Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Artboard glitch when undo and redo
When I use the hot keys to undo and redo (Ctr+Z ; Ctrl+Shift+Z) more than once at a time, the entire artboard freezes. When I open the file again, all of my work is gone.
1 vote -
Placed .tiff file making vector image disappear
In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.
1 vote -
Chrashed
When i try to change the color of something with the Touch Bar (Grayscale), it didn't change the color and crash the app many times i tried it.
1 vote -
Surface pro 4, Illustrator and InDes
I am having problems running Illustrator CC and InDesign CC on my new Surface pro (Intel Core i7-7660U CPU 2,5GHz, 16,0 GB RAM). Usually the programs crashes on startup, and the crash is followed by an option to send a crash report. When trying to send the crash report, the crash report crashes! Only Randomly the programs open, but then it seems like the programs are running on wrong resolution. Have anyone else experienced these issues, and is there any fix?
1 vote -
Line distortion Issue
I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.
1 voteWe have no access to the Facebook link or Dropbox link you posted. Please email us screen shot on sharewithai@adobe.com
Meanwhile please also check if you are on macOSX 10.13 and are impacted by this: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
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Saves pdf as ai, and a lousy update.
Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
When will software mfg realize that people are tired of updates?1 vote -
New version randomly and continually changing position of endpoints
I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).
After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.
Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing…
1 vote -
Tiny background pixels in top objecting flickering in and out
In some of my files pixels that are the color of the immediate background of an object will flicker in and out of the object. Zooming in and out changes the regions of the object that are affected, and sometimes it appears as if the object is fine. However, if you then zoom in, the problem resumes.
1 vote -
Non-persistant Align To bug is back, Constant Crashes, Etc.
Non-persistant Align To bug is back, Constant Crashes, Etc. And, I had to reset ever preference after upgrading AI. I don't understand. I was given a fix for AI to install, then the update for AI has the same bugs and whatever. Why Does AI crash all the time, now? It's like, oh no, I did something, time for AI to crash. Why don't you all observe the application being used for something besides overlaying circles?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
type/color changes having difficulty taking
v.22.0.1 64-bit on win 10
never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.
working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,…
1 vote -
Tidak bisa masuk Ai
saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
mohon bantuannya1 vote -
freeze
My Version is Ai CC 2018
I opened Ai and try to load a new brush that i downloaded, the first time i did it by selecting the Other Library and choose the Brush file was fine but then on it just freeze everytime i do it, be fore i could even select the section that has the file, the application freeze1 vote -
When I change opacity in the header bar it opens up the move pallete bug
Version CC 2017
When I change opacity in the header bar it opens up the move pallete.
Expect opacity change.
Move tool pallete comes up.1 vote -
Windows Illustrator CC 22.0.0
GPU performance impossible with Intel(R) HD Graphics 530. Is this GPU needs to be replaced ?
There is a bug when moving the bloc (purple). The rendering of graphics is wrong and clipping.1 vote -
With multiple selection, you have to wait before clicking on key object
Illustrator CC 2018
Windows 10With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).
1 voteYou can tweak the double click speed in Windows settings or disable 'Double Click To Isolate' option in Illustrator’s Preferences > General.
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Illustrator CC 18 freezing on macOS High Sierra
Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
ARTBOARAD SELECTION and arrow tool in CC 2018
I can't select and move vector graphics without this happening to my illustrator artboard (see screen catures), I can't move graphic elements without it shaking. I try zooming in and out - closing the document and illustrator and starting all over again, but it keeps happening over and over, I can't basically use the APP AT ALL.
Everytime I try to select and element or move an element the whole APP almost goes into a malfunction!
1 vote -
Since updating Illustrator to CC 2018 it runs worse than before
Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.
1 votePlease get in touch with us thorugh support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Pixel Preview option bug
- Illustrator CC 2018 (22.0.1)
- create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.
1 voteRequest to Contact Support ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Macbook completely crashes with Illustrator 2018
Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
Thanks for help1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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