Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
693 results found
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Keeps on shutting down, and crashing
New iPad and opening my art on illustrator and it crashes after a minute.
1 vote -
Take long time when create new file / open file / save file on local
I'm using macbook m2, I just downloaded Ps and Ai from Adobe Creative Cloud. Ps is normal but Ai always loading (about 3mins) when I create new file, open file and save file. Please help me fix it.
1 vote -
Wacom is crashing Illustrator 2023
It crashes within in minutes. It will crash while selecting a tool, moving the screen, or trying to use a tool--any function using a Wacom. There is rarely a crash report and often it's not even open long enough for the 2 minute autosave to kick in. I'm on a pc with Windows 10 and 27.2 cc.
16 votes -
Fermeture intempestive
L’application ne cesse de se fermer intempestivement
1 vote -
A general un-usability
I use a Mac desktop. Illustrator 28.1. There is a lot going wrong for me when using Illustrator lately. Overall it crashes itself like crazy as well as makes other apps on my computer not work when running it. It won't open sometimes, won't respond when in illustrator. Won't let me access the tool panel, so I have to force quit and re-open my not saved file. There are artifacts that will randomly show up in my art board. It's acting as if Illustrator is taking up way more memory than usual. I have been just having to force quit…
1 vote -
Illustrator freezing, crashing and lagging. Every time I use it!
I've been having this problem for at least a month or so, but recently it has gotten way worse! Every time I use Illustrator, no matter the file type/size/specs, it would freeze randomly. I cant press anything, I can't save. The only way out is the force quit. This was my "manageable" problem since the files usually were recovered. However, note it is getting way worse. It is freezing multiple times a session and even crashing now. It says it cannot save due to errors or just full on crashes mid save. I am also now even having launch problems!
…
1 vote -
Application Memory Spiking
MacBook Pro, Apple M2 Pro, 16GB, macOS Sonoma 14.2.1 (23C71)
Illustrator V 28.3Product is crashing and RAM usage is sky-rocketing to 300GB+, have to wait for the system to recover before making further actions in program.
Periodically occurs when 3D objects are populating the artboard but unclear whether this is linked or not.1 vote -
Illustrator 27.9 not functioning even with the most simple tasks 2023
I get a spinning wheel on the simple task of tipping and trying to move a 4-letter word. The word doesn't follow my cursor. I outlined the word, and I can't move it or duplicate without getting the spinning wheel. I created a simple rectangle and I get the same. Change color, resize, duplicate with keyboard, the same. I closed all other apps, the same. Can't work with the app, it's useless. Please help.
1 vote -
Lag on cursor and selections "sticking" to the cursor
There is a lag on all selections in Illustrator 28.2. When I select any item I literally have to wait 2-3 seconds before I can move my cursor, else the selection "sticks" to my cursor and moves with it until I click again to drop it and then I have to ⌘Z to send the selection back to it's intended location so I can make the changes I need to make. SUPER FRUSTRATING.
I have a new Macbook Pro with loads of RAM and never had this issue until the latest Illustrator update.
Thank goodness I have Affinity Designer installed,…
1 vote -
Illustrator Freeze completely and I have to restart the app
Illustrator Freeze completely and I have to restart the app. It has happened 3 times only this week already. In the dock the app doesnt say its unresponsive. I am not able to move any of my objects and cant click on anything cause all panels disappeared. I only saw my artboard with graphics but couldnt do anything.
1 vote -
Illustrator 23 and 24 Lags and Crashes
My entire department has been having issues with Illustrator recently. Will work fine for an hour or two, but then slows to a crawl, takes ages to save, and eventually crashes.
We have issues opening files as well.
we have:
uninstalled, reinstalled
reset our preferences
Updated drivers
and
tried ctrl + alt +shft open to save a safe version.nothing has worked. we can't even go back to previous versions because now we get the same issue with them.
Working on: Lenovo Thinkpad with Win10, Intel i9 processor, NVIDIA Quadro RTX4k and 64GB RAM
ADB-32786460-L2Z6
CRM:064140000061081 vote -
Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。
macOS 14.1.1 MacBook Pro 2019 eGPU使用
28.0 発生
27.9 発生しない問題の発生
ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。問題の再現性
「外部GPUを優先」時に発生、チェックを外すと起きない。アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?
1 vote -
GPU Compatibility Issue
GPU is not compatible with Illustrator version 28.0
Following is the report showing no conflict:
System Components:
Operating System Windows v.10.0.22631.1
No conflicts to report.Video AMD Radeon RX 6800M v.31.0.22023.1014
No conflicts to report.Video AMD Radeon(TM) Graphics v.30.0.15020.1001
No conflicts to report.Audio AMD High Definition Audio Device v.10.0.1.30
No conflicts to report.Audio AMD Streaming Audio Device v.1.0.0.9
No conflicts to report.Audio ASUS Utility v.3.0.4.0
No conflicts to report.Audio Realtek(R) Audio v.6.0.9394.1
No conflicts to report.Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1
No conflicts to report.Network MediaTek Wi-Fi 6 MT7921 Wireless LAN
…1 vote -
100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?
This is marked ad fixed in older bug reports, but it is still an issue in 2023.
When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:Edit>Preferences>Display Print Size at 100% Zoom is checked
Result: ≈7.5"x11"Edit>Preferences>Display Print Size at 100% Zoom is not checked
Result: ≈5.25"x8"Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.
So currently, the only way for me to actually see the…
2 votes -
Unknown error when placing PDF in illustrator
An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.
3 votes -
Move locked and hidden artwork with artboard is checked but illustrator still won't move locked or hidden artwork!!
This is a bug. I have "Move locked and hidden artwork with artboard" checked but it's still warning me that it won't move the locked items and it's not moving them!
1 vote -
Freezing when copying object
Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.
Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.
1 vote -
Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool
When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.
Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.
This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.
Uninstalling and re-installing…
2 votesThe fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.
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Arrow keys just stop working in Illustrator 2023 Mac
Since the last update to 27.7 on my Mac (Monterey 12.6.7), the arrow keys just stop working, andI have to quit and relaunch Illustrator to get them to work again.
1 vote -
Hitting Alt Makes Cursor Look/Feel Laggy and Slow
This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.
All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in…
2 votes
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