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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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969 results found

  1. Save for WEB makes main window unaccessible

    Open Save for WEB => change the Image Size => hit Enter. Sometimes the next window popups invisible and I have no access to it. Thus it is impossible to close the Save dialog and get back to the artwork. Anywhere I click I only hear the ding sound (meaning like I have to confirm or cancel something first).
    Save for Web window is inaccessible with mouse too: I cant resize it or interact with any of its UI elements. I can move it tho.

    But I can jump elements with the Tab button. With Tab, if I hit Enter…

    2 votes

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  2. Links panel expands uselessly to the right

    Make the addresses in the links panel wrap inside the width of the panel as set by the user. As it is, if the address is long we lose site of the tools (relink, go to, edit, etc) of the right side of the screen and have to drag the panel back into view. Please......

    2 votes

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  3. Dragging across visibility icons in Separations Preview panel doesn’t work

    You have to turn off each color individually in separation preview .
    With Photoshop you only need to click on a color. Hold down the mouse button and then pull it up or down to switch more colors on or off. So if you want to switch 10 colors off and on again, for example, you have to click the mouse a total of 20 times.
    With Photoshop you only need two clicks for this process.
    Why isn't this done at Illustrator?

    2 votes

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  4. The selection list of Zoom levels has commas instead of decimals

    At the bottom left of the interface where Zoom level is displayed and can be selected, the values that should have decimals (ie. 66.67%, 33.33%, 16.67%, etc.) have commas instead. When those values are selected the Zoom level doesn't recognize the comma, so it just zooms to 6667%, 3333%, 1667%, etc. which is obviously not expected or useful.

    2 votes

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  5. What's new notification

    Can i please have an option to make it go away

    2 votes

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  6. Workspaces destroyed when unplugging laptop from second monitor.

    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    16 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 4 GB
    Intel UHD Graphics 630 1536 MB

    I work with two monitors. One is the desktop and the other is all of my open panels. When I unplug the second monitor from my MacBook Pro (or if it goes to sleep) it jams all of the open panels onto the one display and then SAVES the corrupted workspace. I’ve got over 20 corrupted workspaces at this point.

    When I plug the second monitor back in, it doesn't fix itself, it's…

    2 votes

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  7. UI Glitches, but can still edit and save project

    Sometimes when I'm working the UI in illustrator CC 2021 will glitch out and cease to work. However, keyboard shortcuts & saving the file still works. Usually when this happens I just save, close and re-open my file and it goes away, but it can be annoying.

    I'm running the most recent version of illustrator with a Ryzen 5 3600X, 16gb of ram, and a GTX 1660 Super graphics Card.

    2 votes

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  8. 保存したワークスペースが再現されない

    Windows10 pro
    illustrator v25.1

    ツールバーを1列にして使っています。その状態でワークスペースを保存し、必要に応じてワークスペースのリセットを行っています。
    v24.3はツールバーは1列のまま復元されたのですが、v25はツールバーが2列の状態で復元されてしまいます。
    1列のまま復元されるよう、修正してほしいです。

    2 votes

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  9. Decimals are divided by point instead of comma

    After updating to MacOs 11,1 and AI 25.1 the numeric keyboard do not recognize comma "," as input and put in values without any decimals.

    Point "." from the regular keyboard are accepted, but this is wrong way of writing numbers in my language and most common european languages except english.

    2 votes

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  10. Selection of many objects across layers causes Illustrator to stop responding.

    Running Windows 10 Pro and Illustrator v 25.1.
    Opened existing illustrator file
    Unlocked a layer of my design
    Attempted to select all items within that layer.
    Expected: Items are selected and can be manipulated
    Actual: Illustrator stopped responding.

    I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

    I cannot provide my file, but I will provide further details:

    The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue…

    2 votes

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  11. Entire GUI Break at random intervals

    1.)
    Adobe Illustrator Version: 25.1
    OS: 64x Windows 10 Home 1909
    CPU: I7 7700
    GPU: Nvidia GTX 1070 8gb
    RAM: 2133MHz 48gb

    While using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.

    The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from…

    2 votes

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  12. Quick keys did not import to Beta

    When opening Beta my preferences had to be exported from regular Illustrator and imported to Beta. No big deal there... workspaces imported but quick keys did not.

    2 votes

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  13. No text selection on New Document window

    I have been experiencing a problem since Illustrator 2020.

    When in the New Document window, I can't select any text on the inputs such as File name, Height, Width, Bleed etc.

    I usually select by clicking and dragging, but it isn't working. The only way to select the entire text for me now is by clicking 3 times at the end.

    I reinstalled my windows 10 system for other reasons, but the problem persists.

    Everything seems fine on other Adobe applications, though.

    2 votes

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  14. Notification Messages are gibberish

    Notifications in Illustrator appear with broken nonsensical text. Just random letters crossing over each other. See screenshot

    Using macOS Catalina 10.15.7
    and Illustrator CC 25

    2 votes

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  15. My work space including the toolbars doesnt load

    when i launch illustrator nothing loads except the selected artboard. Everytime i open illustrator i need to manually add all the tool bars and panels to make my workspace. i re installed illustrator and cleared preference too, it worked fine for first load then happened the same after the second load. It's a User Interface Launch bug i guess. Fix it please. or provide a solution

    I have attached a exact screenshot of how my interface looks after every launch

    2 votes

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  16. Zoom percentage in info panel displayed differently than the document zoom.

    The zoom in the info panel is displayed differently than the zoom on the document above.

    As seen in the image below.

    Thank you!

    2 votes

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  17. 2 votes

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  18. Tastaturkürzel "einzeln transformieren" ohne Funktion

    STRG-ALT-SHIFT-D ohne Effekt.....

    Win 10
    AI 24.3 64 bit

    2 votes

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  19. Scroll bars still visible in "Full Screen Mode"

    Illustrator 24.2.3 (OSX 10.3.6 High Sierra)

    2 votes

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  20. Minor issue - Old date on splash screen (2019 instead of 2020)

    I launched version 24.2.3 and noticed that it says © 1987-2019 instead of © 1987-2020 on the splash screen. Other up-to-date Adobe apps says 2020.

    2 votes

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