Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
355 results found
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It just crashed
It just crashed.
I was doing my 2 month-deadline project and it suddenly crashed and didn't even saved the file. My deadline is tomorrow.
2 votes -
Dateien sind verloren gegangen
Ich habe von 16.40 Uhr bis 19.30 Uhr alle meine Fortschritte verloren, aufgrund eines nicht erklärbaren Fehlers. Ich bitte dringend um die Wiederhersetllung dieser Dateien!
2 votes -
Hitting Down with an artboard selected in Artboards panel now moves it on canvas instead of in the list
In the newest update, if I have an artboard highlighted in the panel and I hit the down arrow, it used to go down the artboard list. But now it nudges the actual artboard.
I acknowledge that nudging artboards could maybe be useful for something (though I can't think of what) but being able to navigate the list with arrows is much more valuable in my opinion.2 votesTo navigate artboards in the the panel, without zooming into them, hold Opt/Alt with arrows keys (up/down work the same way as left/right).
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Placing Illustrator file in InDesign
Placing files with bleeds create in Illustrator 30.1 and 29.8.4 moves the artwork down-left without respecting the bleeds.
Illustrator 29.5 works correctly.2 votesThe problem got resolved by resaving the original file. If this ever happens with new files again — please comment.
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Text Import Options dialog shows up when I try top open my working file
This dialogue box opens, but my working file is not visible, pls help
2 votes -
Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents
Description:
In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).Steps to reproduce:
1. Create a new document with 3 artboards
2. Add simple objects on each artboard
3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
4. → “Use Artboards” option is greyed outExpected result:
“Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.Actual result:…
2 votes -
Files won't actually save until closed.
Illustrator 29.8.1
When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.
The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.
Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an…
2 votes -
Unable to create new file, have to restart software
As title, unable to create new file, have to restart software every time
2 votes -
定規の設定を0にすると次回開いた時にズレる / If you set the ruler to 0, it will be misaligned the next time you open it
最新リリースバージョン「ver.26.2.1」にて、定規の0基準の設定されていないファイルを開いて、その中で0基準を設定後、保存してファイルを閉じた後、そのファイルを開くとデータの一部がズレた状態（トンボなどとそれ以外のいくつかのオブジェクトだけ勝手に動いた状態になってしまいます。
途中の段階で別名保存したPDFは問題なく開けます。
入稿データ等の場合かなりマズい状態です。2 votesThe issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is
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Fitting an artboard to a path with a Freeform Gradient creates invisible border
Fitting an artboard to a path with a Freeform Gradient creates invisible border. It seems to create space around the path when fitting — only seems to be an issue with freeform gradients.
Running macOS Sequoia 15.3, Illustrator Desktop 29.62 votes -
Split Into Grid adds printable lines instead of guides
In Split Into Grid window there's an option to "add guides". But instead of guides lines are added that have standard stroke — printable lines that are conveniently in neutral greenish color 0,1 pt stroke and look like guides so it's easy to miss that.
2 votes -
Finder Apps and Adobe Bridge no longer open Adobe Illustrator
Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.
After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and links are…
2 votesReported to be fixed in the latest Beta 29.6 173 — please check and comment back
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Adobe Illustrator recovered files... but they're not showing up, anywhere.
Adobe Illustrator recovered files... but there not showing up. And not in a Temp Folder. I tried restarting the app and it says that it was recovered. But when pressed ok nothing shows up.
2 votes -
Hidden objects wrongly get sent to back when duplicating artboards
When I alt-drag to duplicate an artboard where I have hidden an object on the artboard, it moves the hidden object(s) to the back. The bug doesn't work if the hidden object is all the way in front.
This is very frustrating, as I frequently hide objects and duplicate artboards, and it's causing everything to suddenly be out of order.
To replicate problem
- create a few stacked shapes in an artboard
- hide one of the objects (not the top object)
- with the artboard tool, alt-drag to duplicate the whole artboard
- show all objects
- you will see that the formerly hidden…
2 votes -
Illustrator crash when saving on cloud, and the file did not recover
SOS. Recovery should work every time.
2 votes -
Rearrange artboard does not work with large artboards...
Having an issue with the Rearrange All Artboards feature when using very large art boards. See attached screenshot. Two artboards, one 6x16ft and one 3x9ft. Rearrange All Artboards using columns only seem to give an error of: "Rearrangement would take some artboards out of canvas bounds." even though the artboard could be arranged manually with the same settings.
Unrelated: Can you PLEASE allow uploading of videos again (specifically webm). It really helps when trying to communicate bugs and feature requests).
2 votes -
Illustrator doesnt let me "Save as" or open a new file on Macbook M1
I have a Macbook air M1 with MacOs Monterey 12.2.1, Illustrator up to date 26.2.1 and for months I had been having an issue that happens anytime, when I want to Save as a file nothing happens or when I want to open a file directly from Illustrator nothing happens as well. And when it's a new file without a name it only let me saves it to Cloud when I close the doc. And whenever this inconvenient happen I have to close illustrator a re-open again the program and it's annoying because I'm waisting time and also I had…
2 votes -
Can't open AI files until I delete settings
Every time I try to open a file, I get the beach ball of death...spinning forever.
I've discovered the only way to get illustrator (beta or release versions) to open a file again is to delete the settings in the Library and restart AI/Users/<username>/Library/Preferences/Adobe Illustrator version-number Settings
2 votes -
Trim View gets disabled when switching artboards with Pixel Preview on
In a document with multiple artboards and bled artwork.
In Pixel Preview Mode, Turn on Trim View. Select a Different Artboard. Trim View Turns Off.With no shortcut for Trim View this means you have to go back to the menu for every artboard you click. If you're working with 15+ artboards this process becomes tedious.
2 votes -
Zoom difetto
Con l'aggiornamento del sistema operativo Mac OS 12 non si riesce ad avvicinare con lo zoom, il valore dipende dal file da 400%, si files più leggeri si arriva a 600%
Questo tenendo la risoluzione dello schermo alla massima risoluzione mentre se si scende come risoluzione a 2k il problema non si presenta. Sia con Illustrator 2021 che con il 20222 votes
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