Flickering Cursor
The cursor constantly flickers on my MacBook Pro 2017 with Touchbar.
Really annoying.
TishwikJono
shared this idea
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
30 comments
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Someone75
commented
Yes, close this ticket, great! Sending an email to sharewithai@adobe.com with no response for 2 month! Adobe, you're a great team.
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Bleart Restelica
commented
The problem occurs all the time in Illustrator the Cursor is constantly flickering from the illustrator cursor to default mac one. It constantly changes, it has become impossible to work on. I have a Macbook Air 13" M1 2020. Does anybody have an idea how to fix this?
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Someone75
commented
They will never fix it, never and it is annoying...
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ryder ripps
commented
still have this issue
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ryder ripps
commented
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moellerart
commented
I habe the same problem: If there is one Document open in psd, the Cursor flickers in different other programs – it changes its form from the tool tu the norma cursor very quickly. This problem occurs ind indd, illustrator, Safari, mail eg. when i close all doks ind psd the problem is gone. BUT: I´m workin parallel with all programs, interactive, so i cant always close documents to erase this problem.
Please Adobe fix this problem – in my opinion the problem is bases partially to the tool settings in PSD!
iMac (Retina 5K, 27", 2020) 3,6 GHz 10-Core Intel Core i9, Catalina, Adobe CC latest, AMD Radeon Pro 5700 XT 16 GB
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moellerart
commented
I habe the same problem: If there is one Document open in psd, the Cursor flickers in different other programs – it changes its form from the tool tu the norma cursor very quickly. This problem occurs ind indd, illustrator, Safari, mail eg. when i close all doks ind psd the problem is gone. BUT: I´m workin parallel with all programs, interactive, so i cant always close documents to erase this problem.
Please Adobe fix this problem – in my opinion the problem is bases partially to the tool settings in PSD!
iMac (Retina 5K, 27", 2020) 3,6 GHz 10-Core Intel Core i9, Catalina, Adobe CC latest, AMD Radeon Pro 5700 XT 16 GB
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moellerart
commented
I habe the same problem: If there is one Document open in psd, the Cursor flickers in different other programs – it changes its form from the tool tu the norma cursor very quickly. This problem occurs ind indd, illustrator, Safari, mail eg. when i close all doks ind psd the problem is gone. BUT: I´m workin parallel with all programs, interactive, so i cant always close documents to erase this problem.
Please Adobe fix this problem – in my opinion the problem is bases partially to the tool settings in PSD!
iMac (Retina 5K, 27", 2020) 3,6 GHz 10-Core Intel Core i9, Catalina, Adobe CC latest, AMD Radeon Pro 5700 XT 16 GB
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Anonymous
commented
Still happening after many years - brand new Mac Pro with lots of RAM and the latest install of Adobe CC.
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Anonymous
commented
Please fix this. I have upgraded to a brand new Mac Pro 2020 and the first software installed is Adobe CC... nothing else is on here and I have exactly the same problem that's been bugging me for years. If anything it's worse on this new kit. Do a bit of work in Photoshop then try to use Illustrator or InDesign and the cursor flickers (e.g. changing state from pointer to hand) making both programmes unusable. I shouldn't have to hide or close Photoshop whenever I need to work in Illustrator (or InDesign).
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Anonymous
commented
I am surprised this isn't fixed yet. It's a well known bug which has been around for many years.
It's been bugging me since 2012 and I thought maybe my old 2009 mac with 16gb ram was a factor, but no... I have just upgraded to a 12 core Mac Pro 2020 with 160gb ram. I pay for all the latest Adobe software so it's not my equipment at fault.
The old hack is to hide Photoshop if it's open in the background but this doesn't always work.
Both Apple and Adobe are aware of this bug but no attempt seems to have been made to fix it.
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Théo Barraud
commented
I just updated to Big Sur (11.1) and the cursor in illustrator flickers. To be precise, when it's not moving, it return to the default macOS cursor (causing the flickering effect).
I have uninstalled and re-installed it with no effect. And tried disabling the GPU rendering also with no effect.
(I use a MBP 16" 2019)
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ryder ripps
commented
this is an issue with both illustrator and indesign.. if photoshop is open your cursor will flicker in these apps, until you close photoshop the problem remains.
Cursor looks like this: https://www.youtube.com/watch?v=jJzysLNOS2c
Problem also documented here: https://community.adobe.com/t5/illustrator/cursor-flickers-in-illustrator-2019-when-photoshop-is-open-on-mac-mojave/td-p/10403650?page=1
This has been a problem for YEARS
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Someone75
commented
Great NO answer for 1 year. Thanks a lot Adobe! Your Software is not working with an iMac Pro!!!
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Someone75
commented
I can reproduce it in Illustrator 24.3 still! It really sucks. Working with 5k screens and a flickering cursor. so annoying...
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Thomas Jung
commented
System Infos text file is here: https://shared-assets.adobe.com/link/f6612853-8062-4b70-6434-a2feeca35e50
I can't upload any attachments, don't know why. -
Thomas Jung
commented
So when I open Photoshop in the background, which is the case all day long, the cursor in Illustrator starts flickering. This makes working with Illustrator a lot more tiring, because you automatically concentrate more on which cursor transformer is active.
I work on a MacPro 2019 and OS X 10.15.6 Catalina. VegaPro II Duo as a MPX module. 48 GB Ram and 1TB SSD.
How can I get rid of this problem, except that while using Illustrator I always have to close Photoshop completely. It is difficult to implement from workflow to close Photoshop completely all the time.Youtube:
https://youtu.be/8U4s82SWhIA -
Someone75
commented
Cannot use Illustrator with retina display while Photoshop is openend in Mojave! Cursor keeps flickering
- There is not 3rd party plugin installed
- have to use UI scaling as I use a RETINA display
- adjust cursor size is not activated. -
Anonymous
commented
Bug Report -
macOS Mojave. Illustrator version 23.0.6
Closing Photoshop window entirely will fix this problem, but is frequent.
Bug present for months. -
ritika patel(Illustrator team)
commented
Hi,
Apologies for the inconvenience caused. Can you please let me know if its happening with the latest Illustrator release as well. Please send across you system details ,that may help us to reproduce the issue .
Regards,
Ritika
Illustrator team