Sara Bentley , thanks, but strange things happen when I don't even select the hand tool. For instance, I will select an object with the selection tool, then when I click to drag it, instead everything in the path of my drag gets selected, and the screen zooms along as super speed up off into the world beyond the board. (Honestly don't know how to explain that. Hope you get it.) Now, you might think my track pad is damaged, but I had it checked out at apple, and it doesn't happen in any other program.

Could the problem be that the program is just working extremely slowly? Which leads me to click twice in impatience, therefore selecting a new action/tool? In that case, how do I correct a lazy, sloth like illustrator?

thanks for your suggestion and help!

I managed to shut down and restart adobe and haven’t had the problem since (touch wood)

Rather than selecting the hand tool can you press and hold the space bar to bring it up? Then just click and drag where you want on your page. May not be a perfect fix but may be a work around for the time being.

Simon, sorry, I did not find a solution. Basically I don't use illustrator anymore, even though I pay for it monthly. I'm frustrated that Adobe does not offer more than this forum for help. While I did receive a suggestion from one of Adobe's experts—to trash preferences or quit other programs—that didn't work (it worked for inDesign though). So it's worth a try to trash preferences and to shut down Chrome while you're working.

However, even if it's a software conflict, shouldn't adobe update their software to prevent this? If so many people have this same issue, and it prevents them from working, and the COMMON DENOMINATOR is Adobe, would Adobe please please please figure out how to remove this conflict? Please?

Hi Lisa, I have the same problem, did you find a solution?

The hand tool gets stuck and no matter what other tool I click on the toolbar, it won't change. Makes working impossible and EXTREMELY frustrating. Using MacAir /high sierra/illustrator CC. My idea? Fix this please.

Can confirm, on windows 10 in both photoshop and illustrator 2018...

1. select hand tool and pan workspace to confirm that panning works - it does
2. tap 'v' on keyboard to reset to pointer tool
3. tap and hold 'spacebar' on keyboard - pointer tool cursor changes to hand tool cursor
4. while holding 'spacebar' tap and drag on trackpad, nothing happens

Hello, has anyone found a solution to this? Its driving me nuts

Hi Nic,

Please send your system information to share with ai (at) adobe.com
- Please remove spaces from share with ai and replace (at) with @

-Rama
Illustrator Team

Illustrator starts to bug almost every time after I pay safari(Facebook) a visit and then return. What then happens is that space does no longer work as a shortcut for HandTool and then also ZoomIn / Zoom Out stops to work ++ Restarting illustrator dies not work. I have to restart the Mac