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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. 1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator not recognizing Arial font after setting up new computer

    HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.

    When I look for Arial in my type pull down it is not available and when I look in the…

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    It is possible there is a font conflict and you have multiple version of Ariel on your machine. e.g. a TTF and another OTF
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. Live font preview panel isn´t working

    Hi to all.

    I think that this is a old bug, but I already update AI to the latest version (CC 22.1) and the problema remains… This is really frustrated. Can you please, help?

    I'm sending images in attach.

    Best regards,
    Rute

    1 vote
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  4. 1 vote
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  5. Can't Move any Text or objects

    Working on Windows 10. While working on design, suddenly could not move text or objects in any way.

    1 vote
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  6. the font style file has not been installed

    Just recently purchased CC 2018. Although I have been using Illustrator since 1998, this is the first time I have worked with CC. And I'm having issues with the Type in Illustrator - it seems the font style file has not been installed [???] - for example with the Font Myriad Pro - there should be an option of regular, regular italic, bold, bold italic, etc - I can only get regular.

    This issue HAS to be resolved or there is no point in continuing to use CC 2018. Please let me know what I need to do - does…

    1 vote
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  7. Regional - Indian Font Issues

    Google Fonts that work for hindi and other regional languages seem to get messed up when used in illustrator. Please help urgent. Tried Noto Sans, Sarala font..

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. Major Type issues

    Having major dramas with type. I cannot select any existing type in any file. I cannot add any type either. On the rare occasion that any cursor may appear, it is so tiny as to be impossible to see anything. On typing, no text appears at all.
    Extremely weird and extremely frustrating.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  9. fix 'sticky' text boxes within sublayers

    Fire up Illustrator 22.0 or 22.1 and create a new document.

    Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

    Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

    Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts…

    1 vote
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cannot use alt with eyedropper to apply sampled style to other sections of text

    Cannot use alt with eyedropper to apply sampled appearance to other objects
    Mac OS High Serra 10.13.3
    Illustrator CC 2018 (22.1)

    I used to (in CS6) be able to copy a text style by using the eyedropper once and then holding alt to apply it to other sections (the eyedropper icon would be mirrored left-right when holding alt).

    Now if I hold alt, I'm getting the hand (pan) tool.

    How can I get the "apply style" tool instead please?

    NB: it still works with objects (background of text area in the example video), but not with text anymore.

    1 vote
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  11. Illustrator CC2018 request font

    1 - OSX High Sierra - 2.8 GHz Intel Core i5
    2 - Starting Illustartor it request to download some font (see attached file)
    3 - Tryed to download and Illustrator run correctly, but when I restart computer the messare is the same.
    I alsto tryed to re-install Illustrator but the bug stay
    4 - Every time I run Illustrator the message is the same.

    1 vote
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  12. illustrator text stroke misaligned in illustrator and when placed in photoshop as smart object

    Strokes seem to be misaligned when working on live small text and cannot be placed into photoshop correctly to apply FX. Adobe CC

    1 vote
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  13. Bengali Dari Line Break Issue

    The Indic 'dari' (U+0964, "।") reflows to the next line in Bengali, but it should behave like a period and not be allowed to start a line, especially if not preceded by a space. I am using v22.0.1 x64 on Windows 10. I have attached a file to show what I mean.

    1 vote
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  14. Ctrl+D


    1. My OS is win7 Professional service pack 1

    2. When i want to Duplicate a shape he short cut Ctrl+D won't apply, when they do work they undo which is not what i want.

    3. I was expecting the function to duplicate the shape, but it didn't.

    4. it either it undo or just won't do anything

    1 vote
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  15. Glyph

    Weird Glyph problem going on. Basically we have registered "R"s on our artworks, and on some occasions the glyph is applying superscript to the superscript "R" making it half the size it should be. Font is Gotham Medium using CC 2018 macOS High Sierra, Suitcase Fusion. Even weird that its changing when I scoll around the artwork to the smaller "R"? any ideas as I'm lost. This was happening also in CC 2017

    1 vote
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  16. All Typekit fonts unavailable

    All of a sudden Typekit stopped working through Illustrator/Photoshop. I cannot open the CC app on my desktop either. I cannot uninstall it nor reinstall it as none of these functions will work. I am effectively frozen out of my desktop CC app and typekit. When I access Typekit via the webpage it shows my snyced fonts but I cannot access them on my desktop (PC). I am unable to complete my work. I have been troubleshooting this since Monday and would like to talk one on one with someone who can talk me through what to do. I am…

    1 vote
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  17. can't edit type

    Type doesn't respond to character panel adjustments

    1 vote
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  18. Variable font remains static

    I've been working on various variable fonts, which, while there are sometimes are some GPU rendering issues in Illustrator, work as expected.

    However, my last creation remains static while changing the variable (see example). The font variation works perfectly in online environments, it's only in Adobe apps that this seems to be an issue.

    Using version 22.1

    1 vote
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  19. Gradient stroke & fill can no longer be seen when applied to editable type

    No so much of as an idea as a rendering bug, the idea would be to fix it.
    Gradient stroke & fill can no longer be seen when applied to editable type.
    Versions CC2018 will not render the Gradient stroke & fill, just renders as black.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I went to appearance panel and was able to apply gradients to type using fill and strokes.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  20. CC2018


    1. Illustrator CC2018

    2. Editing existing type.

    3. The ability to actually see what I'm typing.

    4. Almost always there is no text refresh when editing text. You have to drag the text or otherwise alter it so that Illustrator is forced to refresh so you can see changes you make.

    I'm using a new iMac Pro High Sierra. Please fix the bug!

    1 vote
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