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High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:

Paths will appear jagged and generally do not display correctly.

Altering the zoom level affects these artefacts.

Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.

Additional Note: Works correctly in CMYK document.

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Kris Janssen shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    Same old Adobe excuse, "It's Apple's fault..."

    Been hearin' that one for two decades.

    Through OS 9, to OX 10, to 64-bit, to GPU this or that....just write better code.

    IT is NOT something about Touchbar, ...and you should have had High Siera Developer Beta for months....

    And yet you officially release a product that does. not. work.

    Shame on you.

  • Tom commented  ·   ·  Report

    This has been an issue ever since the GPU rendering boost was first introduced.

  • Colin Brady commented  ·   ·  Report

    Would love to get this fixed. It's been rough without the GPU performance boost. Thanks.

  • Josh Mar commented  ·   ·  Report

    This is the same on my windows 10 machine with Kaby Lake CPU with intel graphics

  • Carlo commented  ·   ·  Report

    Still no update for High Sierra. It seems the time has come to unsubscribe the Creative Cloud. Adobe promised fast updates – but nothing happens.

  • Anonymous commented  ·   ·  Report

    As you can see, what it should look like, and what it actually looks like. Turning on GPU Performance gives this sort of an issue, and turning it off affects the speed and productivity a lot. Scrolling and zooming becomes very slow.

  • AdminAshutosh Chaturvedi (Admin, Adobe Illustrator) commented  ·   ·  Report

    We have figured out the root cause and have been able to reproduce it. 2017 model of Touchbar MACBook has the same Intel Iris driver that is causing issues on High Sierra. The fix is in the driver and we are working with Apple to get this resolved.

  • Tobi commented  ·   ·  Report

    My elements are glitching out when I zoom in & out of my workspace. Running macOS High Sierra 10.13

  • Abe V commented  ·   ·  Report

    Components:
    dvametadata 11.0.0.0
    AdobeSFL 1.1.0.36043 79.261765
    AdobeXMPScript 79.159768 79.159768
    VersionCueUI 4.0.0.0
    VersionCueSDK 4.0.0.0
    ICUUnicode 3.61 "gtlib_9.1" "." "22147"
    ICUConverter 3.61 "gtlib_9.1" "." "22147"
    AdobeCrashReporter 7.3.2
    boost_system 11.0.0.0
    AdobeACE 2.20.02.37131 79.577118
    dvanet 11.0.0.0
    AdobeSplashKit 1.0
    AdobeOwl 5.2.9
    dvatemporalxmp 11.0.0.0
    dvaunittesting 11.0.0.0
    AdobeAXE8SharedExpat 3.8.0.36783 79.575450
    AIDE 1.5.0.36540 79.574279
    dvametadataUI 11.0.0.0
    AdobeARE 1.5.02.37131 79.577118
    AdobePDFPort 2.1.0.37131 79.577118
    UpdaterNotifications 10.0.0.1 "10.0.0.1"
    AdobeExtendScript 4.5.6.1 80.1
    VersionCue 4.0.0.0
    AdobeSangam 5.65.0.36985 79.264069
    ICUInternationalization 3.61 "gtlib_9.1" "." "22147"
    boost_filesystem 11.0.0.0
    dvaworkspace 11.0.0.0
    AdobeSVGExport 6.0 1.0
    Alcid 1.0
    ExperimentationSDK 21.0.0.326
    AdobeBIB 1.2.03.37131 79.577118
    AdobeXMPFiles 79.159768 79.159768
    AdobeLinguistic 22175
    filterport 21.0.0.326
    PlugPlugOwl 7.0.0.95
    AdobeAGM 4.30.60.1 79.577118
    adobe_caps 10.0.0.6 1.584361
    dvaadameve 11.0.0.0
    dvaeve 11.0.0.0
    AdobeSVGRE 6.0 1.0
    AdobePDFL 15.0.0.36975 79.195992
    dvaai 11.0.0.0
    dvacore 11.0.0.0
    aiport 21.0.0.326
    AdobePIP 7.4.1.60.45263
    AdobePDFSettings 1.4
    AdobeAXEDOMCore 3.8.0.36783 79.575450
    AdobeAFL 2.0
    boost_signals 11.0.0.0
    exo 11.0.0.0
    AdobeXMPCore 79.159768 79.159768
    AdobeJP2K 1.2.2.36529 79.262945
    LogSession 7.4.1.60.45263
    AdobePSL 15.1.0.36906 79.1083762_15.1083660
    PlugPlugExternalObject 7.0.0.95
    AdobeScCore 4.5.6.1 80.1
    AIPSL 21.0.0.326
    WRServices 12.2.0
    AdobeAXSLE 3.8.0.36783 79.575450
    amtlib 10.0.0.47
    AdobeBIBUtils 1.1.01 79.577118
    boost_threads 11.0.0.0
    boost_serialization 11.0.0.0
    SPBasic 21.0.0.326
    AdobeCoolType 5.15.00.37131 79.577118
    boost_regex 11.0.0.0
    dvamediatypes 11.0.0.0
    boost_date_time 11.0.0.0
    AdobeSangamML 5.65.0.36985 79.264069
    AdobeMPS 5.8.1.37039 79.576713
    dvaui 11.0.0.0
    ahclient 2.2.0.1
    dvascriptui 7.0.6.0
    MacMemory 21.0.0.326
    ICUData 3.61 "gtlib_9.1" "." "22147"
    aifm 21.0.0.326
    ATE

