is for high-res displays or the combination of specific hardware and higher screen resolutions.

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    Jimmy commented  · 

    Can we finally address this issue or if it can be fixed with an update? It has been ongoing since at least 2018. If this can be reproduced, what is the exact root cause? If the root cause can be determined we can at least make a better informed decision on using alternative hardware vs. alternative software.

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    Jimmy commented  · 

    A broader thread on performance issues is closed at this time but more info can be found here.

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36607051-illustrator-cc-2019-is-very-slow-and-laggy

    It seems Illustator struggles to perform well when rendering on higher resolution displays. The issue is exaggerated using Overprint preview with complex files.

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    Jimmy commented  · 

    I'm also finding the current version almost unusable and it keeps hanging on me. Illustrator's performance continues to get worse with each new release.

    I've already been previously experiencing white screen flickering that can only be resolved by restarting. With the latest Illustrator upgrade performance is now terrible. The last 2 Illustrator updates have made the software hang far more with more complex files with plenty of outlined text or nodes/anchors in the file.

    The more and more troubleshooting I do with Illustrator the more it appears there is a hardware compatibility issue here. Current and previous versions run much better on machines with lesser hardware specs. Illustrator 2018 runs better but the UI is tiny in comparison to the 2019 version with UI scaling bumped up.

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    Memory 16 GB
    AMD Radeon R9 M395 2GB

    Resolution: 5120 x 2880
    Mac OS 10.14.4

    Illustrator 23.0.3
    UI Scaling is now set to line 2/4

    The white flickering is a separate issue that could be related. If you're finding this version of Illustrator unusable my only tip is to try downloading the latest 2018 release using the Adobe CC app.

    I'll have to followup with both Adobe and Apple support again. Paying monthly/annually for apps with updates that only make the software less optimized is extremely frustrating.

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  6. 34 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Jimmy commented  · 

    This is happening to me as well - gradient or solids.

    My Setup:
    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    Memory 16 GB
    AMD Radeon R9 M395 2GB

    Resolution: 5120 x 2880
    Mac OS 12.1

    Illustrator 26.0.3

    Would be nice to see more focus on bugs, performance issues and optimization instead of new features. These performance issues really limit how someone can utilize Illustrator.

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  7. 4 votes

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    Jimmy commented  · 

    I've noticed the same issue lately as well. Whether I manually zoom in to an area or specifically set the zoom above 670% the entire screen goes grey. 671% appears to trigger this on my setup.

    Currently I have GPU Performance enabled. When I re-enable Animated zoom the issue appears at a different level (709%).

    My Setup:
    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    Memory 16 GB
    AMD Radeon R9 M395 2GB

    Resolution: 5120 x 2880
    Mac OS 12.1

    Illustrator 26.0.3

    Still waiting for that 5K optimization too - not sure if this is related to screen resolution.

  8. 8 votes

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    Need More Info  ·  Anish Kumar responded

    Hi Sanan,

    Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
    1. Are you still getting this issue on latest version of Illustrator?
    2. Would it be possible for you to share the video of the same?

    Thanks
    Anish

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  9. 4 votes

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  10. 3 votes

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  11. 4 votes

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  12. 4 votes

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  13. 6 votes

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  14. 3 votes

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  15. 17 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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  16. 9 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

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  17. 35 votes

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    Jimmy commented  · 

    Definitely been an issue for at least a few years. Please provide an option to disable scrolling through all fields in Illustrator windows or no longer make this the default action when you hover your mouse about a field. Just the slightest movement of your index finger will start scrolling through numbers.

    This is really problematic when you are clicking to type in a field to change the unit to another value. For example: if I type in a new height value for a selected object and then hit enter on the keyboard the cursor disappears. So if your next movement is to move the mouse and you scroll just the slightest bit, the values start to rapidly scroll up or down depending on which way you slightly moved your finger. When you are doing critical size adjustments or distortion this is annoying and sometimes subtle enough where you don't see the issue occur.

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  18. 132 votes

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  19. 15 votes

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  20. 2 votes

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    Jimmy supported this idea  · 
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