Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
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blank screen
Blank screen appears before opening a file. App is crashing now and then, nit sure of the trigger yet.
3 votes -
Switching between files doesn't work properly - or at all
See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.
24 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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2 votes
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Can't place file on to artboard
- 10.14.6 and 24.0.2
- File > Place > Show Import Options > Place > Bug here... can not select multiple 'all' pages. Also, the fonts are not embedding from the placed file.
- Be able to have the option to select All or Individual Pages under Show Import Options.
- The selected page/s should be able to be inserted to the artboard with all links and fonts embedded.
2 votes -
Move objects always moves downwards in y direction, behaves fine in x
Selecting an object and hitting ENTER brings up the 'Move' dialog and, for a while now, negative values moved things up and positive values moved things down the y axis. Fair enough, we all got used to it. As of today, things behave differently and everything is always moved up, unless I adjust the angle in the two entry fields below. Please see attached GIF.
3 votes -
Fit to artboard
Fit to artboard does not fit lines to the artboard that are on the edges. So when you export to indesign the lines are missing of halved
1 vote -
Keyboard arrow not working in reflect panel
The down arrow works but the up arrow on the keyboard does not. Works fine in all other aspects using Illustrator, just the reflect panel is having issues.
Object > Transform > Reflect
3 votes -
A new artboard created in a template with two artboards gets 'Artboard 2' name instead of 'Artboard 3'
My default document I use to begin projects has two artboards. If I add a third artboard, it will be named "Artboard 2" and I have to go into the settings and rename it "Artboard 3" in order to print properly.
1 vote -
Unticking "Use Artboards" when saving PDF does not work as expected
Illustrator 24.0
Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.
Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.
3 votes -
Snap to grid doesn't work at artboard edge
When moving objects / vertices, they snap to the artboard edge and move freely without aligning to the grid.
Although this was supposedly fixed before, it is now broken again (version 23.1). Please see the following ticket for the issue:
2 votes -
Illustrator ignores bounding box in standard EPS
Details of your operating system and version of Adobe Illustrator
Windows 10 Pro (1809) & Mac OSX 10.14.6
Illustrator 24.0.1 (64-bit) and olderThe steps you were taking when you experienced the issues
Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).Your expected result
Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file…
1 vote -
Layer stacks change not applied on different window (v24.0.2)
On different window, the change of the object stacks (Ctrl + ] or [) doesn't seem to apply. Every time I change the order of the object, I have to close the window on the other and open it and place it again. this is so frustrating.
1 vote -
Files preview sticks after opening multiple documents
After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.
Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.
I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.
I am running…
5 votes -
Illustrator crashes when adding centre point
on occasion, ai will crash when adding center points. this time it was in wireframe view adding center points to placed PDF's
1 vote -
'Preview' instantly applies effect or operation
If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.
For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.
Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…
2 votes -
Wrong starting format measures ADOBE ILLUSTRATOR IN CREATIVE CLOUD
WRONG STARTING SIZES B FORMAT IN ADOBE ILLUSTRATOR
B4 size is 250x353mm
and
B5 size is 176x250mmI was keep getting wrong printed formats because i was just pressing given model without carefully lookout.
2 votes -
flattern
hello Adobe, i created a complex layered design, i saved it, and turn my computer off on 7pm, and when i turn my computer at 4pm in the next day, all the layers is gone, all of them flatterned into a single image so i can't do any further editing, please help, this is a serious bug in AI
thank you1 vote -
Documents only shows gray screen when opening.
When opening a document in Illustrator on my iMac is only showing a gray screen. The tab bar has the file name but will not show the artwork in that tab. I can select all the art and copy from that tab and paste in a different tab and the artwork will show up there. Usually the only fix to get this to work is to quit Illustrator and restart it. This only works for a few documents and then it starts all over again. I just updated to the newest version yesterday 8/21/2019.
4 votes -
Empty window open
When the existing file open from file browser, one empty window also open same time.
1 vote -
image trace quick action does nothing...
I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.
9 votes
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