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Text lost when updating text of old version

Illustrator CC 2018.(No problem before 2017)
Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.

・Prepare and open files of version 10 or lower
・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
・Save immediately
・Open the saved file
・Click on the legacy text part with the mouse
・On the warning screen, click [Update]
→ The text that should have been updated disappears

Reported in the thread of Japan Forum.
https://forums.adobe.com/thread/2401111

19 votes
assause shared this idea  ·   ·  Report…  ·  Admin →
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Completed (Comments Open)  ·  Ashutosh Chaturvedi responded  · 

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

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  • monokano commented  ·   ·  Report

    As of v28 (2024), the bug fix for this issue is incomplete.

    Reproduction steps:
    1. Open a file of v10 or lower version in v22 (2018) or later.
    2. Press “OK” in the legacy text warning.
    3. Save the file using “Save As...” without making any changes. Close the file.
    4. Open the saved file. Save it again using “Save As...” without making any changes. Close the file.
    5. Open the file again. Update the legacy text.
    The legacy text disappears at step 5.

    Sample v8 file
    https://mega.nz/file/B0BU3S4C#NVSyEUVaTHsP_TwXqCnH6RpbjIcF0qrPT27-gI7jtM4

    New idea from comment
    This comment was upgraded into a new idea: Incomplete Bug Fix on Legacy Text Disappearing in v28
  • Grant Hubert commented  ·   ·  Report

    I'm having this error again in illustrator 23.1.1

    I thought this was fixed?

  • Grant commented  ·   ·  Report

    This bug is back in version 23.0 of illustrator. Any word on a fix?

  • Grant Hubert commented  ·   ·  Report

    I'm still having this bug even with Illustrator CC 22.1. Is there something I'm doing wrong?

  • Anish Kumar commented  ·   ·  Report

    Thanks for reporting this issue. We are able to reproduce this at our end and are looking into this.

    Thanks
    Anish Kumar
    Illustrator Team

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