Jimmy
My feedback
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77 votes
I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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18 votesJimmy
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2 votesJimmy
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4 votes
General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
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15 votes
Hi All,
Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator TeamAn error occurred while saving the comment Jimmy
commented
Can you confirm if this issue can be resolved? It's been years without a resolution and I'm curious how specific this issue is for high-res displays or the combination of specific hardware and higher screen resolutions.
An error occurred while saving the comment Jimmy
commented
Can we finally address this issue or if it can be fixed with an update? It has been ongoing since at least 2018. If this can be reproduced, what is the exact root cause? If the root cause can be determined we can at least make a better informed decision on using alternative hardware vs. alternative software.
An error occurred while saving the comment Jimmy
commented
A broader thread on performance issues is closed at this time but more info can be found here.
It seems Illustator struggles to perform well when rendering on higher resolution displays. The issue is exaggerated using Overprint preview with complex files.
An error occurred while saving the comment Jimmy
commented
I'm also finding the current version almost unusable and it keeps hanging on me. Illustrator's performance continues to get worse with each new release.
I've already been previously experiencing white screen flickering that can only be resolved by restarting. With the latest Illustrator upgrade performance is now terrible. The last 2 Illustrator updates have made the software hang far more with more complex files with plenty of outlined text or nodes/anchors in the file.
The more and more troubleshooting I do with Illustrator the more it appears there is a hardware compatibility issue here. Current and previous versions run much better on machines with lesser hardware specs. Illustrator 2018 runs better but the UI is tiny in comparison to the 2019 version with UI scaling bumped up.
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 10.14.4Illustrator 23.0.3
UI Scaling is now set to line 2/4The white flickering is a separate issue that could be related. If you're finding this version of Illustrator unusable my only tip is to try downloading the latest 2018 release using the Adobe CC app.
I'll have to followup with both Adobe and Apple support again. Paying monthly/annually for apps with updates that only make the software less optimized is extremely frustrating.
Jimmy
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Jagged artefacts on edges of objects with gradient fills or transparency
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37 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Jimmy
commented
This is happening to me as well - gradient or solids.
My Setup:
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 12.1Illustrator 26.0.3
Would be nice to see more focus on bugs, performance issues and optimization instead of new features. These performance issues really limit how someone can utilize Illustrator.
Jimmy
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4 votesJimmy
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An error occurred while saving the comment Jimmy
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I've noticed the same issue lately as well. Whether I manually zoom in to an area or specifically set the zoom above 670% the entire screen goes grey. 671% appears to trigger this on my setup.
Currently I have GPU Performance enabled. When I re-enable Animated zoom the issue appears at a different level (709%).
My Setup:
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 12.1Illustrator 26.0.3
Still waiting for that 5K optimization too - not sure if this is related to screen resolution.
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8 votes
Hi Sanan,
Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
1. Are you still getting this issue on latest version of Illustrator?
2. Would it be possible for you to share the video of the same?Thanks
AnishJimmy
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5 votesJimmy
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3 votesJimmy
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5 votesJimmy
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4 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Jimmy
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6 votesJimmy
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3 votesJimmy
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17 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorJimmy
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9 votes
Hi,
Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
2. Can you please share the video of the problem?
3. On which version of Illustrator and OS are you working?Please share the details on sharewithai@adobe.com
Jimmy
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83 votes
An error occurred while saving the comment Jimmy
commented
Definitely been an issue for at least a few years. Please provide an option to disable scrolling through all fields in Illustrator windows or no longer make this the default action when you hover your mouse about a field. Just the slightest movement of your index finger will start scrolling through numbers.
This is really problematic when you are clicking to type in a field to change the unit to another value. For example: if I type in a new height value for a selected object and then hit enter on the keyboard the cursor disappears. So if your next movement is to move the mouse and you scroll just the slightest bit, the values start to rapidly scroll up or down depending on which way you slightly moved your finger. When you are doing critical size adjustments or distortion this is annoying and sometimes subtle enough where you don't see the issue occur.
Jimmy
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133 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi ,
The bug will be fixed when PS is upgraded to the latest version 22.3.1 . Kindly update PS to 22.3.1 and Bridge to the latest version. If the issue still happens, kindly reset your Settings in both PS and Bridge.
Regards,
Aishwarya G GadodiaJimmy
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16 votesJimmy
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2 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Jimmy
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Performance issues have not been resolved yet unfortunately and have persisted for at least 3 years. Old locked thread below with more info, please reopen this thread.
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36607051-illustrator-cc-2019-is-very-slow-and-laggy