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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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696 results found

  1. Illustrator 26.2.1 LAGS on EVERYTHING. Unusable.

    System Version: macOS 11.6.5 (20G527)
    Illustrator 26.2.1
    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Quad-Core Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    Memory: 64 GB

    For no reason that I can tell, Illustrator has suddenly become totally unresponsive. I can't do ANYTHING. Even trying to resize the interface window results in a 30-second-long storm of flickering diagonal arrows cursor. No menu item can be selected without an unusably long lag.

    I have reset preferences, restarted Illustrator, restarted the machine altogether, switched wifi networks, the whole shooting match. I use Illustrator…

    1 vote

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    2 comments  ·  Performance  ·  Admin →
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  2. Constantly Crashing

    I am on a iMac & the program crashes quite often with no set reason except I am doing either using a new tool, saving or switching layers... It also has locked up several times & I don't think my files are that big...

    1 vote

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  3. Illustrator 27 (last version) crashes

    Illustrator crashes after some minutes of use without any apparent reason. I have run any possible thing to solve it. I am just drawing with my wacom tablet, the same I have done for the last 3 years. The files are usually partially recovered, but there is no error name or code displayed.

    1 vote

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  4. 2 finger move doesn’t work since updates to iPadOS and Logitech keyboard.

    Since I did an update to iPadOS and Logitech keyboard the 2 finger move doesn’t work. It works in photoshop and affinity designer.

    1 vote

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  5. v26.5 on Mac OSX is very slow, generally.

    v26.x is generally way slower than v25.4.8, but some features, like freeform gradient, are unusably slow. It takes couple of seconds to recalculate even a simple gradient with just 3-4 points. Same goes with applying wariable width stroke profile to multiple objects or a nested group. In 25.4.8 those tasks are instantaneous, in 26.5 they can even cause "spinning beach ball of doom" and take minutes to resolve.

    MacMini 2018, OSX Catalina

    1 vote

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  6. Performance is extremely slow when using show grids in outline preview

    macOS Big Sur 11.4, Illustrator 25.3.1

    When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.

    40 votes

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    It turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.

    Please help the team by providing your specs and answers to these questions:

    1. Does it work fine with grid as dots in Preivew / Outline mode?

    2. Does it differ from grid as lines in these modes?

    3. What is slow for you exactly? How severe?

    4. Is there a difference if you disable 'Grids In Back' option?

    5. What are you lines/subdivisions settings?

    And any other related feedback is appreciated. Let's track it down and get this really fixed.

  7. Slow performance / undesirable switch to CPU preview

    Operating system: macOS Catalina 10.15.7
    Illustrator: 26.5

    When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.

    After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)

    2 votes

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  8. Can't Save AS!!!!!

    When I try to SAVE or SAVE AS. Nothing happens. This is a random bug just pops up randomly.

    It won't let me save or even save as. When I click Save As the finder box doesnt open so I can't do anything.

    I'd have to force quit so that AI thinks it crashed then pray that I get my recovered document when I open it up again.

    FIX THIS PLEASE.

    MAS OC : Monteray 12.3.1

    Illustrator : 26.5?

    1 vote

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  9. two fingers touchpad navigation bug

    When I am using two fingers on touchpad to navigate through document, the movement is not fluid - it's like playing game on low FPS. When I am using spacebar + mouse to navigate - its fine.

    1 vote

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  10. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

    When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

    11 votes

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  11. Delay from keyboard causes unnecessary errors

    I've reported this in the past, and I'm shocked and frustrated that nothing has been done to resolve it: There is a delay between when a button is pressed on my keyboard and when Illustrator registers it. As someone who has used this application for over 20 years, I'm very fast. As a result, when pressing (for example) the OPTION key in order to do anything (like changing the direct selection tool to the Group Selection tool) it takes an additional half of a second for Illustrator to register the change. Considering the speed at which I work, this means…

    1 vote

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  12. Menu windows eventually are inoperable

    Usually once per day my file menu windows become inoperable, they are completely white. This has only started happening since the most recent update. The only way out of it is to shut down. It doesn't even let me save. I'm running Windows 11 and the version is 26.4.1.

    1 vote

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  13. M1 Apple McBook - Crashing

    I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

    75 votes

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    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

  14. placing (linking) JPGs in illustrator makes files incredibly slow to work with

    Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.

    3 votes

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  15. Illustrator Arabic text issue

    Mac Os Big sur Version 11.6

    Illustrator 26.0.2

    Steps done -​ Opened existing files in 2022 version and the text was showing different as it shows in 2021 version. this issue with all the Ai files.

    To show the issue, a screenshot is added below.

    6 votes

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    2 comments  ·  Performance  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    I try to do something in Illustrator and that pop-up comes up and I can't do anything to fix it. This is making it impossible to get work done as I'm just stuck in outline mode, if I hit command Y nothing happens but the pop-up.

    4 votes

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  17. Strange lag when opening files in Illustrator and Lightroom is running in the background

    When Lightroom is running in the background I am experiencing a lag when opening files in Illustrator. It takes about 40 seconds for the file to come up in Illustrator, even with smallest files.

    Had this issue for a long time now and with X versions of Illustrator in the past.

    • Keep lightroom running parallel to illustrator
    • Open File (double click or from the menu)
    • Blank file pops up and stays freezed for an amound of seconds
    • File opens completely

    • PC, Windows 10 pro 21H2, last X Versions of Illustrator

    More strange: When I send Lightroom to a systray icon…

    1 vote

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  18. The operation cannot complete because of an unknown error. [TAdd]

    The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.

    4 votes

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  19. zooming issue......looks like other people

    Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.

    Please fix.
    Screen goes grey.

    4 votes

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  20. Illustrator is incompatible with Windows 11 sleep mode

    My Windows 11 laptop (Samsung Galaxy Book Pro 360) heats up and excessively drains battery when Illustrator is open and the laptop has been put into sleep mode. My laptop heats up even more while been plugged in and in "sleep mode" with illustrator open. These issues has forced me to use the hibernation mode for example during commuting.

    1 vote

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