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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Scale Strokes & Effects checkmark in Transform panel is disabled when nothing is selected

    'Scale Strokes & Effects' is a global option. It doesn’t matter where you set it: in Preferences, in Transform palette (sorry, i still call them palettes and not panels), in Scale tool dialogue — when it’s set in one place, it gets enabled globally, for all future uses, and vice versa.

    But for some reason the checkmark is disabled in Transform, when nothing is selected. This makes this control half less useful (btw, there's no hotkey for it).

    Properties panel, on the other hand, allows this to be set when nothing is selected! (of course it does, because otherwise you…

    1 vote

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  2. Illustrator Interface Issues

    The "Create New Document" window doesn't display any options, just a blank panel. Also, the text is overlapping itself and unreadable. I cannot create a new document to any specified size.

    1 vote

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  3. File Save Window Font Styling Unreadable

    (System: MacBook Pro 16" OS X 10.15 Illustrator 24.2.3)

    When attempting to save a file, the save to window's text styling is nearly unreadable, the padding/margins are way too large, making the paragraphs very thin. Select buttons are pushed below fold, and window needs to be expanded to full screen in order to select where to save file.

    1 vote

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  4. crashes when select pull-down menu

    OS : Windows 10 Pro 1909 (18363.1016)
    illustrator version : 24.2.3 (64-bit)

    When selecting an item from the color mode or raster effect pull-down menu in a new document crashes app. It's a problem that has continued to occur ver 2020. I've tried uninstalling and reinstalling, but that doesn't solve the problem.

    1 vote

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  5. Image Trace disappears when clicking advanced arrow

    When clicking the arrow next to advanced options in the Image Trace window the entire tab rolls up and disappears never to return until restarting Illustrator No known work around, it just always happens.

    See attached file. As soon as the arrow is clicked, no more Image Trace... Happens with any image.

    1 vote

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  6. Open and Save Dialog boxes in Mac OS Dark Mode

    While the UI section of the preferences does allow you to change the UI of Illustrator to a darker theme, when will the Open and Save dialog boxes match the dark UI of the operating system for Mac OS Catalina. Here is a screenshot to display the Save dialog box. This is not a dark theme to match the system UI, however, Photoshop does (here are the screenshots while using the dark mode UI in Adobe and in the Mac OS Catalina).

    1 vote

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  7. Open and Save Dialog boxes in Mac OS Dark Mode

    While the UI section of the preferences does allow you to change the UI of Illustrator to a darker them, when will the Open and Save dialog boxes match the dark UI of the operating system for Mac OS Catalina. Here is a screenshot to display the Save dialog box. This is not a dark theme to match the system UI, however, Photoshop does (here are the screenshots while using the dark mode UI in Adobe and in the Mac OS Catalina).

    1 vote

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  8. V24.2.3 Artboard Lockup

    When using the artboard selection tool, selecting multiple items may trigger Illustrator to lock up and become unresponsive. The application doesn't report as non-responsive but the UI becomes unclickable.

    1 vote

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  9. Default measurement units don't stick in prefs or update document

    Opening prefs...units... and changing from points to inches has no affect. Always reverts back to points. Quit app, relaunch change default to inches, quit app, relaunch...back to points. Change from points to inches, create new document, default is points.

    1 vote

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  10. toolbars missing + no reset available!

    All my toolbars are missing. Updated to last version after that happened - no change.

    RESET button on toolbars does not work.

    only ESSENTIALS CLASSIC toolbar selection allowed.

    1 vote

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  11. shortkeys no longer functions 24.2.3 de bewerking kan niet worden voltooid wegens een onbekende fout [ TAdd]

    The shortkeys no longer function, restoring my installation to an older version does not solve the problem. When opening the application a message is shown, the same message appears when in illustrator I go to the tab of shortcuts.

    1 vote

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  12. 1 vote

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  13. Problem with selections (V) - Clicking on the fill does not mark the object

    Hi,
    Clicking on the fill does not mark the object.

    Unwanted change in illustrator update.
    See the movie.

    Best Regards!

    MOVE: https://share.getcloudapp.com/YEup7yD9

    1 vote

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  14. Heinous hints Pop up will not go away

    WHAT THE ACTUAL IS WRONG WITH THE NEWEST ILLUSTRATOR. Ya'll really the bed on this update. It's slow AF. It crashes both of my computers regularly. Also there is this STUPID pop up of a watermelon every time I create a new file that won't just * go away. I used to love Adobe but since you switched to a subscription service it seems like y'all are just making it worse with these updates and it screws over stuff with my clients because not every version of Illustrator works together, which is completely . Please tone it down a bit.…

    1 vote

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  15. It is no longer possible to speed up vertical scroll holding SHIFT

    Holding SHIFT causes AI to fast scroll horizontally.
    Holding SHIFT + CMD causes AI to fast scroll horizontally.

    IE - no longer possible to fast scroll vertically??

    1 vote

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  16. Opening issues

    Since last week I'm facing this situation (attach): when I open illustrator, Home shows fine, but when I open a file, it doesn't open at all, and part of home screen still appears in background. Tools painel is there, but Layers and other stuff (like the art as well) don't. When open two files, it all appears, but eventually layers painel and others won't work (it's like the buttons of painels are pressed (darker), but their option won't show up.

    1 vote

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  17. Opening issues

    Since last week I'm facing this situation (attach): when I open illustrator, Home shows fine, but when I open a file, it doesn't open at all, and part of home screen still appears in background. Tools painel is there, but Layers and other stuff (like the art as well) don't. When open two files, it all appears, but eventually layers painel and others won't work (it's like the buttons of painels are pressed (darker), but their option won't show up.

    1 vote

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  18. Opening issues

    Since last week I'm facing this situation (attach): when I open illustrator, Home shows fine, but when I open a file, it doesn't open at all, and part of home screen still appears in background. Tools painel is there, but Layers and other stuff (like the art as well) don't. When open two files, it all appears, but eventually layers painel and others won't work (it's like the buttons of painels are pressed (darker), but their option won't show up.

    1 vote

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  19. Window auto scrolling

    When opening Illustrator the file auto moves to the right at a slow pace. When hitting Shift it jumps - it only stay still if the mouse is off the application. The art won't stay steady on screen.

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  20. 1 vote

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