Click-drag fails... snaps back
Click-drag, click-opt (copy) drag, click-shift (constrained) drag fails... snaps back.
Click on object to drag it either with or without option and/or shift and sometimes it will fail and snap back to its original position.
Mac mini M1
MacOS 12.2.1 Monterey
Apple Magic Mouse (no Wacom or other third party drivers)
Same behavior on two identical machines.
Works fine with v26.0.3.
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Application frame bug.mp4 1601 KB -
Screen Shot 2022-08-19 at 2.52.30 PM.png 132 KB -
Screen Shot 2022-08-19 at 2.52.40 PM.png 149 KB -
error illustrator-720p.mov 35278 KB -
pasuidou.mov 367 KB -
Screen Recording 2022-03-14 at 12.19.04 PM.mov 642 KB -
Illustrator issue1.mov 15227 KB -
Specs.png 53 KB -
video-1593631425.mp4 2579 KB

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Bala Memet Bektas commented
Looks like nobody showing any attention from Adobe to us, although it looks like an ongoing very common issue which is effecting our productivity. Do you people know how to get attention here or somewhere else to this issue. Maybe "Admin" can help us.
Cheers, -
Henrique Nichele commented
Oi, pessoal!
Estou tendo o mesmo problema. Achei que era algo presente apenas utilizando o Magic Mouse 2, mas quando testei com um mouse normal, o problema persistiu :(
Quando arrasto um objeto muito rápido, um sinal de "+" aparece no cursor e dá um som estranho (que agora está me irritando bastante) e o objeto volta para a posição que estava.
Alguém encontrou alguma solução?
MacOS Monterey 12.0.1
MacBook M1 512mb
Magic Mouse 2 -
Jose Miguel Ramos commented
- macOS Big Sur v11.2.1
- Illustrator v26.4.1Desde hace unas semanas y previo a la última actualización, con la herramienta de selección (v) selecciono un elemento, a veces imágenes optimizadas otras veces vectores, y al comenzar a moverlo suena un timbre, al puntero le aparece el mismo icono "+" que aparece cuando se arrastra un elemento desde el Finder al área de trabajo de Illustrator, el vector o imagen se congela y vuelve donde mismo estaba cuando lo seleccioné.
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Alexander Schmidt commented
I'm having these issues, too.
MacBook Pro 16" (2019), MacOS 10.15.7, Illustrator 26.4, MagicMouse (2010 model) -
Sarah Fernandez commented
I have the latest Illustrator CC and I am still experiencing this same issue just for the last week or so. What is the fix?
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Frank Bas commented
Same here. I just installed 26.4.1 but the bug persists.
Illustrator is getting sluggish as well. If you can get an item to move eventually it seems like the machine is slowing down dramatically. Things move around in slow motion. Very frustrating.
Looking at the time this glitch has been reported, I think Adobe has done a bad job to fix their expensive app. May I remind them we're paying them millions every month to work with this handicapped tool? Maybe we should get a refund for every month this isn't fixed.
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Марина Балакирева commented
Hi,
I have the same problem on my Mac. I can't move any object and get sound as if I'm trying to do something wrong. -
Bala Memet Bektas commented
Hi Illustrator team,
I am using v26.4 on a Mac and getting this problem constantly. Not sure if this is a problem related to the software or the magic mouse. It is making me extremely frustrated. Please let me know if I can do something about this problem. -
Peter Lenz commented
Hi,
In the meantime I have updated again to Illustrator CC2022 v26.4.0. The problem has not disappeared with it, but I can test in parallel and I can also do my job with CC 2021.
It looks quite like the "green cursor" problem has to do with the mouse.
Both the wireless Apple Magic Mouse I and II have the problem.
With both the USB Apple Mouse Trackball and the Wacom Intuos Pro M PTH-660 pen, I have not been able to find any problems so far.
Many greetings Peter
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Uwe Laubender commented
Hi developers,
also look up the following discussion in German at hilfdirselbst.chIllustrator CC2022 v26.4.0 massive Probleme / Mac
Peter Lenz, 31. Jul 2022, 12:27
https://www.hilfdirselbst.ch/gforum/gforum.cgi?post=584031#584031Regards,
Uwe Laubender
( Adobe Community Professional ) -
Peter Lenz commented
Hi
the current version of Illustrator CC2022 v26.4.0 is causing massive problems mainly when duplicating objects with choice key, but also simply when moving them with the mouse.
When duplicating objects with the Option key, a warning tone sounds and a cursor with a black arrow pointing to the top left appears, and a white cross on a green circle appears at the bottom right - just as if you wanted to drag and drop an object from one document to another.
