Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1119 results found
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Why is illustrator running so slow on my laptop?
Illustrator runs really slow on my laptop running windows 10. It is provided by my employer and is one of the fastest you can currently buy. Im running 16mb RAM.
A simple logo takes a minute or more to open. BUT when I take my laptop offline it seems to work alot quicker.
No such issues with InDesign or Photoshop.
So Illustrator seems to want to know everything I do and slows my workflow down massively. When I have a complicated peice of work I am waiting five minutes or more for it to either open or save. I save…1 vote -
cannot place image into Illustrator.
Cannot place or drage image to illustrator.
Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
I used different *.png, *.jpg files and I could not place image in the illustrator.
Need help.
I use Windows 10.6 votes -
Text with small caps is not exported correctly to SVG
When setting the small caps variant to a piece of text, this information gets lost on SVG export.
How to reproduce (Winx64, 23.0.3):
- Create a new document
- Add some text, e.g. "Some Text"
- Activate the small caps property for the text
- Export the document to SVG via File -> Export -> Export As...In the resulting SVG document, the text does not appear as small caps but instead is capitalized, e.g. "SOME TEXT".
Expected behaviour: the text should appear with small caps with the help of the font-variant: small-caps; CSS attribute.
2 votes -
insanely-bloated file size with placed images
Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from…3 votes -
Export to a local folder url beyond iCloud fails to pick up the full url
When I go File > Export > Export for Screens in Illustrator 23.1.1 (and for quite a few versions now) the local URL in 'Export to:' does not seem to want to register beyond the point at which the iCloud cloud icon appears in my folders. So a folder needs to be fully local on my macbook - otherwise I have to manually look up and type in the subfolders that I want to export to.
1 vote -
Fix bug that does not allow to read and connect links to files or webpages when converting to PDF.
Please Fix bug that does not allow to read and connect links to files or webpages when converting to PDF. In previous version there was no problem with this.
1 vote -
Illustrator file closes without warning/saving if accidentally re-opened while canceling errors
If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.
Steps to repeat:
1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
2. Modify the document in some way, but do not save it.
3. Return to Explorer and open the file again.
4. When the Illustrator brings up a dialog box, click cancel instead of ok.
5. The document you had open will close without…2 votes -
Id: -5000, will not let me save any documents
adobe won't let me save anything. I've had my account for months and I've been a paying customer for the last 3 months or so. I haven't been able to save one file yet
PLEASE HELP1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Action using "save as" location not keep settings after restart of Illustrator
I created action that use the "save as" to defined location, when closing and restarting Illustrator the action doesn't save location of "save as" action.
Windows 10 pro ver. 1803
Illustrator ver. 23.0.1
12 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html -
Error reading SVG 1.2 files
SVG files generated by Avid Sibelius (music notation software) display perfectly well in Chrome, Safari and Firefox but is very distorted in Illustrator. Line paths are too big.
If I open the file in the SVG online editor at https://editor.method.ac/. them save it (without editing anything), I can the open it in Illustrator with almost no problems.
I'm including a sample file. Open it in Illustrator and Chrome to compare.
1 vote -
画板图层顺序调整后，重新命名画板名称，导出图片顺序错乱的问题
增加画板，调整画板顺序并重新命名，发现导出图片顺序不一致（图片命名错乱）
测试是在win10+AI cc20192 votes -
BUG- Illustrator crashing at least once a day- usually when saving a normalized pdf
Use illustrator to apply art to Artios files- save file as normalized pdf, and it crashes almost every time it is saving. Have to restart. Recent files are not up to date, at least 5 day lag. Illustrator also very slow to open files.
1 vote -
Cannot export large files to .png format at 300dpi
I’m using the command: File > Export As > PNG
Use artboards: Not selected
Resolution: High (300dpi)
Ahti-Aliasing: None
Background Color: TransparentI have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
The operation cannot complete because of an unknown error [!now]
I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)…
3 votes -
Missing embedded graphic upon export
I am creating a poster in Illustrator. I had a linked .png file that I had converted to black and white to use as a raster texture effect over my vector artwork. I accidentally had set my color mode to RGB when I created the file, so I converted to cmyk. When I had exported to RGB previous to this, everything exported fine. However, when I converted to cmyk, and I tried exporting, the raster image was missing upon export. I searched the web and tried saving the image as a TIFF & relinking, then as a PSD file and…
1 vote -
Linked multipage .ai documents within Illustrator will not be stored properly anymore if linked more than once
When you place another .ai file in Illustrator 23.0.6 more than once and with the linked ai. file containing multiple artboards, it will no longer refer to the chosen specific artboards of that linked .ai file for the different placements but replace them all with just one artboard after saving and reopening your file.
It will replace all the different linked artboards of the one file with the artboard placement which will be most top in layer manager!place ai. file in open Illustrator document with a specific artboard
place the same ai. file in that open Illustrator file with…1 vote -
Can't open a second illustrator file by double clicking
If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.
it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.
2 votes -
export/save as sRGB png including icc profile
Why is it not possible to export/save an illustration as a png image with the sRGB profile included just the same way as it is possible for jpg images? The difference is obvious when viewing the png image in Firefox (in Safari and Chrome the colors appear correctly).
The easiest workaround for this problem that I could find is to produce a png image with illustrator and assign the sRGB profile afterwards in Apple Preview.
Is there another way to achieve this result in one step within Illustrator? Just checking the 'convert to sRGB' option does not seem to…1 vote -
colored paper no transparent PNG
If I simulate colored paper for my canvas background I cannot export transparent PNGs anymore. This worked before just fine and I always used this technique to be able to work with white surfaces on a "invisible" colored background. When I link the Ai into Photoshop it ignores the background as it certainly should.
The weirdest part about it is, that the PNG always has white background (custom background is off) in the export window despite my colored paper being white at all! As soon as I deactivate colored paper simulation, the PNG can be exported transparent again.
I'm a…
1 vote -
'could not complete package' message in Illustrator CC 2019
Trying to package an illustrator file is met with 'could not complete package' message. No further explanation is provided. This is an inconsistent error, it seems more common when the file contains .eps links.
3 votes -
Embedding illustrator files creates bigger artwork than original
I use a lot old (or not that old) artwork into some new client jobs (eg: a logo or a background for a new project for consistency purposes) and sometimes embedding prior illustrator files in illustrator creates bigger artwork than original. (when I mean bigger is size i'm talking about. eg.: a square in original file was 10x10mm and when embedded gets 13x13mm)
It happens only when embedding and the only workaround is using flatten transparency.
I still don't know what exactly triggers this issue as it happens with seemingly random files.
1 vote
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