792 results found

1. Survey Request

   The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

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2. AppleScript "export as svg" with options triggers error

   tell application "Adobe Illustrator"
   try
   tell current document
   export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell
   on error errMsg number errNum
   log errNum & space & errMsg
   tell current document
   export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell

   end try
   

   end tell

   Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the options. Someone else discovered this and commented in the support forums in 2016.

   tell application "Adobe Illustrator"
   try
   tell current document
   export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell
   on error errMsg number errNum
   log errNum & space & errMsg
   tell current document
   export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell

   end try
   

   end tell

   Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the… more

   3 votes

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3. Stroke smaller than 1pt creating spikes/anomalies on the curve

   Illustrator 2020 24.0.3
   macOS Catalina 10.15.2

   Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

   Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

   •  

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4. 27 Spot Colour limit

   We cannot record more than 27 spot colors in illustrator. I do a lot of pantone, but I can only record 27. I need to be able to save all colors in the color library.

   3 votes

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5. Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX

   Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)

   Step To Reproduce issue:

   1) create one HTML5 extension.

   2) Display images on extension(you can display images from you local disk with html tag <img>)

   3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).

   Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).

   Current Result : Image is not getting dropped.

   Note: same use case is working fine on windows os

   Attached video:

   • 

   3 votes

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6. CC 2020 AI and InDesign Crashing and Freezing

   Having major issues with both Illustrator and InDesign 2020.

   For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

   InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has been updated. These instances are in no way in regard to file size or complexity, but with simply a blank spread with a simple AI page file linked.

   I use both of these programs HUGELY in my business, and this is becoming very frustrating. I am using a MacBook Pro 2019, with Catalina 10.15.1 OS. The machine is about as suped up as it can be, so there is no reason I can find to have these issues. I routinely maintenance, repair permissions, and clear caches as well.

   Please help!

   Having major issues with both Illustrator and InDesign 2020.

   For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

   InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has… more

   3 votes

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7. Action bug

   Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.

   3 votes

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8. Illustriator does not always open files (Windows 10)

   Problem:
   Illustriator does not always open files (Windows 10)

   Don't works:
   Illustrator is not open > Windows Explorer > right click on file > open file with > Illustrator opens first file, each further file is opened only with: "Drag and Drop", with open menu from Illustrator or when closing Illustrator

   Always works:
   Open Illustrator (empty) > Windows Explorer > right click on File > Open File with > Illustrator opens first file and each subsequent file

   Is this a bug or what do I have to do to make "Open file with" always work in Windows Explorer?

   3 votes

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9. Fix the Dice Symbol please

   You have included a symbol in the 3-d Symbols library of two dice. These dice are incorrect in that any opposite sides of a die need to add to seven. In you symbol you can clearly see a 3 and a 4 on the top die (On a real die these would HAVE to be on opposite sides of the cube) and on the lower die you can see a 6 and a 1, again these would have to be on the opposite sides.

   •  

   3 votes

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10. Viewing New Features from Learn kept playing—after quitting

    With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
    there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!

    3 votes

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11. Illustrator randomly fails on select-paste

    23.0.1 64-bit on Win 10 Xeon with GPU accel. Selection, copy paste text fails randomly. Copy seems to work but all paste options grayed out. Yet I can paste to NotePad and other apps. This has been going on for over a year. Have to double click or paste to another doc first. Please fix!

    3 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Placed AI file in Photoshop as smart object won't launch Illustrator to edit anymore

    Using Windows 10 Pro Version 10.0.17134 Build 17134, Illustrator 23.0.1, Photoshop 20.0.0
    With both Illustrator and Photoshop open, do the following:
    1. Create a file in Illustrator (1 rectangle)
    2. Save as .ai file, compatible w/17+, Create PDF compatible, Embed ICC Profiles, Use Compression
    3. Make new Photoshop file
    4. Place embedded & navigate to .ai file
    5. Open as smart object (page)
    6. Commit transform
    7. Double-click thumbnail icon to edit in Illustrator
    8. Get the following error, " Could not edit original smart object because the application which created the smart object could not be launched."

    3 votes

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13. Transparency in indexed images is not supported by Illustrator

    If you place an indexed image (linked or embedded, it doesn't matter) that has transparency, the transparency is always drawn as white.

    Workaround:
    If you convert the image to RGB and re-place; transparency is rendered properly. The main problem is that many users will not be aware of the difference between indexed colour images and the alternatives.

    3 votes

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14. Some Dashed Lines make Ai crash

    When typing these values in the Dashed Line fields:
    0 2 0 2

    Ai crashes immediately, without a warning.

    3 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

15. Dynamic Symbols don't move when direct selecting.

    If I drag a selection box around a static symbol and then move it - it moves as expected. If I do the same with a dynamic symbol - it's broken.

    Definitely need this to work for my workflow. Thanks!

    3 votes

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16. Overprint black does not record in action in CC2018

    In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.

    In CC2018 (22.1) this is no longer possible and would appear to be a bug.

    •  

    3 votes

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17. Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)

    The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
    I have to force quit, no other way to get around.
    So I switched back to Version 22.01 - everything working fine and smooth again.

    3 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Shortcuts not working, update cc 2018

    I was using CC fine the other day, and now I've updated to the latest version (2018) none of my shortcuts are working, only the space bar works for moving around - very frustrating since it takes away my whole workflow and adds loads of time to creating something very simple!

    3 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Pixel Preview stuck the Program

    I have Illustrator cc 2018.
    When I press Pixel Preview -
    1. It does not show a pixel preview - it keeps show the vector preview.
    2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.

    3 votes

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response. I hope your issues is resolved.
    If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

20. Illustrator CC 2018 (Mac) error message after quitting program

    Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.

    • 

    • 

    • 

    3 votes

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