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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Scroll on hover over unselected tools or library panels not working in 2020 release.

    Prior to the 2020 release of Illustrator, when I was working in a document (with my various tools panels and CC Library panel docked to the side of the page) I could have my artboard/artwork selected and hover my mouse over a tools pane or library and scroll to see my options (without clicking to select that pane.) Now it doesn't seem to work anymore. I have to click on whichever tools pane or the library pane to activate it before I can begin scrolling through the options. It may not seem like much of a bug, but it actually…

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unknown Error when attempting to add items to Library

    When trying to add items to CC Libraries with in Illustrator, I get an unknown error every time.

    2 votes
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  3. Fix Adobe Illustrator CC 2020 Type Library Reference - VB scripts return error

    We need to always keep the version of Adobe Illustrator CC up to date.
    Recently, the CC version used by the company has been upgraded from 2019 to 2020.

    We use the attached .NET Illustrator library module.

    As with other similar cases, I believe Adobe will solve it.

    Older versions work fine.

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  4. Library symbol

    I add a graphic, like a rectangle, to the cloud library, and when I place it to my work it import all the work from the artboard.

    1 vote
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't preview new graphic assets in Libraries within Illustrator

    When I add a new graphic asset to an existing Library, I cannot get a preview of it until I restart the program. Instead, I get the animated square indicating that the preview is being generated, but it never refreshes. I often have multiple CC programs open, and the graphic is always immediately reviewable in Photoshop and InDesign, so this is limited to Illustrator in my experience.

    I am running Mac OS 10.15.1
    Illustrator 23.1.1

    1 vote
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  6. Copying graphics from CClibraries transforms paths.

    CClibraries has a serious bug.
    adobe's customer support acknowledged having bugs in CClibraries.

    Steps to reproduce
    1) Set the profile to “WEB” when creating a document.
    2) Text object is made an outline.
    3) In the Libraries panel to add graphics
    4) Right-click a graphic in the Libraries panel, and choose the Place Copy option from the context menu.

    Windows 10 , Illustrator CC2018 / CC2019

    1 vote
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  7. CC Libraries import yields progress indicator for thumbnail

    With the most recent release of Illustrator (23.1.1) on a Mac running Catalina 10.15 Beta, any time I drag an item into the Libraries panel, a thumbnail fails to appear (instead I get a persistent animated progress indicator). I'm able to see the correct thumbnail of the imported item in other Adobe apps (Photoshop and InDesign), as well as online (Libraries --> View on Website). Only after I restart Illustrator do they appear.

    2 votes
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  8. Fonts missing and say I need to re log in

    When I open a past project from creative cloud folder It directs me to find a missing font. But the font finder doesn't sync to my library. Now Im stuck with a missing font on a logo project that just messed my whole design up. Plus when I export the project as a export safe for web... png 24 the file export look pixellated and not a vector file.

    1 vote
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  9. BUG? CC Color Library: Not Applied or Freezing

    When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.

    1 vote
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  10. Eyedropper not picking the correct color from CCLibrary Artwork

    eyedropper not picking the correct color from CCLibrary Artwork

    everything is set to RGB from start to finish
    this bug also exists if done in cymk from start to finish - the eyedropper will modify the color picked
    there are no overlaying elements or any modifications done to the objects like transparency and so on

    1 vote
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  11. library colors covert process colors to spot when bringing them into a new document

    OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

    Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

    To reproduce this bug:
    Open a new document in illustrator.
    Define a process color and save it to a Library.
    Open a new document.
    Create a box.
    Fill the box with the Library color.

    Expected: The box should be filled with a process color.
    Result: The box is filled with a spot color.

    7 votes
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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  12. TIFF images as assets in CC Libraries are always placed as PNG images on the artboard


    1. Affected: Illustrator CC all versions that are working with CC Libraries.
      Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.


    2. Steps to reproduce the issue:
      Do a new CC Library.
      Add TIFF images saved from PhotoShop CC 2019 to the new library.
      Two options how you can do this that I know of:
      A. Drag the files from your file system to the open and empty library.
      B. Use Adobe Bridge CC 2019 to drag files to the open library.


    3. Expected result:
      If I want to use an image TIFF…

    2 votes
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  13. FONT - HWT REPUBLIC GOTHIC OUTLINE

    I was using this font free from adobe and now it doesn't show up anymore, i signed in to adobe and it says its active on my account but again its not on illustrator anymore. Does anyone know how to fix this?

    1 vote
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  14. initializing Creative Cloud Libraries

    Something went wrong. Libraries frequently states "Something went wrong initializing Creative Cloud Libraries".

    I have to frequently restart creative cloud (CRTL+ALT+R).

    I will be working on a PDF(with cloud working), save exit PDF, open PDF only to find i cannot access my cloud files. Super annoying!

    1 vote
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  15. Libraries will not connect

    I have had repeated issues with the libraries within Adobe CC connect. With signing out/signing in, closing and reopening the applications not working.

    1 vote
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  16. ADOBE STOCK LIBRARY WINDOW IS CRASHING WHEN TRYING TO GROUP ELEMENTS TOGETHER

    ADOBE STOCK LIBRARY WINDOW IS CRASHING WHEN TRYING TO GROUP ELEMENTS TOGETHER. I HAVE EXPERIENCED THIS ON MANY OCCASIONS AND ON DIFFERENT COMPUTERS AND WAS HOPING THIS WOULD BE SOLVED IN THE LATEST RELEASE.
    I'M WORKING IN OSX MOJAVE AND WORK ON DIFFERENT MACS.

    1 vote
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  17. Libraries stuck in "Add Multiple Assets"

    macOS Mojave 10.14.3

    This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.

    2 votes
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  18. CC library window blanks out after trying to edit files.

    Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.

    Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
    This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.

    1 vote
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  19. Text Styles from library not applying to new text in Document

    When I try to apply text and paragraph styles from CC Library to new text it doesn't work. The text doesn't change.

    I have tried selecting the text with subselect tool, the text tool, double clicking the style in the library, right clicking the style in the library to apply to new text. It doesn't work, it used to.

    I have CC version 2019

    1 vote
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  20. Text entry error when naming Adobe CC library items

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If…

    3 votes
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