Artboards with the same number / missing number
In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")
The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.
If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.
1. Open Task Manager
2. In Details tab, locate 'Illustrator.exe'
3. Right click it and choose 'Create dump file'
4. Wait until the dumping process is complete and click 'Open file location' button
5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility
6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'
This will help provide necessary clues to locate the source of the problem. If you are a Mac user — please ignore this message.
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Newnakhab commented
in Artboards, the auto increment of artboards are not corrected
when I create new artboard the auto number in front of artboard's name runs incorrectly.
see the attached image #18, #21, #24 are duplicated -
Varianti commented
Why the artboards are numbered like this when it was fine in older versions. I need to export them in correct order as they contain writing steps. Now I missed some steps of the writings, this is very essential and crucial. The problem occurs on the other file too, exact number skipped and missing as well. #13, #17 missing with #15, #18 being duplicated the same...
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Angie P commented
I've also had this issue and had to rebuild the file.
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Kaitlyn commented
I'm missing 'artboard 7', but I was unable to export 'artboard 8' - so it seems to be an issue with numbering.
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Anonymous commented
Same issue: two artboards#9, wont export correctly. Restart programm / machine didn't help. Created a new file - SAME ERROR!
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Megan commented
I also am seeing this error. It is not a visual error for me as there is no Artboard 39 when I export. There are two Artboard 40's and no 39. I tried creating a brand new file and it does the same thing.
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Amy Nguyen commented
I have the same issue, have not been able to figure it out
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Alex commented
This went away for a little while, but it's back today. It won't export the duplicate numbers.
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Alex commented
I’ve had this problem as well, usually with the same numbers
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Ben H commented
Also note, restarting Illustrator seems to have resolved the issue.
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Ben H commented
In multiple different files, 3rd created artboard is assigned the number 4 instead of 3.
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Ben H commented
I duplicated the same artboard 3 times, ending up with 4 artboards, and two of those artboards were assigned the same number (4). So I cannot export one of the artboards as they export to a single file name. I duplicated one of the artboards to get artboard number 5, then deleted one of the artboard number 4s and artboard number 5 became artboard number 4 resulting in the same problem.
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Steve commented
Same error for me... have used the same file for years, and it now has multiple duplicates.. I tried duplicating, adding, deleting, and reorganizing and rearranging the artboards nothing seems to work, and it won't export all of my artboards
Abobe Ill v 2019 CC 22.0.3
Note: I JUST cleared Illustrator preferences and it fixed the problem... To restore preferences quickly using a keyboard shortcut. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. The new preferences files are created the next time you start Illustrator.
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Andy H. commented
Im also have the issue when Im double clicking on objects to create artboards
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Andy H. commented
I have been seeing an issue when creating multiple artboards on the latest cc19 and cc18. The program and been creating artboards with the same artboard number. It creating issues that it won't export both artboards with the same number. You can see I have two 57 and no 56 - also two 89 and no 88.
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Anonymous commented
I have the same problem.
When exporting all of pages as JPG, not all of them are made. -
Anonymous commented
Same problem also. How did you guys fix this? Should I recreate? This problem happened on tha last set of artboards. This project is supposed to be done.
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Rabiya commented
Aim working on macOS Mojave
while creating artboards the number 22 is incorrect and shows as 23
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Andreas Hell commented
Jup! Just got the same problem. Page 24 is called page 25.
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Kristiana Marija Sproge commented
I have the same problem. When this will be fixed?