    OS: OS X
    Version: 10.13
    System Architecture: x64
    Built-In Memory: 8191 MB

    Login Name: abhyudayvyas (501)
    Group: staff (20)
    Process ID: 1150

    Application Folder:
    /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/
    Primary Scratch Folder:
    /Users/abhyudayvyas/Library/Caches/
    Secondary Scratch Folder:

    GPU Info:
    Illustrator Version: 21.1.0
    OpenGL Version: 4.1 INTEL-10.28.26
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Plus Graphics 640
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Plus Graphics 640
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1

  • Anonymous commented  ·   ·  Report

    I'm having the same issue since I upgraded to High Sierra. The rendering is really poor quality.

  • Nicole Brown commented  ·   ·  Report

    I recently purchased the new 2017 MacBook Pro (with touch bar). One of the first things I did was download all of the CC apps that I use on a daily basis.

    Anytime I work in Illustrator with GPU Performance turned on, Illustrator has a huge lag and takes forever when I do basic tasks (zooming in/out, using any of the tools, etc.). Turning off GPU Performance fixes this issue, but that seems counter productive since this is a brand new computer.

    My previous Mac (late 2011) ran Illustrator CC 2017 perfectly fine with GPU Performance turned on.

    Not sure what causes this but hopefully there will be a solution soon.

  • Jethro Wilson commented  ·   ·  Report

    Same issue, here's my Help menu> system Info (sans plugin info which seemed irrelevant and made the comment too long to post):

