348 results found

1. Delete Artboard should not spam in History when only one artboard remains

   While deleting artboards rapidly works now s it should, I can’t but notice that even when the only artboard is left, the Delete Artboard command and step still fires up and pollutes the History panel. With the only artboard left the command should just do nothing (until Ai team decided to invent the artboardless canvas and break all the things).

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Crash on new artboard

   Every time I click on the "+" under my artboards window, it crashes. I have 24 artboards already, and if I duplicate one using Option click drag, it seems ok. But New Artboard crashes again and again.

   MacOS 15.5
   Illustrator 29.5.1

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   Need More Info  ·  8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. Duplicate Artboards will always fail if even one artboard exists near the right edge of the canvas

   en

   Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

   It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

   The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

   Environment

   • macOS 12.7.5
   • Illustrator 2025 (29.6.1)

   Steps to reproduce

   1. Open the attached file "duplicate_artboards.pdf(ai)"
   2. Select Artboard 1 and execute "Duplicate Artboard"

   Actual result

   The error message "Cannot create Artboard outside the canvas. Please rearrange and try again." appears and stops.

   

   Expected result

   The artboard is duplicated with the Y coordinate shifted down and the X coordinate aligned with the left edge of the previous artboard row.

   Workaround

   Select the artboard with the Artboard tool, then copy and paste.

   Attachments

   • duplicate_artboards.pdf
   • duplicate_artboards.png

   ---

   ja

   「アートボードを複製」は、アートボードがカンバスの右端近くに1つでも存在すると必ず失敗します

   アートボードパネルにある「アートボードを複製」コマンドを使ってアートボードを複製する際、書類内に1つでもアートボードがカンバスの右端近くにあり、新しいアートボードがカンバスからはみ出す座標になると失敗します。

   Y方向に折り返して複製することができません。そのため、そういったアートボードが書類内にあるときは永遠に複製が成功することはありません。

   アートボードのコピー＆ペーストや、「新規アートボード」では折り返して生成することができるので、「アートボードを複製」もそうなるのが、予期する結果です。

   環境

   • macOS 12.7.5
   • Illustrator 2025(29.6.1)

   再現手順

   1. 添付したduplicate_artboards.pdf(ai)を開く
   2. Artboard 1を選択し「アートボードを複製」を実行する

   実際の結果

   「カンバスの外側にアートボードを作成できません。再配置を行って、もう一度実行してください。」とエラーが出て止まります。

   

   予期する結果

   Y座標を下にずらし、X座標は前のアートボード行の左端に合わせてアートボードが複製されます。

   回避策

   アートボードツールでアートボードを選択した後コピーし、ペーストします。

   添付ファイル

   • duplicate_artboards.pdf
   • duplicate_artboards.png

   en

   Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

   It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

   The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

   Environment

   • macOS… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:
   Option remains disabled; Illustrator exports a single combined PDF instead.

   Environment:
   - Illustrator version [29.8.2, e.g. 28.0.1 Windows 11]
   - Tested with and without PDF-compatible AI saving
   - No linked or embedded content involved

   Impact (Urgency):
   This issue prevents multi-page export workflows, critical in professional environments (e.g. signage, print production, packaging).
   It requires manual scripting or third-party tools to achieve basic multi-page PDF export, which significantly slows production and increases error risk.

   Please confirm if this is a known issue and if a fix is planned.

   Thank you - this is a critical production blocker for multi-artboard workflows.

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:… more

   2 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. New document page dimensions resetting as I'm typing them

   Create a new document, type in desired page width, press tab to go down to the height field and suddenly it's reverted back to what was in those fields previously. Have to go back and re-enter the correct dimensions.

   There is a 2-page discussion about it here, including someone's video capture of it on page 1:

   https://community.adobe.com/t5/illustrator-discussions/new-document-size-value-resetting-in-adobe-photoshop-illustrator-amp-indesign-2025/m-p/14936407

   Been having the same issue here for a little while. Just been dealing with it, but it's rather frustrating.

   I'm on Windows 10, 22H2, Illustrator 29.2.1 (64-bit).

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   7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. Files won't actually save until closed.

   Illustrator 29.8.1

   When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.

   The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.

   Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an online system, and I don't want to have to close it and then reopen it to do so.

   Illustrator 29.8.1

   When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.

   The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.

   Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an… more

   2 votes

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   Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Artboard renaming doesn't work

   When I rename an artboard, either through clicking the artboard name above my graphic, or by going through the Artboard properties panel, I change the artboard name, then save the document, and close it. When I reopen the document the previous artboard name is there, the new one wasn't saved. This happens in an .ai and .svg file.
   (The webform for submitting ideas doesn't let me upload .ai or .svg files.)

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   Request to Contact Support  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. Unable to create new file, have to restart software

   As title, unable to create new file, have to restart software every time

   2 votes

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   Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. Illustrator freeze after navigating through opened files

   When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

    Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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    Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

    The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

    Steps to reproduce:

    On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

    Create a new document with a large artboard (52x300).

    Add some content.

    Save the file as a native .ai file (Illustrator 2026 default format).

    Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

    Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

    For comparison:

    From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

    Open the PDF in Onyx or Acrobat and check the size.

    Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

    Expected result:

    The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

    The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

    Actual result:

    Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

    The same artwork:

    Opens at the correct scale as a PDF exported from Illustrator 2026.

    Opens at the correct scale when saved as .ai from Illustrator 2025.

    So the incorrect scaling appears specific to 2026 .ai files + large artboards.

    Scope / notes:

    Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

    Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

    The common factor is Illustrator 30.0 (2026) + large artboard .ai.

    PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

    I would upload example files, but .ai files are apparently an invalid file type to upload here.

    This issue is affecting multiple users in our environment with the following setups:

    Hardware: Apple Mac Studio (M1 and M2)

    OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

    Adobe Illustrator (desktop): 30.0 (2026 release)

    For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

    Basically:

    When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

    We kindly request you to update and share your feedback.

    We sincerely apologize for any inconvenience caused.

12. The program is crashing frequently

    The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. Split Into Grid adds printable lines instead of guides

    In Split Into Grid window there's an option to "add guides". But instead of guides lines are added that have standard stroke — printable lines that are conveniently in neutral greenish color 0,1 pt stroke and look like guides so it's easy to miss that.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Documents don't open

    If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Holding Shift ignores Snap to Grid when creating artboards

    When Snap to Grid is enabled, artboards now respect it, both when moved or get created... unless you hold Shift to constrain proportions when resizing or making it a square.

    Totally works for rectangles, I can see no reason to prevent artboards from behaving in a similar fashion.

    Here’s a somewhat similar request about these also misbehaving with smart guides:
    http://illustrator.uservoice.com/forums/601447/suggestions/46604530

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16. Restore Highlighted Ruler Markers when moving objects

    This is a feature that was there before the last major updates. To explain, previously when you say, make a duplicate of one object and drag it across the artboard, you would see the little marker move across the ruler while holding the object. Since it is now gone, there is heavy guesswork going on when I'm trying to move close to a specific distance. This request is in regard to this tool only. I know all about distributing objects, etc. I'm just looking to restore this little feature that dropped from this tool.

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Fitting an artboard to a path with a Freeform Gradient creates invisible border

    Fitting an artboard to a path with a Freeform Gradient creates invisible border. It seems to create space around the path when fitting — only seems to be an issue with freeform gradients.
    Running macOS Sequoia 15.3, Illustrator Desktop 29.6

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Ai crashed and the recovered file is missing changes made in last 2 hours

    Illustrator just crashed after 10 hours of work!!!!!! It recovered the file, but only at the stage I was probably at after just 2 hours — the rest is completely lost! I checked everything, and it saved approximately nothing!!!! I'm furious right now!

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19. Artwork gets shifted when an artboard is resized with width and height constrained and Scale Artwork Constrained enabled

    CC 2025 v29.0 introduces the long-awaited "Scale Artwork with Artboard" option. When we drag the transformation frame with the Artboard tool, the objects are scaled synchronously, and the position’s calculated properly.
    However, when we start to enter the width or height of the artboard, with Constrain locked, the objects get shifted relative to the artboard after being scaled.
    The problem has been confirmed on both MacOS and PC.

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed in Beta 29.1.0.93

    Please verify and comment back.

20. New file window always in fullscreen instead of previous window size

    In the past, Illustrator opened a new file to the size and position of the previous window. Now it ALWAYS goes to full screen, and I then ALWAYS have to size it back down to how I want it. this is a new and unwanted behavior, so please fix it. Thanks.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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