Can not export to png or jpg
When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.
When I try to export to png it comes up with an unknown error "(!now)"
This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
I'm getting blank results each time I tried to 'export' or 'save for web' in .png format. Even in preview (save for web) it results in blank transparent image.
I'm still using CS6 64 bit
Thanks a lot!
I am getting the same error, and weirdly i am abl to save upto 300DPI but only if i dont save it along the Artboard option while exporting.
Anyway please someone respond this isues.
I've been receiving the same error message today, and it's incredibly frustrating. I don't have an answer, BUT the workaround I used today was to save the Illustrator file as a high quality PDF, then open that with Photoshop and save the file as a PNG, as originally intended. I hope this helps some of you, because I've been trying to find an actual answer all day!
air batu campur commented
Same issue here, can anyone respond to give the common answer ?
Hello, I am receiving the same [!now] error. I've tried what it suggests online but with no luck. What can I do?
Mark Bennett commented
User here running Illustrator within a Citrix session on Server 2016 - getting the exact same error.
Her colleague uses the same server within an isolated session under his own name, and were unable to recreate the problem. This suggests its a profile issue.
Hello, I am getting the same error, has there been a fix for this?
Shubham Sharma commented
I am facing the same issue. Is there any solution to this? Kindly suggest.
Jameel Hye commented
Hi I have tried the export with artboard option selected but I am still getting an error message "This Operation Cannot Be Completed Because of an unknown error [!now]" when I try to export the .ai file as .png at 300 dpi. Its worth mentioning that I don't get this error at 150 DPI or lower