1125 results found

1. Saving Bugs

   I can't save the file cause the saving windows just keeps crashing
   i can't close with out saving either

   2 votes

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2. Update didn't update Recovery folder location resulting in data loss

   I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even if manually set (since in my case it's set manually by technicality).

   I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even… more

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3. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

   as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.

   Files are saved with Create PDF compatible File ticked.

   I have also tried resetting the Adobe PDF joboption settings.

   So right now I have 2 AI's installed just so i can continue working with my files.

   macOS High Sierra
   version 10.13.6

   21 votes

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   30 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Ratchakrit Klongpayabal posted the below solution to fix this issue.

   
   

   How to stop .tmp$$$ when export .png File from Avast Anti-virus

   The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.

   1. Go to Avast Antivirus user interface.
   2. Select the protection tab.
   3. Select ransomware shied.
   4. Protected folder by Avast Ransomware shield will appear.
   5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER\...\Pictures etc.)
   6. When you select, the message of the selected folder and "Stop Protection" button will appear.
   7. Click stop protection.

   after this procedure, you can export .png file or else and preview it as you please. Please try...

4. Crashes while Saving larger files

   My illustrator crashes my 2019 iMac every. single. time. I try to save large files I haven't had issues with in the past (1 month ago!). I have the most updated version of IOS as well as Illustrator. I'm very frustrated!

   2 votes

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5. Elements NOT Saving

   Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.

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6. Sometime Hnag in open file, must restart

   When i start illustrator first time it cant open my files and hang my pc, than must restart pc than it comes fix it, but after some time it again facing

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7. "operation cannot be completed for unknown reason [!now]" when outputting large png

   Trying to export as png, art size is 80cm x 80cm, trying to save anything greater than 800ppi results in "operation cannot be completed..."

   Operation is successful at anything up to 800ppi - file size at 800ppi is 120.9 MB.

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8. Files missing text elements when opening in illustrator.

   Illustrator CC 24.0.1 windows.
   when i open files i recently saved they are missing half of the text elements.
   I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

   •  

   7 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Problem with Simbraille Font in Illustrator when trying to Save As a PDF.

   Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
   In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background layer (a yellow rectangle for contrast). It saves nice in Illustrator. But when I SAVE AS a PDF.... everything comes out in the PDF EXCEPT dot 6 in the PDF. this happens regardless of the letter used. It is a simple file. But I need all six dots to appear in the PDF. (For instance: the Letter A in Sim braille is depicted as follows: Dot 1 is large and prominent... while dots 2,3,4,5 and 6 are smaller. Why is dot 6 always being dropped? My illustrator is up to date as are my other products. (I have to create a whole alphabet and other words. Can you help?
   Illustrator: v 24.0.1 and MacOS 10.13.6
   MacOS

   Problem with Simbraille Font in Illustrator when trying to Save As a PDF.
   In Illustrator, I use the Type Tool to create the letter "a" using the SIMBRAILLE font. It appears correctly in Illustrator. Dot 1 is larger than dots 2,3,4,5 and 6. This is the effect I want. (I am creating special flash cards to use with a student at school). When I am done saving my file (I have the Braille cell, and the corresponding character beneath on a second layer... depicting the letter "a" is a different font (calibre regular), and the above are against my background… more

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10. Cutting out parts of the exported PNG

    Exporting "saveforweb" PNG cut all the logos a few pixels in.

    P.S. ever since CC was released (and started renting out your software) the quality went down, your software doesnt work well with macos catalina. BOOOOOOO Adobe. BOOOOOOOO.

    Money hungry sons-a-*******.

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11. Saving error Adobe Illustrator 2020 [24.0.1]

    When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

    Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

    If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go through the same issue all over again.

    This happens multiple time throughout the day on any ai file I'm working on.

    .tmp files just keep piling up until I delete them.

    Could this be a compatibility issue if I am still using MacOS Mojave 10.14.6 and Adobe Illustrator 2020 [24.0.1]

    When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

    Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

    If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go… more

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    8 votes

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12. PDF Preview not available (24.0.1)

    Despite "Create compatible PDF file" option checked, the PDF preview states it wasn't.

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13. FIX pdf file saving

    Fix the fact that you receive an error when you try to save over a .pdf with the same file name. Its been a problem for Multiple Editions.

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14. "Save As" dialog box not focused

    OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
    Safari, Mail, and Notes open in background

    Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the dialog and focus the filename.
    I haven't been able to reliably reproduce the problem. It's happened with several filetypes, all saved to the user folder on the system drive, with and without other apps open, with files that were heavily edited and files whose only change was to the filename. When saving multiple files one after the other, without going to a different app, some may have the problem and others may not.

    OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
    Safari, Mail, and Notes open in background

    Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the… more

    4 votes

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15. Illustrator 2020 huge problems!

    Mac OS Mojave 10.14.16
    Illustrator 24.0.1.
    Some problems and HUGE problems:
    1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
    2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
    3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the server!!!! There's nothing left. If you are fortunate the file is open on screen and you can save it again with a new name - but if you don't f.ex. notice the "Error" note and close the file the whole file just disappears!! This is a HUGE problem and has to be fixed immediately.

    Mac OS Mojave 10.14.16
    Illustrator 24.0.1.
    Some problems and HUGE problems:
    1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
    2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
    3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the… more

    1 vote

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16. Illustrator Not Holding Clipping Masks

    Hello. I'm not sure if this is just an "operator error" or if this is a bug in the new Illustrator 2020, but every time I reopen my AI file the clipping masks have been removed. Is there a fix for this? It started happening when I updated to 2020.

    Thanks in advance!

    2 votes

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Jackie,

    Merry Christmas & a very Happy New Year 2020.

    Will it be possible for you to share a sample file with which you are facing this issue? If yes, then also please do let us know that how you created these files?

    Please do write to sharewithai@adobe.com and also post this thread link in the mail so that we can easily identify you.

    With Best Regards,
    Illustrator Team

17. Saving .ai file on Catalina taking way too long

    Saving (command + S ) .ai file on Catalina taking way too long. Force quit applications says illustrator is not responding, left alone for about 8 minutes, it finally saves.

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18. Cannot save

    Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.

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19. アプリが終了してしまう。

    Illustrator2020でファイルを保存すると、アプリも終了してしまう。

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

    1)Kindly provide the machine details and the test file which you are saving in illustrator .

    Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal
    Illustrator Team

20. Double save

    I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.

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