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Jimmy

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  1. 3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 17 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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  3. 9 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

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  4. 3 votes

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    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

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    Jimmy commented  · 

    Performance issues have not been resolved yet unfortunately and have persisted for at least 3 years. Old locked thread below with more info, please reopen this thread.

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36607051-illustrator-cc-2019-is-very-slow-and-laggy

  5. 23 votes

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    Jimmy commented  · 

    Definitely been an issue for at least a few years. Please provide an option to disable scrolling through all fields in Illustrator windows or no longer make this the default action when you hover your mouse about a field. Just the slightest movement of your index finger will start scrolling through numbers.

    This is really problematic when you are clicking to type in a field to change the unit to another value. For example: if I type in a new height value for a selected object and then hit enter on the keyboard the cursor disappears. So if your next movement is to move the mouse and you scroll just the slightest bit, the values start to rapidly scroll up or down depending on which way you slightly moved your finger. When you are doing critical size adjustments or distortion this is annoying and sometimes subtle enough where you don't see the issue occur.

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  6. 123 votes

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    99 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 15 votes

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    13 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 12 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 15 votes

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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

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    Jimmy commented  · 

    A broader thread on performance issues is closed at this time but more info can be found here.

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36607051-illustrator-cc-2019-is-very-slow-and-laggy

    It seems Illustator struggles to perform well when rendering on higher resolution displays. The issue is exaggerated using Overprint preview with complex files.

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    Jimmy commented  · 

    I'm also finding the current version almost unusable and it keeps hanging on me. Illustrator's performance continues to get worse with each new release.

    I've already been previously experiencing white screen flickering that can only be resolved by restarting. With the latest Illustrator upgrade performance is now terrible. The last 2 Illustrator updates have made the software hang far more with more complex files with plenty of outlined text or nodes/anchors in the file.

    The more and more troubleshooting I do with Illustrator the more it appears there is a hardware compatibility issue here. Current and previous versions run much better on machines with lesser hardware specs. Illustrator 2018 runs better but the UI is tiny in comparison to the 2019 version with UI scaling bumped up.

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Intel Core i7
    Memory 16 GB
    AMD Radeon R9 M395 2GB

    Resolution: 5120 x 2880
    Mac OS 10.14.4

    Illustrator 23.0.3
    UI Scaling is now set to line 2/4

    The white flickering is a separate issue that could be related. If you're finding this version of Illustrator unusable my only tip is to try downloading the latest 2018 release using the Adobe CC app.

    I'll have to followup with both Adobe and Apple support again. Paying monthly/annually for apps with updates that only make the software less optimized is extremely frustrating.

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  11. 1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    Jimmy commented  · 

    You may have already tried this Sandy - first make sure View > Smart Guides is on (CMD-U or CTRL-U), and disable Snap to Grid or any other snaps. By default I leave Snap to Point on. I know this is problematic for me at times with Snap to Grid overriding Smart Guides. Restarting Illustrator can also restore functionality. Since it sounds like you have tried all that, I would double check the Smart Guides settings under preferences. Perhaps the tolerance was changed. I'd hope reinstalling or resetting Illustrator's preferences would have solved this for you too, but here are my settings if it helps. Good luck.

  12. 9 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 97 votes

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    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

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    Jimmy commented  · 

    Saving is definitely slow and if you try to quickly save an .AI file followed by a PDF you can seemingly interrupt the first save causing the first save to not happen, which is a big problem if you regularly save in multiple formats for proofing. On a recent V24 release there was an annoying popup warning about interrupting the first save, which seemed new. This popup appears to be gone, but the action it was trying to prevent can still happen if you're quickly saving one format, followed by another. The quicker you are with save shortcuts, the easier it is to experience this issue. This was never an issue pre-2018 versions of Illustrator CC. Normally the loading bar dialog box would display, and as long as the loading bar was displayed you knew to wait until the save action was complete.

    As for exact save speeds, I'm not sure if everyone hear has just had noticeable slower saves, or if they don't see a new dialog box showing the save progress, in addition to the "Saving" status in the tab.

    I might be highlighting a separate issue.

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  15. 5 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 3 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Jimmy supported this idea  · 
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    Jimmy commented  · 

    Definitely seems like a visual bug in Illustrator 24.2.1. When you directly click an object with the Selection Tool (Black Arrow) the edges are fine. However marquee selecting or selecting multiple objects results in these thick previews/edges, which makes alignment with smart guides even more frustrating than usual. It also gives the appearance of a double line or compound path as if the stroke has been expanded, which it has not been.

  17. 1 vote

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  18. 7 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Jimmy commented  · 

    One thing that seems to be related to this issue for me is how many tabs you have grouped together. When grouping Layers/Artboards/Appearance/Graphic Styles I am unable to get the Layers/Artboards tabs to properly load without manually using the Window menu to select which one I want to view. When I remove Graphic Styles or Appearance from the group it appears to function properly again.

    When the issue occurs, which has only been more recently for me, I can see the area around the name in each tab can be selected as well to avoid this non-responsiveness. It is almost like the bounding box around this text cannot be selected but the tab/button can be, as you can see it highlight when hovering over the tab.

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  19. 17 votes

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    Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.

    Following Apple document talks about deprecations that lead to removal of Resource From .ai files
    https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28

    https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc

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  20. 44 votes

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    37 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Jimmy commented  · 

    Works better but still doesn't work properly in 24.0.1.

    You can copy text from Illustrator, paste it in Notepad, and then re-copy and paste it back to the Save-As window, but that is still a workaround.

    You still are unable to copy/paste text from within the app.

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    Jimmy commented  · 

    Just to piggyback this issue, the copy/paste has been broken for numerous versions in one other key way. Previously we are unable to copy/paste text from Illustrator files and paste it in the Save-as window. This should also be addressed, as the notepad copy/paste has already been a workaround for something that should work like other Adobe apps.

    Not sure if this is a Windows issue as well, but this has been something I have had to workaround the past few years on Mac with Illustrator CC.

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