Jimmy
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Illustrator 29.7.1 changes units to points and resets other values after changing Keyboard Increment value when Search field has text in it
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24 votesFix available in prerelease build now - version 29.8
Give it a try and share your observations on this thread.
To be rolled out in general build soon.
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3 votes
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commented
CMD-SHIFT-> and CMD-SHIFT< are both no longer working for me on the current build 29.7.1 on macOS 15.6.
Jimmy
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16 votes
Beta 29.7.0.60 introduces Search field in Preferences.
Now we can jump to the found option quickly by typing a name or a part of it.
Please try to update and test if it suits you (be careful though, this build also introduces many WIP change to the snapping system!) — and comment back if you have important notes.
Jimmy
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commented
Egor, let the team know the default cursor should still be on keyboard increment when preferences are loaded and not the search feature itself. That is so secondary compared to a more important feature like increment changes. You can no longer quickly change keyboard increments by simply hitting CMD-K or Ctrl-K.
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36 votes
Reported as fully fixed in general 29.8 build.
If it’s still broken for you — please comment.
An error occurred while saving the comment Jimmy
commented
Once preferences are set, you should rarely have to toggle after they are set to your liking. Appreciate the redirect to this post Egor but this should be reverted. Following what other OS and apps do is kind of daft when this is how the software has works for years.
Then there's the new thicker black outlined art board, let me search for that preference to disable... oh wait, NOT THERE lol. Sorry I gotta have a little fun with this change.
As for app and OS consistency....Let me copy and paste text on Mac OS from my AI document to the save as dialog for my filename... oh wait, still can't do that like I can on PC or most apps. Been using TextEdit for years to workaround this oversight.
If this is how it use to work, a replacement shortcut should have already been integrated. I'd sooner use Google to find a preference then a slow loading drop down menu.
At least the latest app updated fixed the units bugging out. Some good news.
Jimmy
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commented
Immediately noticed this after updating. Change the default active cursor back to the keyboard increment field. Searching preferences should not take priority of this previous great feature.
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85 votes
This issue was reintroduced in MacOS update Ventura. The team ran into another issue while implementing the workaround suggested by Apple. While the team revisits this issue, users can use workaround this issues by paste through context menu. Thank you all for the patience.
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commented
Kind of crazy this is something that wasn't fixed a week after the issue was discovered.
I've continued to copy text out of Illustrator to TextEdit and then paste it into the save as prompt. As for using a context menu, if you are referring to right-clicking this doesn't work for me. Windows works fine with CTRL-C and CTRL-V (feels amazing to perform such a simple task there too).
An error occurred while saving the comment Jimmy
commented
Works better but still doesn't work properly in 24.0.1.
You can copy text from Illustrator, paste it in Notepad, and then re-copy and paste it back to the Save-As window, but that is still a workaround.
You still are unable to copy/paste text from within the app.
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commented
Just to piggyback this issue, the copy/paste has been broken for numerous versions in one other key way. Previously we are unable to copy/paste text from Illustrator files and paste it in the Save-as window. This should also be addressed, as the notepad copy/paste has already been a workaround for something that should work like other Adobe apps.
Not sure if this is a Windows issue as well, but this has been something I have had to workaround the past few years on Mac with Illustrator CC.
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commented
Operating System:
macOS Mojave Version 10.14
iMac (Retina 5K, 27-inch, Late 2015)
Processor 4 GHz Intel Core i7
Memory 16 GB 1867 MHz DDR3
Graphics AMD Radeon R9 M395 2048 MBIllustrator: 23.0.1
This issue has existed for years and I'd like to know if it can be fixed. When copying text from your document, it should remain on the clipboard so that it can be pasted when the Save As window first loads and prompts you to name to the file. However, pasting does not work from text copied from Illustrator. For years I have had to first copy this text, paste it into TextEdit as plain text ideally and then paste the text from TextEdit back into Illustrator once I have the Save window open. There are other workarounds but this is the quickest option I have found.
The most practical use of this feature is saving filenames stored within the document, such as a project or proof spec. sheet that lists the filename you want to end up using when you're ready to save the file. To turn this bug into a feature it would be great if this could be automated as well. I believe a plugin may be better suited for this type of automation currently though.
