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Outline preview bug

After updating to the two latest versions of Nvidias Drivers on my laptop Outline Preview does not work at all in Illustrator.
I tried to reinstall Illustrator, reinstall Nvidia drivers but nothing works.

The only solution right now is to switch to the integrated graphics Intek HD Graphics 530. But the performance is so much slower with this card :(

Illustrator version:
2017.1.0 Release (21.1.0 Release (64-bit)

Graphics card:
Nvidia Quadro M1000M

Nvidia driver version:
Quadro Desktop / Quadro Notebook Driver Release 384.
Version: 385.69

Dell Precision 5510 laptop

Windows 10 Enterprise 64 bit

74 votes
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Jonatan Grönkvist shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have a confirmation from nvidia that the issue has now been fixed for both GeForce and Quadro. Please update Nvidia GPU drivers to fix this issue.
Thank you Nvidia

Adding download links:

Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us

if you have issues please contact NVIDIA support.


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  • Jen commented  ·   ·  Flag as inappropriate

    this has not fixed the issue for me. using surface pro /windows 10

  • Jonathan commented  ·   ·  Flag as inappropriate

    I had the same issue with not being able to see any change in outline mode, however, I downloaded the Nvidia driver and it solved the issue straight away!

    Thanks Ashutosh!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Bug: Pressing Ctrl + Y Does not reveal the Outline view. Other than not showing the outline view, the whole program freeze. I can still zoom in and out, and the percentage will appear, but nothing changes. and still the outline view cannot be shown.

  • Romain commented  ·   ·  Flag as inappropriate

    Hi guys, I confirm.
    You have to update your Nvidia driver to resolve this issue.
    I've done it on my surface book and now, it's work!
    Thanks Ashutosh!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi Rama! Is there a new update regarding this issue? I'm still waiting until now... Thanks!

  • Brent Emerson commented  ·   ·  Flag as inappropriate

    Illustrator.exe – Application Error

    The application was unable to start correctly (0xc000007b)

    I updated my Adobe software and now it doesn't work. Both Photoshop and Illustrator no longer work.

    Installed / reinstalled both sets of software multiple times. Doesn't work.

    Went back to Illustrator CC 2017. Doesn't work.

    I updated Windows 10. Photoshop and Illustrator still don’t work.

    Computer cleaned up and errors scanned for. No malware detected. No errors.

    Visual C++ Redistributable for Visual Studio updated.

    Did an update for NVIDIA GeFoce GTX 960M. Still doesn’t work.

    This is really frustrating as I need Illustrator for my work.

    No matter what I do Photoshop and Illustrator will not work and all I get tis the following message:

    Illustrator.exe – Application Error

    The application was unable to start correctly (0xc000007b)

  • Miroslav Hlasek commented  ·   ·  Flag as inappropriate

    I have same problem Adobe Illustrator CC (last release), Win 10 Pro - NVIDIA GeForce GTX 1050 4GB
    GPU driver version (last release)

    Outline view doesnt work - doesn't matter if GPU performance is allowed or not.

  • Romain commented  ·   ·  Flag as inappropriate

    When I draw something and I want to switch from the GPU display to the contour display, it doesn't work. I can't go to the contour display.

    I've installed the software like always with creative cloud and now, since I've switch from Mac to Surface Book, this specific feature doesn't work.

    Thanks for your help.

  • Dave Woodard commented  ·   ·  Flag as inappropriate

    rolled Nvidia driver back to 381.89 on Windows 10 and Outline view is back. Waiting for fix before updating to latest driver.

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