Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Corner Anchor Points become Smooth in 24.1

    Draw a straight line.
    Add Anchor points twice
    Use the Delete Anchor Point Tool to removwe the middle one.
    The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
    See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=1

    22 votes
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    4 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

    Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

    Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

    Affected presets use PDF/X-4:2010 Standard.

    Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

    Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions…

    14 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. After redo is different from before undo

    The reproduction procedure is as follows.
    1. Create a point text containing two or more paragraphs
    2. Change the transformation reference point to a position other than the default position
    3. Transform it with the scaling tool

    At this point, remember the state of the artboard.

    Undo (command + Z) once.
    Then redo (command + shift + Z).
    It should be different from before undo.

    I feel very threatened because I often do this by hand.

    in Japanese
    再現手順は以下の通りです。
    1. 段落を2つ以上含むポイントテキストを作成
    2. 変形の基準点をデフォルトの位置以外に変更
    3. それを拡大・縮小ツールで変形

    ここまで進めたら、アートボードの状態をよく覚えてください。

    一回取り消し(command+Z)します。
    そしてやり直し(command+shift+Z)します。
    取り消し前と様子が違っているはずです。

    私はこれを手癖でよくやるのでとてもこわいです。

    17 votes
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    78 votes
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    73 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

  5. Bug of saving in the background of Illustrator 2020

    If you save a document that uses a 2-byte spot color name in ai format, place this file in InDesign, Illustrator, etc.
    It will be replaced by "Global color". And even if you export the PDF, it will be reflected. Turning off saving in the background can work around this, but this is an issue that should be resolved as soon as possible.

    121 votes
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    2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. Cannot see gradient annotator when several objects are selected

    Hi, in the latest version of Illustrator (2020), I can't see the gradient annotator when I select several objects at the same time. With a single object selected the annotator looks correctly, but when selecting two or more objects it is no longer displayed.
    In previous versions, the gradient annotator is shown when selecting several objects, which I find very useful for copying the properties of the gradient from one object to another.

    6 votes
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Home screen lists unmodified files as "Last modified"

    The Home Screen lists recent files sorted by "last modified" even when those files have not been modified.

    The list actually shows the files which were last viewed (or last closed), regardless of whether the file has been modified.

    It would be useful to have both these options, but the current situation is wrong and misleading.

    4 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Version 24.0.1 becomes unresponsive

    I'm using Illustrator 24.0.1 with Windows 10 Pro

    Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.

    Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.

    Since updating it has happened daily even when working on relatively simple artworks.

    19 votes
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    22 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. cmd+shift+n doesn't create new folder in Finder-Save-Dialouge anymore after last update

    When you save a file (save as, save, save copy, ...) you can not create a new folder via cmd+shift+n anymore after the latest 24.0.1 "bug fix update" which I received today.

    Please fix this again!

    (Mac OS 10.13.6 / Illustrator 24.0.1

    39 votes
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    32 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. Pathfinder Incorrect Work

    Hi!
    I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
    It worked fine in the previous version of Illustrator.

    4 votes
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    5 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  11. Modified link, Missing Link pop ups

    Basically I get a pop up of modified or missing links every 2 to 3 minutes, constantly, it keeps happening with different files, I do have links but they are not being modified nor missing!!! And it drives me crazy, this is new for me, since I updated to Ai 2020. Any help?

    50 votes
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    32 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please remove the "The document [name] is currently getting saved. It will be closed after the save is complete." dialog

    Or at least make that optional. It's a common practice to Command-S, Command-W, and now it's an extra step to hit "ok". If you don't click okay (or press enter), it just hangs there, not doing anything until you get rid of the dialog.

    Either make the dialog optional, or handle it like InDesign, where the dialog disappears when the file is saved and then the window closes.

    SO annoying with 2020 AI

    49 votes
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    45 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Everyone,

    Thanks for the feedback. Want to give an update that we have removed the dialog, and the new experience is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now, in case you want to give it a try. Now, there will be no blocking message, we will show a “soft message” which will auto-dismiss .

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal
    Illustrator Team

  13. Illustrator v24.0 on macOS 10.15.1: rotate-panel has changed to the bad side

    The rotate-tool had the numeric angle-input activated till v23. now in v24, this field has to be selected manually, which costs me a lot of time. Please change this back. To me this bad for efficiency.

    My workflow before:
    - select path
    - press command-R
    - enter angle
    - press enter
    I can do this blind and very fast.

    My workflow now means to manually select the field for entering the rotating angle, which is very annoying ! It takes much more time to do this now.

    15 votes
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    7 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  14. Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0

    When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

    For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

    This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had…

    14 votes
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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
    Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

  15. crash cc2020 24.0 when export rasterized file with spot colors

    Dear Sir. Madam,
    when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
    please contact me for further information
    thank you
    Best Regards

    4 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. "Save As" window - CMD+C, CMD+V, CMD+X, CMD+A don't work.

    macOS Catalina V10.15.1
    Illustrator 2020 v24.0


    1. Open app

    2. Open any ai file (or make a new one)

    3. CMD+Sift+S (or choose File/Save As...)

    4. After Save As window appears,

    5. try with a keyboard to copy (or select) filename.

    6. You can select with mouse filename (or part of the filename)

    7. Use CMD+C

    8. Try to paste to notepad what you "copy"
      You can paste only what was in the clipboard before steps 2

    Result:
    CMD+C, CMD+V, CMD+X, CMD+A don't work.

    34 votes
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    31 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)

    In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.

    11 votes
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    4 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. illustrator save as PDF bug - v24.0

    i have a problem with the new version of illustrator 2020 (v24):

    if i save a file as PDF i am not able to open it or preview it
    - see the test.pdf how all pdf files saved under illustrator v24 looks for me...

    System: iMac Pro 2017 - Mojave 10.14.6

    8 votes
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    11 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  20. Closing while saving dialogue box has a grammatical error.

    The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"

    18 votes
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    18 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

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