Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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Change saving process to equal Indesign / Photoshop's
As you likely know, Illustrator and Google Backup & Sync are not working a long. Discussions with lame work arounds are given, but maybe you can just use the same saving method as Photoshop or Indesign. These programmes work fine with Google Drive / backup & sync, so why not use that method instead?
2 votes -
Data Recovery
There's a weird glitch happening where it's like 'recovering data' ONLY once I start typing - and it keeps inserting an image I have previously deleted.
It's also giving me warnings when I open the document about it - I've tried 'ignore' I've tried to replace the file. Nothing makes a difference, it keeps randomly inserting the image again when I type.
I tried setting it aside, thinking it would only do it once... no, it will keep inserting more and more if I keep typing.
1 vote -
Illustrator CC 23.0.2 not opening a SVG file
When I try to open a svg file, a dialog box asks me to "Select a File Format to open file:" The options are Pixar, PCX, BMP, PNG and Targa. Not only do I not need any of these options, but if I click any of them and press OK, I get an error that reads, "Could not read the file because the plug-in could not understand this file."
4 votes -
recovery save not working
it crashes and i have to start from the beginning of the project. i lose all of my work
3 votes -
Saving switches a layer back on
When saving in Illustrator 2019 a layer that was switched off becomes visible again. Only a minor problem I guess, but is part of a growing list of things that don't work in the latest version.
1 vote -
No Response when saving/printing files
Every time I attempt to save a file in Illustrator or Photoshop the system (Windows 10) hangs and shows 'no response'. It clears itself after a couple of minutes and then works normally. It will hang like this while I am printing as well. Our Level 1 tech has not been able to find the problem and it is becoming frustrating when attempting to work on a project. I have uninstalled and re-installed the programs twice as well as reinstalling the operating system to no effect. I have also tried rolling back to an earlier version which also has no…
1 vote -
Default saving SVGs to profile 1.1 Tiny
We develop an image set of currently 42,000 SVG files for our software.
It is important that the file format is 1.1 Tiny, not 1.1.
When creating and editing files illustrator keeps resetting to 1.1 in the save dialogue. Also when I open a file, edit and click save, sometimes it is also saves as 1.1. This is causing lots of problems.
Is there or can you add a way to make the 1.1 tiny profile default? or even remove the other profiles completely?1 vote -
Relink error
Illustrator 2019 gives an error, more often than not, when re-linking a graphic.
It has always been a buggy application, but this version is ridiculous – it is so unusable that I am looking around for alternatives1 vote -
Imported eps fonts are wrong
Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
OS - Windows 7 64bit
- I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
When the image is opened in Acrobat the font is actually Arial.
See the attached figure for the bug. The same image opened in actobat / illustrator.1 vote -
Bug in pasting of metafile data from clipboard
Illustrator misinterprets data from a image exported to the clipboard as metafile. It inverses color of certain parts of the image after paste.
This problem is occurring in Creative Cloud CC2018 and CC2019. It is a bug that has been present in many previous versions of the Adobe suite, at least since CS6.
Running Windows 10 pro 1903 (18362.239)
The effect of the bug is demonstrated in the attached Word file.1 vote -
Illustrator is Saving files as a PDF by default.
Illustrator has been saving some of my large files as PDFs rather than Illustrator files (when I am just pressing Cmd+S) and the file is definitely not a PDF to begin with. This is frustrating because anything outside of the artboard is no longer in the file, the file must be opened as individual artworks, and all of the text is saved as individual letters in cases where text is typed along a path, or it's saved as individual words.
1 vote -
Save Default Folder not adjustable
Im missing a save settings option to set a default saving folder. if anybody had the same problem and was able to find a way-text me!
1 vote -
"Recent files" shows the thumbnail of a password protected PDF file.
I expect to not see the thumbnail of a password protected file. Maybe just have a lock image like in the OS?
Mac 10.13.6, AI 22.0.1
1 vote -
Can't search on network drives within Illustrator on macOS
Hi,
I realized that when I'm working with Illustrator and some item is missing I can't use the finder search function within the network drive so I can reallocate it. It doesn't find anything but if I search on the local drive it searchs just fine. Also if I search from the Finder (directly on macOS, not from Illustrator) on the network drive it finds the files just fine so the bug is within Illustrator. It's also happening with InDesign.
The problem is also happening on my other iMac as well.
macOS version: 10.14.5
Illustrator version: 23.0.32 votes -
illustrator automatically converts linked files to glip groups and it breaks the work with variables
I open the file, create an place Linked File, save the project.
Open it again, and there is Clip Group instead of an Linked File
It breaks the work with variables2 votes -
Export JPG/PNG (any format) in same folder of AI file (like before)
Hello, since update (CC 2018 22.0.0), when I do file>export> as jpeg, the file location is the last used and not the same as the AI file just open.
This can seems not important for you, but I do this 40x per day and now it's a waste of time. In CC 2017 this was ok.
I have to browse all the folders on local network .. to find my folder and it's boooooring.
There is no setting for this in preferences.
Thank you for your help.
(we are a infographist team and all complains about this.)
139 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
File that exports in CS6 does not in CC
Using Adobe CC (tried all versions to date) I cannot export a .ai file to a CMYK tiff at 600 dpi. I receive the following error "The operation cannot complete because there isn’t enough memory (RAM) available."
The exact same file is exporting in CS6 without issue (CMYK tiff@600dpi).
Computer has 32GB RAM of which approximately 12GB are free at the time of the error.
Illustrator is a fresh install on a new computer (Win 10 Pro). Scratch disk set to secondary drive, no other additions or changes to Adobe.
Process on CC:
1 - Boot computer
2 - Log…1 vote -
File Names Fail To Save with Fullstops
If a file name, entered in the New Document modal, has fullstops in the name in the beginning of the string, for example, a date " 19.07.11 Web Banner.ai " the user will find, when they go to save the file that the filename will not be saved as it was entered.
No characters after the 2nd full stop will be shown, forcing the user to type out the entire string again.
1 vote -
eps import slow (e.g. for eps created in Matlab)
The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?
I am using AI CC 22.1.
3 votes -
Importing a page from a multi-page PDF replaces the already imported one
Hi!
Ever since Illustrator 23 when opening a PDF with multiple pages with a document already open, the PDF opens into that open document and changes the artboard. At the same time it also opens a new empty document with the name of the PDF. It does not matter if I use open from the menu or if I use drag and drop... When no other file is open it behaves like it should and opens the PDF correctly.
Please provide a solution...
thanks,
best regards,
Roger
1 vote
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