"Open" window loads blank and duplicates
Operating System:
macOS 15 Tahoe – MacBook Pro M1 Pro, 32 GB RAM (Apple Silicon)
Illustrator Version:
Adobe Illustrator 30.0 (desktop)
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Issue Description
When I try to open files using File > Open… or the shortcut Cmd + O, the “Open” dialog window does not appear immediately. Sometimes it takes several seconds, and other times it takes minutes before it shows up.
Because of the delay, if I press Cmd+O again or click File > Open repeatedly, Illustrator eventually opens multiple overlapping blank windows. These windows appear with a dark/empty content area and no file information loaded.
They also become unresponsive for a while.
Screenshot attached below (multiple “open” dialog windows stacked and blank)
Steps to Reproduce
1. Open Adobe Illustrator 30.0.
2. Go to File > Open…, or press Cmd + O.
3. Wait for the dialog to appear (it delays significantly).
4. Press Cmd + O again thinking it didn’t register.
5. Illustrator eventually opens several overlapping empty windows.
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Expected Result
The Open… dialog should appear instantly, in the usual macOS native window, showing recent files, local files, and cloud documents.
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Actual Result
• The Open window takes several seconds or minutes to appear.
• Multiple windows appear if the command was pressed more than once.
• Windows open blank with no content loaded.
• The app becomes unresponsive during this delay.
Bárbara Bustamante Rueda
shared this idea
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Bárbara, can you try updating Safari browser to latest version/update and let us know if that resolves the issue?
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I’m not fully sure when the issue started, but it seems it began after updating Adobe Illustrator to version 30.0. I also recently updated macOS to Tahoe, so the problem may be related to one of these updates. I can’t confirm the exact trigger.
Dragging and dropping files does work, but it’s not a practical workaround for me because most of my files are stored in Adobe Cloud, so I depend on the Open… dialog to access them. That dialog is the part that takes several seconds or minutes to appear and sometimes opens multiple blank overlapping windows.
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Bárbara, when did is start happening? After the upgrade to Tahoe? After upgrading Ai?
Are you still able to open files with drag-n-drop?
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