Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
689 results found
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Generating pixels loop
Back installed to 22.1 because 23 sucks so much and I now run into this endless cycling of generating pixels.
1 vote -
Overall dissatisfaction with Illustrator
The frequency of issues is just staggering. Files freeze on open, freeze on save, struggle with server connections, never seem to remember any recent files, or you just seem to get a beach ball for minutes on end with no clue if you need to restart or if you should just wait it out. I use illustrator more than any program and it sometimes ends up being my biggest hindrance.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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GPU bug?
Can't select and release objects in illustrator, seems like the mouse button is pressed throughout. issue ends once clicked on Finder and out of illustrator. Issue started a few weeks after upgrading to Mojave and the CUDA NVIDIA driver couldn't be updated anymore.
Using Illustrator 2015.3 (as this used to support my GPU animated preview)
Tried reinstalling a few times and problems still persist.
Working on XD now, can't use most older vector files made in illustrator, a simple act like copying a vector out to XD is IMPOSSIBLE.
1 vote -
Select Tool does NOT select! Color swatches don't change item colors!!
There's no idea. You guys are making every day more difficult every time you ***** up a new version. Us poor idiots that work every day with your programs are going crazy keeping up with the changes that don't work, the ideas that benefit some but not all and all the malfunctioning things you've managed to do with the old tools that worked just fine. You're making me hate this profession of graphic designer and you're making me loose money and time every day. Why don't you just fire your engineers and leave us alone?
1 vote -
Bounding Box, Resizing typography, moving typography all defective
Here are a list of current issues I'm experiencing in Illustrator:
– Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
– Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
– Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
– Editing typography also sometimes has no effect on the typography. Changing the size or tracking…1 vote -
Annoying opening screen
I reinstalled the system. I removed and reinstalled Adobe Illustrator. No solution. I don't understand why the problem is caused.
Mac Mojave 10.14.2
Adobe Illustrator 23.0.11 vote -
Very slow working when raster imiges are placed.
Why Illustrator can't be as fast as Indesign with images placed or linked?
1 vote -
2018 Illustrator CC is crazy slow / extreme lag on fast touchbar mac
AI is extraordinarily slow to do anytlhing, even select tools, or draw or duplicate objects. I have a very fast computer:
2016 MBP 2.9ghz intel core i7
16gb ram
radeon pro 460
running OS 10.13.6
I have 60gbb free of space on my SSD.I haven't worked in AI for several years, but I'm deeply familiar with PS, and I'm following a tutorial on how to draw a geometric shape. So thats what I'm doing in the project. Very simple stuff.
https://www.youtube.com/watch?v=qQXrYGcrFpw1 vote -
Illustrator doesn't open
I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01
I even tried uninstalling and installing it again but nothing changed.
Thank you
Corina1 voteHi,
What happens when you choose the Illustrator menu Window >> Application Frame ?
Thanks & Regards,
Raghuveer Singh -
Tool useage goes away after a period of time.
I am currently trying to use Illustrator 23.0.1 on a windows 10 machine. After loading a drawing that I am working on, everything is ok at the beginning, but after a short amount of time, I start losing function of the tools that I use. For example, when I type, the text change does not appear until I click off of the text and click the curser on the drawing board. Too many other things quit working and I have to shut down the application, and reopen. I am lucky if I get 10 minutes of work done before bad…
1 vote -
Error When Selecting Graphic Styles Palette
Recently updated to Illustrator CC19 (version 23.0.1) Was altering the workspace and when I selected the Graphic Styles palette I get the error message "There is not enough memory available to process the appearance of an object error" Didn't even have an object selected or anything, after the error message all options are greyed out and I can't select anything on the artboard. Tried restarting, saving a new file, deleting all the graphic styles I had installed but the error still persists. This is happening for both old and brand new files.
I uninstalled Illustrator and reinstalled and it seemed…
1 vote -
New update of Illustrator 23.0.1 causes lags and no-response during
New update of Illustrator 23.0.1 causes lags and no-response during saving and updating links.
(Windows 10, NvidiaGTX 660)1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
No display of illustration when moving objects using greater than 300% scale
- Windows 7 OS, Adobe Illustrator CC
I created and transform a small object
2.1 I zoom to 600% or greater and move the object to the illustration
2.2 I lose the display of the illustration when I move the object to the illustration.My usual results with the previous version of Illustrator CC is I was able to move objects at greater than 600% zoom and still see the Illustration I was trying to move the object to.
My actual result was I loose the Illustration when I move the object to it at or greater than 600% zoom.
1 vote -
Complete system crash when using Puppet Wrap tool
Upon first time using Puppet Wrap tool, complete system crash. All programs and entire machine turn off. Now if I have Illustrator open for 5+ mins my machine shuts off.
macOS Mojave v10.14
iMac Late 20141 vote -
Randomly deletes recent changes.
Latest version is extremely buggy. Randomly jumps back two steps in the undo queue, erasing entirely all work. Redo does not work.
1 vote -
No artboards!
I am using Mac OS Mojave (OS 10.14) with Illustrator 19. When I try to create a new file or open up an existing one, nothing happens! No new artboard appears for me - the page that loads on start up remains there. I've been using Illustrator since the early 90s and nothing like this has ever happened. This is a recent manifestation since the installation of version 19 - please advise what to do!
1 vote -
'Puppet Warp Tool' delaying access to 'Free Transform Tool' due to load time
Noticed in the latest update that when 'pressing & holding' the Puppet Warp Tool to access the Free Transform Tool underneath would cause the Puppet Tool to first apply itself to chosen artwork, render its mesh, etc. before displaying my option to select the Free Transform Tool. This causes up the 5 second delay each time I switch - very annoying for the default state. I encounter this about 3 times daily.
Mac OS, Mojave. Illustrator CC Oct 2018 update
1 vote -
can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update
can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
Model Name: MacBook Air
Model Identifier: MacBookAir5,2
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBA51.00F8.B00
SMC Version (system): 2.5f9
Serial Number (system): C02HX379F57J
Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
macOS 10.13.6 High Sierra1 voteResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Thanks Max for the updated mail. Glad to hear that you have resolved it yourself.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Illustrator & Mohave
I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.
Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai,…
1 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to see if it resolves the issue.the error as seen in screenshot is form Apple Os, you may want to contact them to resolve finder issues
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program not responding
So I deleted my old version of Illustrator since Adobe kept sending warnings saying I was using a cracked version. So I went ahead and purchased the 1 year and now that the new Illustrator is installed, it just keeps freezing and saying program not responding. I liked the old version better plus it was already paid off
1 vote
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