Preferences reset to default... EVERY time I open Illustrator
Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).
Anonymous
shared this idea
The issues seems to happen again in 28.0 and 28.1
The team is now aware of the bug.
Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.
-
Carlo Simch
commented
My prefs are rest to default every time I open Illustrator. Using Mac OS Mojave 10.14.5. I can´t use the colors in CMYK mode, and a lot of small issues are present.
-
Steph
commented
Same thing here. Even on different computers EVERYTHING gets wiped. The workspace selector doesn't come up, and no Minimize or Close buttons either. I get everything back from the Window>tools/workspace/ALL THE PANELS, but every time I close the program and start another day everything resets to a blank screen with the "Dock" showing up on my second screen and nothing with no buttons. I've even tried exporting settings, but importing them back changes nothing.
-
Josh
commented
Wow same issue here. Still no solutions??? WTF Adobe
-
Anonymous
commented
I have a screenshot (mentioned in comment posted 2-27-18) but I don't see an option to include it. Please advise.
-
Anonymous
commented
NONE of my preferences are saved, even options for user interface. In the folder (C:\Users\MyUserName\AppData\Roaming\Adobe\Adobe Illustrator 22 Settings\en_US\x64) where a prefs file (Adobe Illustrator Prefs) should appear, there is no file with that name.
Attached screen shot shows contents of the "x64" folder after setting custom prefs and closing the application. NO preferences are saved.
I have to reload my Actions folder, my Keyboard shortcuts, and my Workspaces EVERY time I open Illustrator.