Copying and pasting text in Illustrator seems to be flawed and other apps such as Adobe Photoshop CC appear to handle this task properly. When I copy text from Photoshop I can paste it directly into the Save As window without any issue.
I've found an older discussion regarding this same issue here:
https://forums.adobe.com/thread/2266159Jimmy
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80 votes
I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
Jimmy
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19 votesJimmy
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4 votesJimmy
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4 votes
General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
An error occurred while saving the comment Jimmy
commented
Performance issues have not been resolved yet unfortunately and have persisted for at least 3 years. Old locked thread below with more info, please reopen this thread.
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16 votes
Hi All,
Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator TeamAn error occurred while saving the comment Jimmy
commented
Can you confirm if this issue can be resolved? It's been years without a resolution and I'm curious how specific this issue is for high-res displays or the combination of specific hardware and higher screen resolutions.
An error occurred while saving the comment Jimmy
commented
Can we finally address this issue or if it can be fixed with an update? It has been ongoing since at least 2018. If this can be reproduced, what is the exact root cause? If the root cause can be determined we can at least make a better informed decision on using alternative hardware vs. alternative software.
An error occurred while saving the comment Jimmy
commented
A broader thread on performance issues is closed at this time but more info can be found here.
It seems Illustator struggles to perform well when rendering on higher resolution displays. The issue is exaggerated using Overprint preview with complex files.
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commented
I'm also finding the current version almost unusable and it keeps hanging on me. Illustrator's performance continues to get worse with each new release.
I've already been previously experiencing white screen flickering that can only be resolved by restarting. With the latest Illustrator upgrade performance is now terrible. The last 2 Illustrator updates have made the software hang far more with more complex files with plenty of outlined text or nodes/anchors in the file.
The more and more troubleshooting I do with Illustrator the more it appears there is a hardware compatibility issue here. Current and previous versions run much better on machines with lesser hardware specs. Illustrator 2018 runs better but the UI is tiny in comparison to the 2019 version with UI scaling bumped up.
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 10.14.4Illustrator 23.0.3
UI Scaling is now set to line 2/4The white flickering is a separate issue that could be related. If you're finding this version of Illustrator unusable my only tip is to try downloading the latest 2018 release using the Adobe CC app.
I'll have to followup with both Adobe and Apple support again. Paying monthly/annually for apps with updates that only make the software less optimized is extremely frustrating.
Jimmy
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Jagged artefacts on edges of objects with gradient fills or transparency
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44 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Jimmy
commented
This is happening to me as well - gradient or solids.
My Setup:
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 12.1Illustrator 26.0.3
Would be nice to see more focus on bugs, performance issues and optimization instead of new features. These performance issues really limit how someone can utilize Illustrator.
Jimmy
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4 votesJimmy
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An error occurred while saving the comment Jimmy
commented
I've noticed the same issue lately as well. Whether I manually zoom in to an area or specifically set the zoom above 670% the entire screen goes grey. 671% appears to trigger this on my setup.
Currently I have GPU Performance enabled. When I re-enable Animated zoom the issue appears at a different level (709%).
My Setup:
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 12.1Illustrator 26.0.3
Still waiting for that 5K optimization too - not sure if this is related to screen resolution.
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8 votes
Hi Sanan,
Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
1. Are you still getting this issue on latest version of Illustrator?
2. Would it be possible for you to share the video of the same?Thanks
AnishJimmy
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15 votes
A current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.
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3 votesJimmy
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5 votesJimmy
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4 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Jimmy
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8 votesJimmy
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3 votesJimmy
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17 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorJimmy
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Thought the last update may have resolved/addressed this but while I work on a document with the General units set to Inches it will change to Points and I can't seem to reproduce this with specific steps. Still unsure if it is related to the new search menu after hitting CMD-K or a specific window/palette I use like Stroke (which uses pt) but it just seems with enough time going from tool to tool on a document I will see the units get changed for the entire document and I will have to manually reset it until it happens again.
Would love to know if anyone else is experiencing this on the current build.
macOS 15.6
Illustrator 29.7.1
I have another older iMac with an older OS and the issue appears to be happening there too.