After that, objects sometimes cannot be moved at all - a warning tone always sounds.
However, such an object can be moved, scaled, rotated etc. with the arrow keys. Sometimes it helps to select another object and then select the stubborn one again.
The problem occurs with multiple files as well as with a newly created file.
The problem did not occur with the previous version 26.3.1 with the same documents.
What I have already tried without success:
-Display with CPU enabled
-Preferences deleted
-Illustrator cache files deleted-Removed all third-party PlugIns, including those from Adobe Exchange.
All PlugIns were up to date in each case.-Uninstalled and reinstalled the program - also without success.
Other problems (more cosmetic):
The "Missing Profile" dialog box when opening a file, moves a bit further to the left each time a file is opened, until it finally reaches the left edge of the screen and stays there.
The same thing happens when saving files. Here it is the "Illustrator Options" dialog box.
I have since reverted back to version CC2022 v26.3.1 - and all is well again.
Since a downgrade removed the latest version CC2022 v26.4.0, I can't test out any tips for now.
Many greetings Peter
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企画02 commented
キャンバス上にあるパスを選択し、移動させようとしてドラッグ&ドロップしても、
パスがもとの位置にもどり希望の位置に配置されません。移動できないのはパス・テキスト・画像など全てです。
この症状は常にではなく不定期で起こります。
また、繰り返し移動を試みると2回から5回目には無事移動することがほとんどです。ドラッグ&ドロップする際、カーソル付近にコピーする時に表示される「+(プラスマーク)」が表示されることがあります。
しかしこの時キーボードには触れておらず、マウスのみの操作ですが表示されます。
「+(プラスマーク)」が表示されていなくても、同様に移動できない症状は起きます。これらの症状は、OSとIllustratorをアップグレードしてから起こるようになりました。
・MacOS:10.14 から 10.15(Catalina)に更新。
・Illustrator:CC2019 から CC2022 に更新。同じ時期にアップグレードした、同じ作業環境の別のMacProも同様の症状が起きています。
作業環境
・Mac Pro (Late 2013)
・macOS Catalina(10.15)
・Illustrator2022 26.11秒で終わる動作に毎度時間を取られ困っております。
ご教授ください。===
メッセージで同じ症状のフィードバックを知ることができました。
アップデートして問題が解決しました。
ありがとうございます! -
Nick Irwin commented
Thanks a lot for getting it fixed. I had so much trouble because of this issue. I was so irritated that I went on check my mouse with a click speed tester online service where it worked fine. I even bought a new mouse just to be double sure. Now, I've updated to 26.21 release and everything started working with the same old mouse.
(Edited by admin) -
Jessica Dawson commented
There's a "chirping" sound when I try to move objects and it won't let me. This happens about half the time I try to move an object in Illustrator.
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Brad commented
Using Ai 26.1 on Mac M1 Pro Laptop version 12.3.1
With the selection tool, I selection an image and attempted to move it. A green plus button appeared and the object will not move. Instead the object snaps back in place and an audible sound is made by illustrator signifying I was trying to do something that is not possible nor allowed.
All snap options have been disabled and yet this problem persists. Only by copying and pasting the object am I then allowed to move it.
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TTNMG commented
When I try to drag a shape to a different place, it won't move. My cursor moves but the object stays and I get a "beep" as if I'm trying to do something that's not allowed. It's unbelievably frustrating.
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Derek commented
Great to hear about the new goal... maybe now this bug can get some attention. It's only been around for about 3 years or so.
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Kara Meron commented
Exactly this. It's infuriating. Any fix on the horizon? I'm designing 3 decks of cards and I have tons of artboards going where I'm moving things around - it keeps making a sound and kicking it back. I'm wasting tons of time!
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花 commented
1.
iMac(21.5-inti,2017) OS Monterey(12.2.1) / Illustrator 26.12.
画像を移動させようとマウスでクリックしたまま動かすと緑丸に+マークが出て、動かしたい位置で話しても元の場所に戻ります。
たまに選択していない他の画像が勝手に移動されることもあります。
70%の確率でこのような状態が発生し作業効率がかなり落ちています・・・3.
26.1にアップデートしてからこのような状態になっています。
色々と調べたりIllustratorの環境設定なども見直しましたが解決策はヒットせず。何か解決策はありますでしょうか?
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4月11日現在、バージョンが26.2.1になった途端上記バグは解消されていました。
バグの修正にご対応いただきありがとうございました。 -
Rob commented
@Ankit, is the official 26.2 build released yet? I see it here but not available to download via CC.