Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
346 results found
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File Not Rendering From Cold Start
Opening an illustrator file while Illustrator is closed will load Illustrator as normal but won't render the file once its loaded. The file is open but refuses to show with only the Recent files/New file screen showing, but with all the UI for a working file.
Only way to gain access is to force quit Illustrator and load it without opening a file.
1 vote -
Layer Hierarchy Glitch
I've stumbled onto a glitch which breaks my layer heirarchy when copying and pasting. I've outlined it in greater detail in the following thread. I've also attached the file where this occurs.
I've been able to reproduce these results when copying a layer which contains sub-layers with clipping masks. This problem persists even after the mask is removed, suggesting the layers remained glitched in some way after the fact. This is important because it means the glitch can potentially spread through your file as you work with no way of tracking it.
https://forums.adobe.com/message/10888142#10888142
Windows 10
Adobe Illustrator
23.0.11 vote -
Illustrator does not remember general unit settings
Illustrator cc 2018 does not remember that i choose 'mm' for my general measurements and points for lines & type.
Please fix that urgently, it’s soul destroying stuff, I really require it to work correctly as I operate your software with one hand & i need to jump things in & out of place & require the software to remember my settings!1 vote -
Phantom Artboard keeps appearing
After I have created multiple artboards, and click to rearrange them, I keep getting this phantom artboard that shows up. It doesn't seem to be an actual artboard - I cannot select it with the artboard selection tool, and it doesn't show up on the artboard list, but it's there, being annoying visually, and since I can't select it, I can't figure out how to make it go away. I've tried to close and reopen the file, as well as the program. The only thing that has made it go away is to recreate the artboards in a new file…
1 vote -
Grey blocks trailing
Using Mac OS Mojave
Version 10.14.1When I move an object within the art board, the area following it gets grayed out. If I zoom in our out, the greyed out area disappears. It's been happening ever since the 2019 update. I've attached a video screen shot.
1 vote -
Object mirrored and reflected in the background, macOS Mojave 10.14.1
I select an object that is in a group. It is then put in isolation mode. Then when I zoom in and out the full grouped object is behind it and reflected.
1 vote -
new document dialog closes if you're a power user (fast)
Once in illustrator if I want to make a new document I press command+n it brings up a new document dialog box. If you press enter while the dialog box is loading it closes. You have to then press command+n and wait for it to load and then pressing enter is successful in creating a new document. Please fix this because it's wasting people's time. Just found legacy mode so I guess that will do.
1 vote -
new document jumps to last page instead of first page
Occasionally when I create a new document in Illustrator CC, it jumps to the last page. Then once that document is closed and opened, it does it again.
Am I missing something? Never use to do this.
Thanks!
1 voteWe open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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New Project Screen Overflows Window
When I create a new document in Illustrator (either by clicking "Create New" or by using Ctrl-N), the New Project screen overflows the window so that the document setup bar is cut off. When the window is smaller, the leftmost edge of the bar is visible; when the window is fullscreen, none of the bar is visible. (See attached screenshots.)
This has been going on for several weeks. I have tried restarting Illustrator and restarting my whole computer, but neither helps.
I am running Illustrator 22.6 on a Windows 10 laptop.
1 vote -
Links showing up when image is placed but not when file is opened
- macOS Sierra 10.12.6 and Illustrator 23.0.1 (and previously 23.0.0).
I've opened a client supplied illustrator pdf and it shows that all the links are missing. When I place that same file into a new artboard (instead of using file>open) it has all the links embedded and high resolution. I have restarted and updated illustrator with no change.
1 vote -
Photoshop 'Vector Smart Object' is not opening in AI
Photoshop 'Vector Smart Object' is not opening in Latest AI
1 vote -
change the art board crash
When turning off the eye icon in the layers panel
and try to change art board size its crash1 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please update to latest AI CC version 23.0.1.
With Best Regards,
Raghuveer Singh -
Open archives
Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator
1 vote -
Asset Export Undo Deletion
If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.
1 vote -
When drag-copying an artboard, the original artboard remains selected.
When drag-copying an artboard, the new artboard should get selected and the original artboard become deselected.
v 22.11 vote -
Guides preventing "Delete Empty Artboard"
- Mac OS 10.12.6
- Delete art from artboards try to delete empty artboard
- Expect empty artboards to be deleted
- Nothing
If I delete guides that cross those empty artboards, artbaords can be deleted.
1 voteSeems to be fixed in the latest versions
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Place Jumbling Points on Artwork
MacOS High Sierra 10.13.6 Illustrator 22.1
I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.
Regular place.
Jumbled partial logo.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC 2018 (Mac)
I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
Any ideas on what is going on? I really need to fix this before next Friday. Thanks.1 vote -
artboard size problem
Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.
1 vote -
Not able to resize or draw.
I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.
I have attached the video.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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