Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1196 results found
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Multiple artboards saved as AI. But opens as a PDF
Multiple artboards saved as AI. But opens as a PDF.
1 vote -
Misaligned patterns on SVG import
When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.
An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.
It would be great if the pattern was correctly positioned on file load.
Tested on Windows 10. Illustrator 23.0.6 64bit
See attached PNG for example.
pattern-test.svg used in the screenshot:
<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
<defs>
<pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
<rect width="10" height="10" fill="blue"/>
<circle cx="5" cy="5" r="5" fill="red" />
</pattern>
</defs>
<rect…4 votes -
Diagrams pasted from Excel (Office 365 version) to Adobe Illustrator on Mac cannot show correct font of numbers and characters
It seems that the original versions of Excel (such as Office 2013 and 2016) do not have this problem. However, diagrams pasted from Excel to clipboard is correct. So there may be some problem in transferring diagrams from latest Excel version.
1 vote -
Unknown error when re-linking image
When I re-link an image I get a message saying "An unknown error has occurred."
I am adding this to the growing list of problems since upgrading to 2019.3 votes -
Export for Screen Window not closing after export
Hello, I am currently running a windows 8 and Adobe Illustrator 23.0.6
I tried to export multiple files to Creative Cloud Storage through the export to screens menu.
I expected the export to screens menu to close automatically after exporting the images.
However this resulted in the export to screens menu remaining on the screen and preventing me from clicking off it. Currently the only way to get rid of this menu is to close down the whole program and restart it.
1 vote -
Text with small caps is not exported correctly to SVG
When setting the small caps variant to a piece of text, this information gets lost on SVG export.
How to reproduce (Winx64, 23.0.3):
- Create a new document
- Add some text, e.g. "Some Text"
- Activate the small caps property for the text
- Export the document to SVG via File -> Export -> Export As...In the resulting SVG document, the text does not appear as small caps but instead is capitalized, e.g. "SOME TEXT".
Expected behaviour: the text should appear with small caps with the help of the font-variant: small-caps; CSS attribute.
2 votes -
SVG properties settings reset with software update
We use custom settings in the SVG properties window when we save images as SVGs. When I install an illustrator update, it wipes out my custom settings and replaces them with the default settings.
1 voteThe team has started investigating this
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Adobe Illustrator crashes when trying to create or open file..
I decided to use Illustrator today and when i tried to make a new file, it would open and just stay grey and eventually it would stop responding and i would have to force quit it. I tried to open a file and edit it but the same thing happens. I am using Adobe Illustrator CC 2019.
2 votes -
DXF files on a Mac interpreted wrongly
I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.
Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display
5 votes -
Fix bug that does not allow to read and connect links to files or webpages when converting to PDF.
Please Fix bug that does not allow to read and connect links to files or webpages when converting to PDF. In previous version there was no problem with this.
1 vote -
png file blurry after exporting file
my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me
7 votes -
Illustrator taking forever to save
Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.
help!
4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
画板图层顺序调整后，重新命名画板名称，导出图片顺序错乱的问题
增加画板，调整画板顺序并重新命名，发现导出图片顺序不一致（图片命名错乱）
测试是在win10+AI cc20192 votes -
O Adobe Illustrator está Travando e Fechando sozinho
O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.
Por favor ajudar ai!
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Saving switches a layer back on
When saving in Illustrator 2019 a layer that was switched off becomes visible again. Only a minor problem I guess, but is part of a growing list of things that don't work in the latest version.
1 vote -
No Response when saving/printing files
Every time I attempt to save a file in Illustrator or Photoshop the system (Windows 10) hangs and shows 'no response'. It clears itself after a couple of minutes and then works normally. It will hang like this while I am printing as well. Our Level 1 tech has not been able to find the problem and it is becoming frustrating when attempting to work on a project. I have uninstalled and re-installed the programs twice as well as reinstalling the operating system to no effect. I have also tried rolling back to an earlier version which also has no…
1 vote -
BUG- Illustrator crashing at least once a day- usually when saving a normalized pdf
Use illustrator to apply art to Artios files- save file as normalized pdf, and it crashes almost every time it is saving. Have to restart. Recent files are not up to date, at least 5 day lag. Illustrator also very slow to open files.
1 vote -
Relink error
Illustrator 2019 gives an error, more often than not, when re-linking a graphic.
It has always been a buggy application, but this version is ridiculous – it is so unusable that I am looking around for alternatives1 vote -
Imported eps fonts are wrong
Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
OS - Windows 7 64bit
- I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
When the image is opened in Acrobat the font is actually Arial.
See the attached figure for the bug. The same image opened in actobat / illustrator.1 vote -
Bug in pasting of metafile data from clipboard
Illustrator misinterprets data from a image exported to the clipboard as metafile. It inverses color of certain parts of the image after paste.
This problem is occurring in Creative Cloud CC2018 and CC2019. It is a bug that has been present in many previous versions of the Adobe suite, at least since CS6.
Running Windows 10 pro 1903 (18362.239)
The effect of the bug is demonstrated in the attached Word file.1 vote
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