Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1151 results found
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Strange Distort Upon Export
Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879
Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!
System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.
1 vote -
excel
Trying to copy/paste a graph from Excel to Illustrator (or open a PDF from excel). Sometimes it pastes fine as vector shapes, but other times a complex graph paste as pixelated images(the lines still paste as vector lines though). For example instead of pasting a cluster of circles, it pastes a cluster of pixelated circle shapes with a mask....Why doesn't it just paste as vector circle shapes as usual? Is the graph too complex? What are my options?
1 vote -
updated eps files no longer preview
Running Mac OS 10.13.5, Illustrator CC 22.1
When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?
1 vote -
Can't export a PNG file ([now!] error)
Hello,
I am trying to export my illustration in PNG at 300 dpi, but every time it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.
Kindly help.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
Export fails for path item with pattern stroke
Using File -> Export -> Save for Web or File -> Export -> Export For Screens (at scale greater than 1x) will give an error: "Could not complete this operation. An unknown error has occurred". This error only occurs when this particular item is visible and involved in the area to be exported.
See attached file and screenshots including that of mentioned path item.1 vote -
Failure to Generate opaque color on shape layering
WinOS10
When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.
Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.
Please…
1 vote -
"Save as SVG" exports mojibake-parttern-ID when it contains CJK character
Illustrator CC 2018 (v22.1) on Windows 7
When I save the attached document as SVG in any setting, the stripe patterns had gone completely. I checked up the exported SVG file and noticed the pattern ID defines itself correctly, but actual tag id referenced by "xlink:href" attribute is a wrong mojibake-ID.
And I know this will not happen when use "Export for Screen". It export correctly, but not scriptable. I think it very strange...
1 vote -
missing id in exported svg
When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.1 voteThanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.
Greetings,
Dirk -
Changing size in export doesn't change size
When exporting files via Save As, if I change the size, it doesn't update the actual export size until I do something else, like toggle the clip to artboard on and off or change from optimize for Art to for type. This has been a persistent error across versions of Illustrator and MacOS for some time.
Once you hit tab to leave that portion of the export dialogue, it should update without any additional steps.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC 2018 for Mac Hangs up When Reading an EPS File
Illustrator CC 2018 for Mac hangs up when I attempt to read the attached EPS file. I have been using Illustrator to read this type of EPS file for years with no difficulties. I have to force-quit Illustrator to continue. I attach a sample file that hangs up Illustrator on my system. Just in case you need to know, my system has all updates installed.
1 vote -
Unable to create bitmaps in photoshop. They are corrupted and appear solid black in the preview window. The bitmaps print as solid black whe
Unable to create bitmaps in photoshop CC 2018. They are corrupted and appear solid black in the preview window. The bitmaps print as solid black when printed from a CC illustrator 2018 file. I always thought that bitmaps were compatible with illustrator.
1 vote -
When importing .psd files just saved they appear as colorful bitmap gibberish
Multiple time and duplicated by co-worker. I will create a .psd file, save then when placed, they appear in Illustrator as "Op Art", a colorful nonsensical bitmap. I have to entirely close out of the program to correct. These files are fine in previews, bridge and in Photoshop/ Also fine once Illustrator regains sobriety.
1 vote -
Illustrator 22.1 doesn't store version information in the metadata
In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.
1 vote -
When Exporting .ai to .png getting white lines in all designs.
Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?
1 vote -
SVG clipboard export adds an extra non-printable character in the end, breaking import.
When artwork is copied to the clipboard as SVG code,
a non-printable character is added in the end of the string.When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX
Mac OSX version 10.13.3
Illustrator version 22.11 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest Illustrator version 23.0.3 (WIN) & 23.0.4 (MAC).
Please let us know if you found any discrepancy around this issue.
With Best Regards,
Illustrator Team -
1 vote
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1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
resaving bug
When Illustrator was updated to CC2018, I began having a recurring (and very annoying) issue: whenever I try to resave an open file, Illustrator crashes. Sometimes it will also crash if I do too many other actions in a row, though I can't say for sure what triggers that (if it is something consistent). I'm running it on a 2017 iMac with High Sierra. I report this every time it happens.
1 vote -
Illustrator can't read it's own files properly
Looses bitmap figure embedded in .ai file, reports the bitmap is missing when opening. While other software opens the file just right. Including Adobe Acrobat, Gmail preview, apple finder preview and Affinity Designer.
I made a file using Adobe illustrator, this file contains two jpg images. When I save the file and open it using illustrator on two different computers, a dialoge appears complaining the jpgs are missing and offer to replace them.
Oddly other software packages read the same file just fine, INCLUDING the allegedly missing jpg images, and in good quality.I can provide the file if you…
1 vote -
Unembed flattened Link, needs warning that it will save over layered file.
You need to warn/remind users that the flattened link (that they chose to do when they first embedded their link), if they then save their "unembed" file back to the original link location of the original layered source file, they will be saving a flat version over the top.
1 vote
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