Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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線幅プロファイルが付加されたパスに対するブレンドを指定すると表示に時間がかかる。
Illustrator 26.3.1
OS macOS10.15.7(Intel)/Windows10問題の説明:
線幅プロファイルが指定されたパス同士をブレンドした場合、再描画に相当な負荷がかかります。アクティビティモニターで確認するとCPU負荷が90％を超え、その状態が数秒続きます。その間Illustrator上ではレインボーカーソルが回り続けます。
なお、ver.25.4.1ではこの様な表示パフォーマンスの問題はありませんでした。再現手順:
1.直線をペンツールで２つ作成し、それぞれに線幅プロファイルを指定する。
2.そのパスに対してブレンドを指定しステップ数255とする。
3.意図通りの表示となるが、描画完了までに数秒かかりレインボーカーソルで待たされる。実際の結果:
微調整の為にアンカーポイントを移動したり線の設定などを変更するたびに数秒待たされる。期待された結果:
プロファイルを付加したパス同士のブレンドに対するパスポイントの調整でも以前のバージョンのようにスムーズに編集できる。回避方法:
パフォーマンスの問題のようですから、再描画が完了するまで待つか以前のバージョン（2021）を利用するしか無いようです。※添付のベンチマーク用データではシンボルの編集終了から通常の編集画面に戻るまでに１分近くを要します。
6 votes -
Animated zoom not working in latest version 27.2 for Mac
Animated zoom is not working on Macbook Pro (Intel). I have checked the "Animated zoom" option under GPU in Performance. Restarted the app too.
I tried it on another Macbook Pro (M1) and it just doesn't work.
1 vote -
illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0
illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 once I set it to our teams color profile. Especially if I switch from AI to PS. Even after changing the profile in Bridge and synchronizing them.
136 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi ,
The bug will be fixed when PS is upgraded to the latest version 22.3.1 . Kindly update PS to 22.3.1 and Bridge to the latest version. If the issue still happens, kindly reset your Settings in both PS and Bridge.
Regards,
Aishwarya G Gadodia -
Illustrator Nonstop crashing
Illustrator crashes often throughout the day. Mac Studio M1 Ventura 13.2 128 GB Ram 4TB HD, Illustrator 27.X.
Happens often after pasting artwork from other files and then moving the pasted artwork.
This is happening on multiple Mac Studio's with designers working on different files.
Files are local on their desktops.
We reset preferences files, cache etc.
This is a really critical issue.
1 vote -
Illustrator is freezing
It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
Really need this to be resolved as I use illustrator everyday for work and can't save any of…2 votes -
Illustrator 26.2.1 LAGS on EVERYTHING. Unusable.
System Version: macOS 11.6.5 (20G527)
Illustrator 26.2.1
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
Memory: 64 GBFor no reason that I can tell, Illustrator has suddenly become totally unresponsive. I can't do ANYTHING. Even trying to resize the interface window results in a 30-second-long storm of flickering diagonal arrows cursor. No menu item can be selected without an unusably long lag.
I have reset preferences, restarted Illustrator, restarted the machine altogether, switched wifi networks, the whole shooting match. I use Illustrator…
1 vote -
Constantly Crashing
I am on a iMac & the program crashes quite often with no set reason except I am doing either using a new tool, saving or switching layers... It also has locked up several times & I don't think my files are that big...
1 vote -
Illustrator 27 (last version) crashes
Illustrator crashes after some minutes of use without any apparent reason. I have run any possible thing to solve it. I am just drawing with my wacom tablet, the same I have done for the last 3 years. The files are usually partially recovered, but there is no error name or code displayed.
1 vote -
2 finger move doesn’t work since updates to iPadOS and Logitech keyboard.
Since I did an update to iPadOS and Logitech keyboard the 2 finger move doesn’t work. It works in photoshop and affinity designer.
1 vote -
v26.5 on Mac OSX is very slow, generally.
v26.x is generally way slower than v25.4.8, but some features, like freeform gradient, are unusably slow. It takes couple of seconds to recalculate even a simple gradient with just 3-4 points. Same goes with applying wariable width stroke profile to multiple objects or a nested group. In 25.4.8 those tasks are instantaneous, in 26.5 they can even cause "spinning beach ball of doom" and take minutes to resolve.
MacMini 2018, OSX Catalina
1 vote -
Performance is extremely slow when using show grids in outline preview
macOS Big Sur 11.4, Illustrator 25.3.1
When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.
40 votesIt turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.
Please help the team by providing your specs and answers to these questions:
1. Does it work fine with grid as dots in Preivew / Outline mode?
2. Does it differ from grid as lines in these modes?
3. What is slow for you exactly? How severe?
4. Is there a difference if you disable 'Grids In Back' option?
5. What are you lines/subdivisions settings?
And any other related feedback is appreciated. Let's track it down and get this really fixed.
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Slow performance / undesirable switch to CPU preview
Operating system: macOS Catalina 10.15.7
Illustrator: 26.5When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.
After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)
2 votes -
Can't Save AS!!!!!
When I try to SAVE or SAVE AS. Nothing happens. This is a random bug just pops up randomly.
It won't let me save or even save as. When I click Save As the finder box doesnt open so I can't do anything.
I'd have to force quit so that AI thinks it crashed then pray that I get my recovered document when I open it up again.
FIX THIS PLEASE.
MAS OC : Monteray 12.3.1
Illustrator : 26.5?
1 votePerhaps it’s the same issue as this one, which is fixed:
https://illustrator.uservoice.com/forums/601447/suggestions/44917468
or this one, which is a known bug and is going to be fixed:
https://illustrator.uservoice.com/forums/601447/suggestions/45656506
If it’s still a problem for you, please comment back.
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two fingers touchpad navigation bug
When I am using two fingers on touchpad to navigate through document, the movement is not fluid - it's like playing game on low FPS. When I am using spacebar + mouse to navigate - its fine.
1 vote -
Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive
When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.
11 votes -
Delay from keyboard causes unnecessary errors
I've reported this in the past, and I'm shocked and frustrated that nothing has been done to resolve it: There is a delay between when a button is pressed on my keyboard and when Illustrator registers it. As someone who has used this application for over 20 years, I'm very fast. As a result, when pressing (for example) the OPTION key in order to do anything (like changing the direct selection tool to the Group Selection tool) it takes an additional half of a second for Illustrator to register the change. Considering the speed at which I work, this means…
1 vote -
Illustrator Arabic text issue
Mac Os Big sur Version 11.6
Illustrator 26.0.2
Steps done - Opened existing files in 2022 version and the text was showing different as it shows in 2021 version. this issue with all the Ai files.
To show the issue, a screenshot is added below.
7 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Menu windows eventually are inoperable
Usually once per day my file menu windows become inoperable, they are completely white. This has only started happening since the most recent update. The only way out of it is to shut down. It doesn't even let me save. I'm running Windows 11 and the version is 26.4.1.
1 vote -
M1 Apple McBook - Crashing
I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!
75 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1
This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update
1). Backup your preferences and launch Illustrator with fresh preferences
2). Quit and re-launch Illustrator once again
3). Use Illustrator in your workflowIf you see AI crash and entire system is not freezing then please create a new issue.
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placing (linking) JPGs in illustrator makes files incredibly slow to work with
Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.
3 votes
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