    Components:
    dvametadata 11.0.0.0
    AdobeSFL 1.1.0.36043 79.261765
    AdobeXMPScript 79.159768 79.159768
    VersionCueUI 4.0.0.0
    VersionCueSDK 4.0.0.0
    ICUUnicode 3.61 "gtlib_9.1" "." "22147"
    ICUConverter 3.61 "gtlib_9.1" "." "22147"
    AdobeCrashReporter 7.3.2
    boost_system 11.0.0.0
    AdobeACE 2.20.02.37131 79.577118
    dvanet 11.0.0.0
    AdobeSplashKit 1.0
    AdobeOwl 5.2.9
    dvatemporalxmp 11.0.0.0
    dvaunittesting 11.0.0.0
    AdobeAXE8SharedExpat 3.8.0.36783 79.575450
    AIDE 1.5.0.36540 79.574279
    dvametadataUI 11.0.0.0
    AdobeARE 1.5.02.37131 79.577118
    AdobePDFPort 2.1.0.37131 79.577118
    UpdaterNotifications 10.0.0.1 "10.0.0.1"
    AdobeExtendScript 4.5.6.1 80.1
    VersionCue 4.0.0.0
    AdobeSangam 5.65.0.36985 79.264069
    ICUInternationalization 3.61 "gtlib_9.1" "." "22147"
    boost_filesystem 11.0.0.0
    dvaworkspace 11.0.0.0
    AdobeSVGExport 6.0 1.0
    Alcid 1.0
    ExperimentationSDK 21.0.0.326
    AdobeBIB 1.2.03.37131 79.577118
    AdobeXMPFiles 79.159768 79.159768
    AdobeLinguistic 22175
    filterport 21.0.0.326
    PlugPlugOwl 7.0.0.95
    AdobeAGM 4.30.60.1 79.577118
    adobe_caps 10.0.0.6 1.584361
    dvaadameve 11.0.0.0
    dvaeve 11.0.0.0
    AdobeSVGRE 6.0 1.0
    AdobePDFL 15.0.0.36975 79.195992
    dvaai 11.0.0.0
    dvacore 11.0.0.0
    aiport 21.0.0.326
    AdobePIP 7.4.1.60.45263
    AdobePDFSettings 1.4
    AdobeAXEDOMCore 3.8.0.36783 79.575450
    AdobeAFL 2.0
    boost_signals 11.0.0.0
    exo 11.0.0.0
    AdobeXMPCore 79.159768 79.159768
    AdobeJP2K 1.2.2.36529 79.262945
    LogSession 7.4.1.60.45263
    AdobePSL 15.1.0.36906 79.1083762_15.1083660
    PlugPlugExternalObject 7.0.0.95
    AdobeScCore 4.5.6.1 80.1
    AIPSL 21.0.0.326
    WRServices 12.2.0
    AdobeAXSLE 3.8.0.36783 79.575450
    amtlib 10.0.0.119
    AdobeBIBUtils 1.1.01 79.577118
    boost_threads 11.0.0.0
    boost_serialization 11.0.0.0
    SPBasic 21.0.0.326
    AdobeCoolType 5.15.00.37131 79.577118
    boost_regex 11.0.0.0
    dvamediatypes 11.0.0.0
    boost_date_time 11.0.0.0
    AdobeSangamML 5.65.0.36985 79.264069
    AdobeMPS 5.8.1.37039 79.576713
    dvaui 11.0.0.0
    ahclient 2.2.0.1
    dvascriptui 7.0.6.0
    MacMemory 21.0.0.326
    ICUData 3.61 "gtlib_9.1" "." "22147"
    aifm 21.0.0.326
    ATE

    OS: OS X
    Version: 10.13
    System Architecture: x64
    Built-In Memory: 8191 MB

    Login Name: jethrowilson (501)
    Group: staff (20)
    Process ID: 1700

    Application Folder:
    /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/
    Primary Scratch Folder:
    /Users/jethrowilson/Library/Caches/
    Secondary Scratch Folder:

    GPU Info:
    Illustrator Version: 21.1.0
    OpenGL Version: 4.1 INTEL-10.28.26
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Graphics 540
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Graphics 540
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1

  • Lester commented  ·   ·  Report

    Illustrator is very slow since High Sierra update. I mean...VERY!

    When selecting object they move around VERY slow, leaving glitches of the object on my artboard. When selecting an object it takes a second for the handler/segments/paths to appear.

    // macOS High Sierra
    // 10.13
    // Mac Pro (late 2013)
    // 3,5 GHz 6-core Intel Xeon E5
    // 32GB 1866 MHz DDR3
    // AMD FirePro D500 3 GB

    I unchecked the GPU settings... still awfully slow.

  • Anonymous commented  ·   ·  Report

    still happening in the GM and now in the final release it's a major

  • Stefan commented  ·   ·  Report

    Not sure why but whenever I am working on a project I now have this graphic defect or glitching on over my work. (see recording) I even create new documents and it still does it. I had my hardware checked at apple and they said all is good so my only lead is its something to do with the app possibly.

    https://www.dropbox.com/s/5spopnl8pj5j5du/Graphic%20Glitch.mov?dl=0

  • Abe V commented  ·   ·  Report

    The file is not rendering details of a vector properly when zoomed in at a certain level

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Illustrator (Desktop) Bugs: Rendering Issues (GPU, CPU)

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