Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
693 results found
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GPU performance enabled, but Illustrator is still using CPU at 100%?
Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying…
1 vote -
freeze on save
I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.
I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2
2 votes -
PC performance issues when using the Shape Builder tool on dxf files (or vector format).
When using the shape builder tool against a dxf file (or vector format), the CPU usage is not high and not working.
When using Simplify on a dxf file (or vector format) to reduce the number of paths, the CPU usage increases to approximately 100%, confirming that the CPU is working correctly.
This behavior makes sense since the calculations are done by the CPU since it is a vector format.However, when using the shape builder tool, the CPU and GPU functions are not used.
I was checking the resource monitor and the CPU and GPU usage was about 3%~5%.1 vote -
PLEASE FIX THE BUG THAT KEEPS FREEZING AND CRASHING THE APP WITHOUT SAVING
I have an HP Pavilion using the latest version of Adobe illustrator and ever since the update it has been constantly crashing without saving and when it finally works, certain items have disappeared but by time I am halfway done fixing it and crashes again losing all progress.
1 vote -
1 vote
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Zooming on macOS 13.2.1 (22D68) and Illustrator 27.3.1 (and previous version) is h-e-l-l
When zooming in with my Apple Trackpad (external but also with the build in one) zoom is not smooth and lags. MacBook Pro M1 Max. My colleague didn't experience this while being on the latest Illustrator version, until they updated to the latest macOS version (from 12 to 13, Intel MacBook Pro). So my assumption there is a compatibility issue over there with macOS. The experience while zooming with GPU is normally smooth, but now it is worse then zooming in CPU mode. Changing, rebooting and reinstalling didn't work.
1 vote -
Illustrator after 5 mins starts loading continuously
Once opening my cloud file after 5 mins the cursor starts loading & doesn't stop. Making it impossible to save. The only way to stop the issue is to force quit on Mac & reopen, then it'll repeat after 5 mins again
1 vote -
線幅プロファイルが付加されたパスに対するブレンドを指定すると表示に時間がかかる。
Illustrator 26.3.1
OS macOS10.15.7(Intel)/Windows10問題の説明:
線幅プロファイルが指定されたパス同士をブレンドした場合、再描画に相当な負荷がかかります。アクティビティモニターで確認するとCPU負荷が90％を超え、その状態が数秒続きます。その間Illustrator上ではレインボーカーソルが回り続けます。
なお、ver.25.4.1ではこの様な表示パフォーマンスの問題はありませんでした。再現手順:
1.直線をペンツールで２つ作成し、それぞれに線幅プロファイルを指定する。
2.そのパスに対してブレンドを指定しステップ数255とする。
3.意図通りの表示となるが、描画完了までに数秒かかりレインボーカーソルで待たされる。実際の結果:
微調整の為にアンカーポイントを移動したり線の設定などを変更するたびに数秒待たされる。期待された結果:
プロファイルを付加したパス同士のブレンドに対するパスポイントの調整でも以前のバージョンのようにスムーズに編集できる。回避方法:
パフォーマンスの問題のようですから、再描画が完了するまで待つか以前のバージョン（2021）を利用するしか無いようです。※添付のベンチマーク用データではシンボルの編集終了から通常の編集画面に戻るまでに１分近くを要します。
6 votes -
Animated zoom not working in latest version 27.2 for Mac
Animated zoom is not working on Macbook Pro (Intel). I have checked the "Animated zoom" option under GPU in Performance. Restarted the app too.
I tried it on another Macbook Pro (M1) and it just doesn't work.
1 vote -
illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0
illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 once I set it to our teams color profile. Especially if I switch from AI to PS. Even after changing the profile in Bridge and synchronizing them.
137 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi ,
The bug will be fixed when PS is upgraded to the latest version 22.3.1 . Kindly update PS to 22.3.1 and Bridge to the latest version. If the issue still happens, kindly reset your Settings in both PS and Bridge.
Regards,
Aishwarya G Gadodia -
Illustrator Nonstop crashing
Illustrator crashes often throughout the day. Mac Studio M1 Ventura 13.2 128 GB Ram 4TB HD, Illustrator 27.X.
Happens often after pasting artwork from other files and then moving the pasted artwork.
This is happening on multiple Mac Studio's with designers working on different files.
Files are local on their desktops.
We reset preferences files, cache etc.
This is a really critical issue.
1 vote -
Illustrator is freezing
It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
Really need this to be resolved as I use illustrator everyday for work and can't save any of…2 votes -
Illustrator 26.2.1 LAGS on EVERYTHING. Unusable.
System Version: macOS 11.6.5 (20G527)
Illustrator 26.2.1
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
Memory: 64 GBFor no reason that I can tell, Illustrator has suddenly become totally unresponsive. I can't do ANYTHING. Even trying to resize the interface window results in a 30-second-long storm of flickering diagonal arrows cursor. No menu item can be selected without an unusably long lag.
I have reset preferences, restarted Illustrator, restarted the machine altogether, switched wifi networks, the whole shooting match. I use Illustrator…
1 vote -
Constantly Crashing
I am on a iMac & the program crashes quite often with no set reason except I am doing either using a new tool, saving or switching layers... It also has locked up several times & I don't think my files are that big...
1 vote -
Illustrator 27 (last version) crashes
Illustrator crashes after some minutes of use without any apparent reason. I have run any possible thing to solve it. I am just drawing with my wacom tablet, the same I have done for the last 3 years. The files are usually partially recovered, but there is no error name or code displayed.
1 vote -
v26.5 on Mac OSX is very slow, generally.
v26.x is generally way slower than v25.4.8, but some features, like freeform gradient, are unusably slow. It takes couple of seconds to recalculate even a simple gradient with just 3-4 points. Same goes with applying wariable width stroke profile to multiple objects or a nested group. In 25.4.8 those tasks are instantaneous, in 26.5 they can even cause "spinning beach ball of doom" and take minutes to resolve.
MacMini 2018, OSX Catalina
1 vote -
Performance is extremely slow when using show grids in outline preview
macOS Big Sur 11.4, Illustrator 25.3.1
When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.
40 votesIt turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.
Please help the team by providing your specs and answers to these questions:
1. Does it work fine with grid as dots in Preivew / Outline mode?
2. Does it differ from grid as lines in these modes?
3. What is slow for you exactly? How severe?
4. Is there a difference if you disable 'Grids In Back' option?
5. What are you lines/subdivisions settings?
And any other related feedback is appreciated. Let's track it down and get this really fixed.
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Slow performance / undesirable switch to CPU preview
Operating system: macOS Catalina 10.15.7
Illustrator: 26.5When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.
After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)
2 votes -
Can't Save AS!!!!!
When I try to SAVE or SAVE AS. Nothing happens. This is a random bug just pops up randomly.
It won't let me save or even save as. When I click Save As the finder box doesnt open so I can't do anything.
I'd have to force quit so that AI thinks it crashed then pray that I get my recovered document when I open it up again.
FIX THIS PLEASE.
MAS OC : Monteray 12.3.1
Illustrator : 26.5?
1 votePerhaps it’s the same issue as this one, which is fixed:
https://illustrator.uservoice.com/forums/601447/suggestions/44917468
or this one, which is a known bug and is going to be fixed:
https://illustrator.uservoice.com/forums/601447/suggestions/45656506
If it’s still a problem for you, please comment back.
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two fingers touchpad navigation bug
When I am using two fingers on touchpad to navigate through document, the movement is not fluid - it's like playing game on low FPS. When I am using spacebar + mouse to navigate - its fine.
1 vote
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