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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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696 results found

  1. Unknown error when placing PDF in illustrator

    An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.

    3 votes

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    4 comments  ·  Performance  ·  Admin →
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  2. Move locked and hidden artwork with artboard is checked but illustrator still won't move locked or hidden artwork!!

    This is a bug. I have "Move locked and hidden artwork with artboard" checked but it's still warning me that it won't move the locked items and it's not moving them!

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  3. Freezing when copying object

    Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.

    Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  4. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing…

    2 votes

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  5. Arrow keys just stop working in Illustrator 2023 Mac

    Since the last update to 27.7 on my Mac (Monterey 12.6.7), the arrow keys just stop working, andI have to quit and relaunch Illustrator to get them to work again.

    1 vote

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    4 comments  ·  Performance  ·  Admin →
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  6. Hitting Alt Makes Cursor Look/Feel Laggy and Slow

    This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.

    All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in…

    2 votes

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  7. Illustrator Not responding

    Hi I'd like to report a bug that's been happening with my illustrator files, they've become very lagged and after ever move I make, its been coming up with Illustrator not responding and making it incapable to use, I've tried multiple ways to fix it but nothings happening, its a new laptop I've got tons of disk space and I've tried reinstalling and restarting but nothing is working I need to complete a school assignment by next week and I'm incapable of doing it because of this bug.

    1 vote

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  8. Heavy lag in Illustrator using Apple M2

    I just installed Illustrator 28 on my brand new MacBook Pro M2 (16GB RAM, 512GB Storage), a pretty well specced machine. Mac OS Sonoma 14.0.

    I'm experiencing heavy lags in multiple forms: When typing text, when moving paths or objects.
    This happens when "View using GPU" is enabled. Without it the lag is gone, but other graphical bugs seem to occur, so this is not an option for too long.
    I uninstalled AI and reinstalled it freshly, not keeping my settings to rule out this as a possible cause. Issue is still there.

    I need a fix as soon as…

    1 vote

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  9. OSX Sonoma 14.1.2 closes Illustrator 28

    I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

    16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

    I keep getting the following error from the OS:

    "Updated required for "illustrator"
    This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

    FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So…

    1 vote

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  10. Adobe Illustrator Web Content is running at 100%

    When document is open in AI (version 27.5 and few versions before this) "Adobe Illustrator Web Content" process is running, taking 100% of CPU and lots of RAM.

    Need to kill it every time I run AI.

    Happens with macOS 10.15.7.

    3 votes

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  11. Crashing on First Action in New Artboard

    Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:


    System Components:

    Operating System Windows v.10.0.22621.1

    No conflicts to report.
    

    Video Intel(R) UHD Graphics v.27.20.100.9664

    No conflicts to report.
    

    Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

    No conflicts to report.
    

    Audio Intel(R) Display Audio v.10.27.0.10

    No conflicts to report.
    

    Audio NVIDIA High Definition Audio v.1.3.40.14

    No conflicts to report.
    

    Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Network Killer E3000 2.5

    1 vote

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  12. GPU performance not detected (unavailable)

    AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
    Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
    Number of Displays: 1
    Number of Drivers: 2
    Vendor: ATI Technologies Inc.
    Renderer: AMD Radeon(TM) Graphics
    DXVersion: Unknown
    Active Display Name: \.\DISPLAY1
    PrimaryDisplayAdapterIndex: 0
    Display Adapter[0] VendorID: 1002
    Display Adapter[0] DeviceID: 1638
    Display Adapter[0] SubSysId: 16c21043
    Display Adapter[0] Revision: 196
    Display Adapter[0] DedicatedVideoMemory: 496
    Display Adapter[0] DedicatedSystemMemory: 0
    Display Adapter[0] SharedSystemMemory: 7887
    Display Adapter[0] Attached Monitors: \.\DISPLAY1
    Display…

    2 votes

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  13. Adobe Express QR Code Keeps Crashing Illustrator

    I was working on a poster and needed a QR Code. I built a code in Adobe Express, saved it as SVG file, and opened it, along with my poster, in Illustrator. Every time I tried to copy the QR Code to paste it on my poster, Illustrator crashed. I tried re-doing the code, saving it as different file types, etc. When I recreated the QR Code in a different program, it worked perfectly.

    1 vote

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  14. Big ugly black square in the middle of my picture.

    Every time I open a PDF version of my image, Illustrator adds a big ugly black square right in the middle of my picture, and there doesn't appear to be a quick way to remove it.

    1 vote

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  15. Huion Tablet and Windows Ink

    I have the last version of Windows 11. Only on illustrator. I have a Huion tablet and the pen only has pressure when windows ink is activated. But as soon as windows ink is activated, it becomes almost impossible to click and drag any object with the pen, enter a group or chose a new tool (but no problem with the trackpad). So i have to chose between being able to work efficiently but drawing without pressure OR drawing with pressure but having debilitating lagging.

    Is there a way to keep the pressure activated without activating windows ink ?

    1 vote

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  16. Illustrator 27.6.1 randomly freezing...

    This is happenng to a few of the machines in my office. AI will randomly stop responding. The window will grey out and the only way to resolve is to force quit (I've given it an hour once to see if it resolved itself, but no).

    AI 27.6.1
    Windows 11
    Nvidia RTX A2000 12gb GPU
    i7-12700 CPU
    64G memory

    2 votes

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  17. Illustrator is crashing all day long, for no reason

    Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes,…

    2 votes

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  18. colourproof is not available

    Colourproof is not available (OS 10.15.7 / AI 27.4.1) as preview mode in RGB or CMYK – doesn´t matter. tested various documents.

    1 vote

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  19. GPU Preview Disables GPU Preview & Crashes erase Embedded Files

    Running Illustrator 27.8.1 on macOS Ventura 13.5.1

    MacBook Pro 16" 2022
    M2 Max
    32 GB

    Every now and then Illustrator switches to CPU Preview and disables GPU Preview. This can be fixed (most of the time) by saving, closing the file, and re-opening it.

    Somewhat related, Illustrator crashes daily, and when opening the recovered file, all embedded images are either invisible, black, or turn into noise. When looking at the "Links" panel, those files show up as 0 bytes in size.

    Weirdly enough, general performance is fine.

    1 vote

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  20. Multiple plugin issues reported in Illustrator 2023

    Hi,

    When we open our recently updated Illustrator 2023, it reports a series of plugin issues, see attached. Please fix it.

    Thanks,
    Lior
    Hebrew University of Jerusalem

    1 vote

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