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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.

    While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.

    (running the version of Illustrator on Mac running OS 10.13.6)

    1 vote
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  2. Right click on layers + Layer group shortcut don't work

    Both me and my colleagues have that Illustrator is NON-RESPONSIVE every few days when it comes to shortcut keys and other UI related controls, like right clicking layers. Try and group a few layers when you can't use shortcuts or right click 'm.

    Today I've spent the better part of the day trying to fix this, since it makes work near impossible.

    I've restarted app, restarted PC, restarted app without prefs, updated app, restarted app and PC again, deleted prefs file (rename to OLD) and what not.

    I expected it wouldn't last the entire day.
    Well ... I expected this…

    1 vote
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  3. Stop showing the "billing error" screen on launch

    Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."

    My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.

    Please fix this.

    1 vote
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  4. The position of the right-click menu doesn't match the 4K screen (200% scale)

    Illustrator version: 22.1 (64-bit)

    When right click in the document, the position where the menu appears is incorrect.
    If the mouse cursor is closer to the top-left corner of the screen, the menu position is closer to the cursor.
    If the mouse cursor is farther from the top-left corner of the screen, the offset between the cursor and the menu position and is greater.

    Please see my screen record for details: https://youtu.be/KY9ySuCCk

    1 vote
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  5. Some shortcuts not working in 22.1

    For example Transform each Ctrl+Shift+Alt+D not working at all.
    CC2017 seems to be still better option than CC2018, many bugs.

    1 vote
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  6. 文字化け

    ver. 22.1, macOS 10.14 (Mojave)

    添付のスクリーンショットのように検索の部分の文字列が文字化けします。

    1 vote
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    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

  7. Missing functionality when using external displays

    When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

    I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

    Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

    My specific system configuration file…

    1 vote
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  8. Cannot view 150% zoom level


    1. Illustrator CC 20.1 (64-bit); Windows 10-64

    2. Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++

    3. Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)

    4. Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)

    1 vote
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  9. Menus are too large

    This is only an Illustrator problem where the drop down menus and dialog pop ups are way too large compared to the rest of the user interface. I've tried every solution. Running this on Windows 10 Pro on a 2K screen.

    1 vote
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  10. Illustrator uses UI scaling for menus from main display in dual display setup

    Windows 10, version 1803
    Illustrator CC (22.1)

    I have a dual display setup. Display 1 is 109ppi (27", 2560x1440) set to 100% UI scale in Windows settings. Display 2 is 282ppi (15.6", 3840x2160) set to 225% UI scale in Windows settings.

    Illustrator is set to 'scale to higher supported scale factor'

    If Illustrator is placed on display 2, with display 1 set as the 'main' or primary display in windows settings, Most UI items within Illustrator display as expected but menus and some other items become unreadable, because Illustrator appears to take its UI scaling setting from the display set…

    1 vote
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  11. Selection to Brush tool bug

    When you hover an object with the selection tool and then switch to the brush tool with the shortcut it wil keep the hoover outline over it even if you start drawing somewhere else with the brush

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  12. Selecting options in panel dropdown menus always activates the item below the menu

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.

    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu…

    1 vote
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  13. Transform W: and H: using Arrow keys works only a single keypress.

    Transform W: and H: using Arrow keys works only a single keypress. After one keypress illustrator start moving the object. See .Gif

    Reproduce:
    1 create object
    2 select object
    3 click in the number of the W of H in the transform panel
    4 press arrow up / down on the keyboard
    5 press again.

    Expected behaviour:
    - For the object to scale up every press of the an arrow key.

    Observed behaviour:
    - First keypress the object scales/resizes
    - Second keypress it start moving.

    1 vote
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  14. new document screen missing options in illustrator windows 10

    Illustrator new document screen missing loads of options on windows 10. only showing mobile web and print profiles no video etc. Also recent items missing

    1 vote
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  15. Illustrator File Loading Problem

    When opening a file Illustrator makes the program window really small then loads the entire file before giving the error message "Not enough room for the document to open" this is extraordinarily inefficient and very embarrassing when sitting with a client, especially seeing as though they are being charged for the time!

    1 vote
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  16. Smart Guides keep reactivating

    I keep disabling Smart Guides - CTRL + U. First time I disable them, they remain enabled. Second time I disable them, they do actually switch off but then switch back on again when I relaunch Illustrator.

    1 vote
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  17. Fit to selected art bug

    System, Mac high Sierra 10.13.4
    Adobe release 22.1

    The program is not making the first choice. If not, I try to choose again.

    1 vote
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  18. variable

    Hello,

    I use an illustrator file with variables with 100 datasets.

    Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

    When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

    I dont understand…

    1 vote
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    Please accept my sincere apology for the inconvenience. Looks like the current values in the document that are linked to variable are updated and not captured in new data set. Try capturing new data set and then switch.
    If this doesn’t solve your problem,
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

  19. Using tab to advance to next dialog box field only works occasionally

    Editing text in latest Illustrator (immediately after update)... can't tab between font-size and leading fields - I can get it to work momentarily by closing the box and trying again, but the big returns the next time I try to edit text.

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  20. When I select file>new the pop-up comes up blank.

    This happens in all adobe CC apps, the basic start menu is blank. This is with the newest version of adboe CC. When I scroll the cursor over the blank screen it generates a pointer that would enable me to select the image which is not present. Again, this issue is in illustrator and premier pro. I have unistalled and installed CC twice to fix any install errors. this has not fixed the problems. Thanks in advance for any assistance.

    1 vote
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