Jimmy
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82 votes
This issue was reintroduced in MacOS update Ventura. The team ran into another issue while implementing the workaround suggested by Apple. While the team revisits this issue, users can use workaround this issues by paste through context menu. Thank you all for the patience.
An error occurred while saving the comment An error occurred while saving the comment Jimmy
commented
Works better but still doesn't work properly in 24.0.1.
You can copy text from Illustrator, paste it in Notepad, and then re-copy and paste it back to the Save-As window, but that is still a workaround.
You still are unable to copy/paste text from within the app.
An error occurred while saving the comment Jimmy
commented
Just to piggyback this issue, the copy/paste has been broken for numerous versions in one other key way. Previously we are unable to copy/paste text from Illustrator files and paste it in the Save-as window. This should also be addressed, as the notepad copy/paste has already been a workaround for something that should work like other Adobe apps.
Not sure if this is a Windows issue as well, but this has been something I have had to workaround the past few years on Mac with Illustrator CC.
An error occurred while saving the comment Jimmy
commented
Operating System:
macOS Mojave Version 10.14
iMac (Retina 5K, 27-inch, Late 2015)
Processor 4 GHz Intel Core i7
Memory 16 GB 1867 MHz DDR3
Graphics AMD Radeon R9 M395 2048 MBIllustrator: 23.0.1
This issue has existed for years and I'd like to know if it can be fixed. When copying text from your document, it should remain on the clipboard so that it can be pasted when the Save As window first loads and prompts you to name to the file. However, pasting does not work from text copied from Illustrator. For years I have had to first copy this text, paste it into TextEdit as plain text ideally and then paste the text from TextEdit back into Illustrator once I have the Save window open. There are other workarounds but this is the quickest option I have found.
The most practical use of this feature is saving filenames stored within the document, such as a project or proof spec. sheet that lists the filename you want to end up using when you're ready to save the file. To turn this bug into a feature it would be great if this could be automated as well. I believe a plugin may be better suited for this type of automation currently though.
Copying and pasting text in Illustrator seems to be flawed and other apps such as Adobe Photoshop CC appear to handle this task properly. When I copy text from Photoshop I can paste it directly into the Save As window without any issue.
I've found an older discussion regarding this same issue here:
https://forums.adobe.com/thread/2266159Jimmy
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80 votes
I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
Jimmy
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19 votesJimmy
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4 votesJimmy
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4 votes
General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
An error occurred while saving the comment Jimmy
commented
Performance issues have not been resolved yet unfortunately and have persisted for at least 3 years. Old locked thread below with more info, please reopen this thread.
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16 votes
Hi All,
Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator TeamAn error occurred while saving the comment Jimmy
commented
Can you confirm if this issue can be resolved? It's been years without a resolution and I'm curious how specific this issue is for high-res displays or the combination of specific hardware and higher screen resolutions.
An error occurred while saving the comment Jimmy
commented
Can we finally address this issue or if it can be fixed with an update? It has been ongoing since at least 2018. If this can be reproduced, what is the exact root cause? If the root cause can be determined we can at least make a better informed decision on using alternative hardware vs. alternative software.
An error occurred while saving the comment Jimmy
commented
A broader thread on performance issues is closed at this time but more info can be found here.
It seems Illustator struggles to perform well when rendering on higher resolution displays. The issue is exaggerated using Overprint preview with complex files.
An error occurred while saving the comment Jimmy
commented
I'm also finding the current version almost unusable and it keeps hanging on me. Illustrator's performance continues to get worse with each new release.
I've already been previously experiencing white screen flickering that can only be resolved by restarting. With the latest Illustrator upgrade performance is now terrible. The last 2 Illustrator updates have made the software hang far more with more complex files with plenty of outlined text or nodes/anchors in the file.
The more and more troubleshooting I do with Illustrator the more it appears there is a hardware compatibility issue here. Current and previous versions run much better on machines with lesser hardware specs. Illustrator 2018 runs better but the UI is tiny in comparison to the 2019 version with UI scaling bumped up.
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 10.14.4Illustrator 23.0.3
UI Scaling is now set to line 2/4The white flickering is a separate issue that could be related. If you're finding this version of Illustrator unusable my only tip is to try downloading the latest 2018 release using the Adobe CC app.
I'll have to followup with both Adobe and Apple support again. Paying monthly/annually for apps with updates that only make the software less optimized is extremely frustrating.
Jimmy
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Jagged artefacts on edges of objects with gradient fills or transparency
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38 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Jimmy
commented
This is happening to me as well - gradient or solids.
My Setup:
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 12.1Illustrator 26.0.3
Would be nice to see more focus on bugs, performance issues and optimization instead of new features. These performance issues really limit how someone can utilize Illustrator.
Jimmy
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4 votesJimmy
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An error occurred while saving the comment Jimmy
commented
I've noticed the same issue lately as well. Whether I manually zoom in to an area or specifically set the zoom above 670% the entire screen goes grey. 671% appears to trigger this on my setup.
Currently I have GPU Performance enabled. When I re-enable Animated zoom the issue appears at a different level (709%).
My Setup:
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 12.1Illustrator 26.0.3
Still waiting for that 5K optimization too - not sure if this is related to screen resolution.
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8 votes
Hi Sanan,
Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
1. Are you still getting this issue on latest version of Illustrator?
2. Would it be possible for you to share the video of the same?Thanks
AnishJimmy
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15 votes
A current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.
Jimmy
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3 votesJimmy
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5 votesJimmy
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4 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Jimmy
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8 votesJimmy
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3 votesJimmy
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17 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorJimmy
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9 votes
Hi,
Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
2. Can you please share the video of the problem?
3. On which version of Illustrator and OS are you working?Please share the details on sharewithai@adobe.com
Jimmy
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110 votes
An error occurred while saving the comment Jimmy
commented
Definitely been an issue for at least a few years. Please provide an option to disable scrolling through all fields in Illustrator windows or no longer make this the default action when you hover your mouse about a field. Just the slightest movement of your index finger will start scrolling through numbers.
This is really problematic when you are clicking to type in a field to change the unit to another value. For example: if I type in a new height value for a selected object and then hit enter on the keyboard the cursor disappears. So if your next movement is to move the mouse and you scroll just the slightest bit, the values start to rapidly scroll up or down depending on which way you slightly moved your finger. When you are doing critical size adjustments or distortion this is annoying and sometimes subtle enough where you don't see the issue occur.
Jimmy
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137 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi ,
The bug will be fixed when PS is upgraded to the latest version 22.3.1 . Kindly update PS to 22.3.1 and Bridge to the latest version. If the issue still happens, kindly reset your Settings in both PS and Bridge.
Regards,
Aishwarya G GadodiaJimmy
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16 votesJimmy
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Kind of crazy this is something that wasn't fixed a week after the issue was discovered.
I've continued to copy text out of Illustrator to TextEdit and then paste it into the save as prompt. As for using a context menu, if you are referring to right-clicking this doesn't work for me. Windows works fine with CTRL-C and CTRL-V (feels amazing to perform such a simple task there too).