1143 results found

1. Illustrator crashes when trying to open any type of file

   Windows 10, HP Laptop
   500 GB Solid State Drive
   8GB of RAM

   Adobe Illustrator 2018 and 2019 (just updated)

   I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.

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2. File Bloat

   I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to 3.5 MB. Something is clearly wrong in the saving process - I had even done "save as" several times with the same name to prompt the new file to overwirte the old file. It is crazy, like playing leap frog if as I go along to keep a project from getting too big I must constantly copy all work and paste to a new file.

   I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to… more

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3. Convert all LIVE text to Outline Before Doc IS opened
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4. Illustrator v23.0.1 will not open files from the desktop action. Must open via Open Menu.

   I'm having a minor problem opening AI files from the desktop with this new version. It won't show the document, and only shows the launch screen, and there I see the icon for my document, but even when clicking on that it won't load. I have to quit AI, relaunch and from there open my document via Illustrator's Open menu.

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5. PDF export no longer represents brushes used correctly

   I have used some vector brushes in illustrato (see highlights). When file saved as a pdf the brushes no longer correctly represent what's in the file, they seem to lose a lot of their transparency. I sell the mentioned brushes on exchange (HighlightsandShadows Brushes) as well so I would like this fixed. Both viewing the pdf file and opening in ai show the wrong results.
   This problem has occurred since upgrading both mac os and illustrator to latest

   However if i open the ai file in shop it looks as it should.

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6. SVG text export inconsistent failure 23.0.1

   On SVG export, one text node receives ID as expected, the other is wrapped in a <g> and given the id that should be on the text node (which has no id).

   I don't know how to produce this result—it's happening intermittently in a large existing file. I was only able to whittle it down to an example, but this system won't let me attach an illustrator file (lol)

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7. Transparency Mask - PDF Processing BUG - Color Profiles

   Transparency Mask - PDF Processing BUG - Color Profiles

   Screen Shot 2018-11-09 at 10.10.25 AM.png
   Assigned Color Conversion

   Screen Shot 2018-11-09 at 10.08.19 AM.png

   Save As PDF
   Output Options
   - Color
   -- Color Conversion: No Conversion
   -- Profile Inclusion Policy: Include All Profiles

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8. Unable to save to Illustrator 8 legacy format

   Illustrator 23.0.1 (64-bit)
   Windows 7 Pro SP1 x64

   File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

   Create simple file (can be blank, but this doesn't show the full problem.
   Save as Illustrator 8 format.
   Attempt to ope.
   Error message (see screenshot) is displayed.
   Click OK.
   File then opens, but has no content.

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9. Illustrator won't export SVGs - V. 23.0.1

   When trying to export (for screens) artboards and/or assets, it does create subfolders but won't export any SVGs.

   It does export PNGs etc but not SVGs.

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10. CC 2019 hangs/crashes on quitting on Windows

    Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
    Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
    - sign out and sign again the license
    - clean prefs and reinstall

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11. Save for Web

    Hi,

    This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.

    Why has this never been fixed??

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12. the letter "i" is sometimes not exported to SVG

    the letter "i" is sometimes not exported to SVG..
    For example: i tried to export the following paragraph to SVG:
    "Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."

    the word "file" always gets exported as "fle"

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. sig malfunction

    When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)

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14. Use of Asset Export panel modifies existing SVG when closing without saving changes

    When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

    Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

    This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I encounter this bug - normally when closing Illustrator at the end of the task.

    Steps to reproduce:

    1. Create a new document (it can be any size). I have created a 50px by 50px Web document.
    2. Add an object to that document. I have added a black square 50px by 50px with no stroke. [Screenshot 'Step 2']
    3. Drag that object into the Asset Export panel. Leave the name as the default of Asset 1.
    4. Export the asset as an SVG.
    5. Open the exported SVG in a text editor to see it's code. [Screenshot 'Step 5']
    6. Close the document created in step 1.
    7. Open the new 'Asset 1.svg' in Illustrator.
    8. Drag the object (in this case the black square) to the Asset Export panel again. Leave the name as the default of Asset 1.
    9. Export the asset as an SVG. When asked if you want to replace the existing file choose to replace.
    10. Open the exported SVG (from step 9) in a text editor and observe that the code is different to the output from step 5. [Screenshot 'Step 10']
    11. Close the open document in Illustrator. When asked to save changes, choose 'Don't Save'.
    12. Open the exported SVG (from step 9) in a text editor and observe that the <metadata> element has been added, despite choosing to not save changes. [Screenshot 'Step 12']

    Technical Information

    Adobe Illustrator CC v22.1
    Running on macOS High Sierra v10.13.6

    When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

    Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

    This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I… more

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15. Not Responding every time PDF saved

    Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off

    I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

    However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

    Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in the output.

    I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

    However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

    Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in… more

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17. SVG File not found but will open in inkscape in windows 10 cc 2017

    SVG File not found but will open in inkscape in windows 10 cc 2017
    help

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. svgz file got an error in brouser

    Hi,
    I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
    I recently got an error when I save svgz files. It is about a missing line code.
    In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
    In the last image are setting whit which file work, but it ia to big.
    Until a few days ago I had no problem, now every file I save has this error. Please help me! :)

    Hi,
    I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
    I recently got an error when I save svgz files. It is about a missing line code.
    In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
    In the last image are setting whit which file work, but it ia to big.
    Until a few days ago I had no problem, now every file I save has this error.… more

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19. I can't save my file whatsoever.
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Illustrator freezes when saving to DXF or DWG

    Illustrator freezes when saving to DXF or DWG

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