Save now takes longer in updated 2020 version

When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

106 votes

Jeffrey D Mertins shared this idea · Nov 7, 2019 · Report… · Admin →

Done (In Beta) ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Dec 22, 2019

Hi All,

We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.

We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

Please do let us know if this issue is resolved for you or not.

With Best Regards,
Illustrator Team

Show previous admin responses (2)

Under Review ·

AdminRama (Mgr, Software Development, Adobe Illustrator) responded · Nov 18, 2019

We have introduced a new feature – Background Save in Illustrator version 2020 (24.0). This allows the user to work on other or same document while the save for current document is in progress and thus unblocking the user during file save operation. The switch of a process from foreground to background takes a fixed amount of time irrespective of the document size. For small document this may appear slow compared to previous version. There is considerable improvement in Medium and Large documents save operations. Application is available for user to continue working in the document while the save is happening in the background.

To check if this issue is due to “Background Save” feature please disable the option “Save in Background” with below steps

Go to Preferences
Go to File handling and clipboard option of preferences and uncheck the option “Save in Background”

Please, do let us know if you face the same problem while saving the large document or the document above 1 MB. If you think saving small files taking longer is something that impacts your workflow do share your comments.

-Illustrator Team

Need More Info ·

Ashutosh Chaturvedi responded · Nov 8, 2019

We would need details of your machine to further investigate. Here are the steps you should follow
1. Click on the Illustrator File menu > Package…
2. Select all the checkboxes on the subsequent dialog if not already selected.
3. Save to a location you can remember – you need to send us this file after creating a zip of the folder

Please email the information to sharewithai@adobe.com

To share your file please upload your file to a file sharing service like Adobe Creative Cloud / Dropbox / WeTransfer etc and share the link

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Anonymous commented · July 7, 2020 7:43 PM · Report

Same. Am using pc windows 7 pro. Lagging after I updated from cc 2015 to 2020....adobe staff did a remote troubleshooting but lagging problem still persists. Very frustrating.

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Paul commented · July 7, 2020 1:39 PM · Report

Jerome commented · July 07, 2020 07:38 · Flag as inappropriate
I suppose they are saving our document on cloud without us knowing. It saves depending on your network connection

- Does that mean if I turn off the wifi it will save OK - have you tried that?

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Jerome commented · July 7, 2020 12:08 PM · Report

I suppose they are saving our document on cloud without us knowing. It saves depending on your network connection

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Mike commented · July 6, 2020 8:02 PM · Report

Please fix this issue. Waiting for a document to save that used to only take seconds is unacceptable.

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Paul commented · July 2, 2020 10:54 PM · Report

Dear Adobe - We are all paying you and you are silent, at least tell us you are still working on it.

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Anonymous commented · July 2, 2020 8:52 PM · Report

24.2 -- no better. "Save In Background" on or off, still slow. Windows 10/64-Pro, Quadro 5000, 128 GB RAM (not a typo), 2 SSDs and a video RAID. Slow, slow, slow. Even slow to close a file.
Used to be it was Bell Telephone that said "We don't care, because we don't have to." Now it's Adobe.

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Matias commented · July 2, 2020 3:22 AM · Report

FIX!!! --- Disable “Compatible PDF file” on Save dialogue box and it should save almost instantly.

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Alejandro Torres Frías commented · June 30, 2020 11:53 AM · Report

Amazing a company like Adobe would release sloppy versions of Illustrator without taking care of the basics. This is a problem I have been experiencing for a few months. Please fix.

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Anonymous commented · June 22, 2020 9:00 PM · Report

This is a huge problem and detrimental to work flow, please fix!

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Lauden D commented · June 22, 2020 8:04 PM · Report

This is a severe issue. And I can't save PDF at all. This needs to get fixed!

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Calvin Jordan commented · June 18, 2020 8:31 PM · Report

This is a BIG ISSUE guys!!! Please fix it ASAP... Illustrator saving is a mess.

Mac Pro - Catalina 10.15.5

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Garrett commented · June 18, 2020 4:02 PM · Report

Illustrator 24.1.3 Super slow!

Brand new Macbook Pro OS 10.15.5

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cade commented · June 15, 2020 2:50 AM · Report

ai 2020 24.12 save file VERY VERY slow MAC mojave & catalina

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Lisa W commented · June 14, 2020 12:00 PM · Report

PLEASEEEEEEEE look into this - it is so painful. It's impossible to work with. Its taking almost 10 mins for me to save one file...IF it actually saves it without crashing first!

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Zeljka Karan Ex Vladic commented · June 12, 2020 8:06 AM · Report

I am having the same problem, and it makes it almost impossible to use Illustrator.
I use a MacBook Pro and a lot of the time it ends up being non responsive and I have to restart. It is a pain!

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Anonymous commented · June 7, 2020 1:14 PM · Report

AOA every one I want asked what kind of window spacialy for this kind of software because I have already try many type of window 10 or 7 or 8.1 but it's given error

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Anonymous commented · May 20, 2020 8:28 PM · Report

It's is not just an Illustrator and Mac issue. I am having the same issues with Illustrator (Adobe in general) and I'm a Windows user. I've been having issues with performance using Illustrator, slow safe, glitching, running slow, crashing, etc. I've tried it on several different system and the issues are the same. My current computer is a HP Z840 Workstation with dual Intel Xeon E5-2620 v4 processors.

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Bradley commented · May 20, 2020 5:00 AM · Report

It must be a combo of Illustrator and macOS Catalina. I am running Illustrator 24.1.2 but still run macOS Mojave 10.14.6 on iMac (Retina 5K, 27-inch, 2017) 4.2 GHz Intel Core i7 64 GB 2400 MHz DDR4 Radeon Pro 580 8 GB and have no issues what so ever.

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TL commented · May 19, 2020 12:40 PM · Report

The clue in the engineer's comment above is key. "We have TRIED to address this issue...." I went down a version because it couldn't possibly be worse. It's the same. SO WHY RELEASE IF YOU HAVEN'T FIXED IT?
Bought Quark today because InDesign is ****. At least there I have a choice. Come on Adobe. Work with Apple. F I X T H I S. It's torture.

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TL commented · May 19, 2020 12:30 PM · Report

Once again. 96 mb of RAM. Crazy great video card. New MacPro and my old 16bit iMAC saves faster. Are you even working on this?

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