Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. When changing UI scale, dropdownlist is shown inverted and the bottom item is not shown.

    macOS 10.14.6
    Illustrator 2019, 2020

    Dropdown list is shown inverted when changing UI scale.
    It seems to display correctly when I mouse over it, but the bottom item is not actually displayed.

    These defects can be resolved by making the UI scale the smallest.
    This is a very troublesome problem as a script developer.
    I expect an immediate fix.

    20 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Photoshop Effects Dialog not Scaled when UI is scaled.

    User interfaces that open within the workflow scaling incorrectly

    System Information overview:
    Dell 17-R3
    Display: 17.3-inch UHD (3840 x 2160)
    Chipset: Intel GL82HM170 PCH
    Integrated graphics: Intel HD Graphics 530
    High performance graphics: NVIDIA GeForce GTX 980m
    CPU: Intel i7-6820HK
    RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
    Windows 10 Pro
    Version 1809
    OS Build 17763.253

    (detailed system information attached)

    Adobe Illustrator 23.0.1 (64-bit)

    User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The…

    20 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Closing while saving dialogue box has a grammatical error.

    The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"

    18 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  4. Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

    Hello,

    I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
    If I click anywhere it makes the error noise as if I have got an open window.
    This seems to be a glitch with the latest software release.

    Thanks

    18 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    22 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently

    Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!

    16 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    22 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Selection tool won't grab lines

    Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…

    15 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    27 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.
    For this issue we have also increased maximum selection tolerance value to 20 px.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  7. Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator

    As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.

    The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.

    The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the…

    15 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0

    When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

    For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

    This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had…

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
    Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  9. Can't select or hide layers, AI instantly changes it back

    All was fine, until I discovered I can't change layers' visibility or lock them.
    Restart won't help. Please see animation attached and document shown.

    I remember I had this bug before but it somehow went away.

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to select rotated Guides at high zoom levels

    when the zoom-level is 14800% and higher I'm unable to select or move the guides

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Bugs in the Properties panel

    In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

    In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Layer panel not working with document multiple windows

    Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
    The layers panel is not responding when I want to open a layer tree, block and hide/show.

    I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

    I try to explain what I'm doing:
    1. Open an empty New Document
    2. Add two new layers
    3. Draw something on every layer
    4. Duplicate the window going to Window > New Window (I want to…

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Turn off the annoying Tour windows. I hate it.

    TURN OFF the Tour. Stupid idea and counterproductive.

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Color panel switches from secondary display to the primary display

    I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

    Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

    So here's the normal state:
    https://forums.adobe.com/thread/2549930

    See the Color panel at the bottom of the second-from-left column of panels on display…

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Artboard tooltip cannot be dismissed

    When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. Selection of all objects inside a group instead selects group

    In previous versions of Illustrator if I was inside a group, and I selected all the objects, it would treat it like typical multi-selection. Now once I've selected all the objects, Illustrator behaves as though I have selected the group.

    For example, I have 3 objects at 40% opacity. I group them, so now there's a group (with 100% opacity) containing 3 objects (at 40% opacity). When I enter the isolated group, and I select the first object, the transparency shows 40%. Nothing changes when I select the second object (still shows 40%). However, when I select the third object,…

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Selecting Object Accuracy

    The selection accuracy of both the arrow tools and the text tools is not very accurate and hence quite annoying now. Illustrator 2017 didn't have this issue. I can clearly see that I'm clicking on the intended object, but illustrator selects the object next to it. It is as if clicking on the object with a "fat finger". The same thing happens with the text selection tool.

    As a technical illustrator, I like to keep the accuracy of selection to a fine level.

    To work around this issue I have to zoom in more than expected. I have adjusted the…

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

    -Rama
    Illustrator Team

  18. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. Center point invisible while moving object with dragging

    Center point (set in Attributes palette with 'Show Center' button which is default for Live Rectangle and Ellipses) becomes invisible when you drag an object. And because I often use center to match position to certain point on a grid, I cant properly position object and get angry.
    Hulk illustrate!
    Please see animation attached for clarification.

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Flickering cursor

    70% of the times I used to use Illustrator CC 2017 my cursor used to flicker extremely fast switching from the tool I have selected to the default black pointer. With CC 2018 looks like it's 100% of the times.
    It's very annoying especially when I have to make accurate selections.

    11 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base