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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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119 results found

  1. Relink no longer works in most recent Illustrator

    When I update links outside Illustrator, Illustrator no longer shows the links with the recycle icon. The relink button in the links panel is greyed out. The only way is to manually relink the files rather than the nice refresh there used to be! This is very time consuming!

    2 votes
    1 comment  ·  Images, Links  ·  Admin →
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  2. 1,macos10.15.7　Illustrator26.0　PhotoshopEPS形式画像を配置すると指定したサイズにならない　psd形式は問題ない

    この現象は、以前のバージョン　CC2021までは発生しませんでした。
    解決策がありましたらお教えください。
    Windowsでは未確認です。

    2 votes
    0 comments  ·  Images, Links  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックにご協力いただきありがとうございます。

    ご報告いただいた「PhotoshopEPS 画像を配置するとサイズが大きくなる」という現象ですが、再現できませんでした。

    Photoshop の画像解像度ダイアログで「幅、高さ、解像度」が同じデータを各種画像形式で保存し、Illustrator 2022 に配置した場合は、同じサイズで読み込まれています。

    いくつか質問させていただきます。

    1. Illustrator 2022 では、全ての Photoshop EPS 画像ファイルで同じ現象が再現しますか？　（リンク、埋め込み）

    2. Illustrator 2021 で新規ドキュメントを作成し、同じデータを配置しても問題ありませんか？

    3. 各画像データを Photoshop で開いて画像解像度ダイアログで確認しても、同じサイズ設定ですか？

    4. 確認しても「幅、高さ、解像度」が同じ画像データにも関わらず、やはり Illustrator への配置サイズが変わってしまうようでしたら、問題のデータを検証用にご提供いただけますか？

    以上、お手数をおかけいたしますがよろしくお願いいたします。

    Illustrator チーム

  3. Windows

    １　Windows 10 Pro　バージョン20H2／プロセッサ　Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz／実装RAM　32.0 GB (31.8 GB 使用可能)／64 ビット オペレーティング システム、x64 ベース プロセッサ

    2　Illustrator2021で作成したデータを2022（最新版）で開き、デザインのバリエーションの作成を行おうとした。配置されている画像は２つ。うち1点の差し替えを行った。（Photoshopデータのリンクを変更）。差し替えた画像の大きさを変更するため、リサイズを行ったところ、アプリケーションがクラッシュ。復元データにより、1つ前の手順まではデータが残っており、作業の続行ができた。が、再び同じ作業（配置画像のリサイズ）でクラッシュ。
    3　続行したデータを開き直し、もう一度作業のやり直しをしようと思った。
    4　２つのリンク画像が消失した。『「」というリンクファイルが見つかりません』というアラートが繰り返し出る（「」というファイル名をつけたことはない）。エラーの起きていなかった配置画像も消失し、リンク情報そのものが消えてしまった。
    5　エラーの起きたデータを添付します。確認のため、開き直しているので日付がエラーの起きた当時のものではなく、本日のものに書き換わっているようですが、保存はせずに閉じています。

    2 votes
    2 comments  ·  Images, Links  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックにご協力いただきありがとうございます。

    日本語担当の PCM Maro です。
    すでに再編集で問題が解決されているとのことですが、いくつか補足説明させていただきます。

    『「」というリンクファイルが見つかりません』というアラートの「」ですが、本来ならばカッコ内にリンクファイル名が表示されるのですが、クラッシュにより、ファイル情報が欠落してしまったと思われます。（通常はリンク切れでもファイル情報は保存されています）

    今後、クラッシュが発生するような場合は、クラッシュ後に表示されるクラッシュレポートの送信機能をご利用ください。
    また、クラッシュの再現手順が明確であるような場合は、こちらの UserVoice にご登録ください。

    こちらのレポートは対応終了とさせていただきますが、コメントはオープンしておきますので、追加情報があるような場合は、コメントをお寄せください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  4. Placed images vanish

    When system (Windows) crashes with Illustrator open, any placed or linked images are missing in the recovery file, thus rendering it unusable.
    Warning appears, asking me to relink " " file (even if the linked file has a name), which I can't do due to missing information. Link palette is not displaying any information on what file it was either.
    I have never seen this bug before, but it has happened the last two times for me, and is very unfortunate.

    Windows 10 Enterprise
    Illustrator CC 25.2.1

    2 votes
    0 comments  ·  Images, Links  ·  Admin →
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  5. Illustrator v 25.3.1 on Mac Big Sur 11.4 Drag n drop multiple photos not dropping

    Adobe support support recommended I post here. When dragging multiple images from Photos, it grabs all images, but only drops 1 image. Copy and paste doesn't work either.

    2 votes
    0 comments  ·  Images, Links  ·  Admin →
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  6. Placed image was resized automatically

    I had encounter the issue where the aspect ratio (heights and width) of the placed images .psd was changed when the same file was reopen.

    As attached, 1.png was the originally placed image size.
    After the file was closed and reopen, the aspect ration of the image changed as shown in 2.png

    Please note that the original image was not edited in any way.

    2 votes
    2 comments  ·  Images, Links  ·  Admin →
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  7. Cannot place a bitmap TIFF into Illustrator (24.3 or 25.2)

    MacOS Catalina 10.15.4
    AI 24.3, 25.2

    I am unable to place any bitmap TIFF into the two latest versions of Illustrator. I tried two different versions of the file at two different dimensions and file-sizes.

    I get the dialogue: "Illustrator could not read the file [Filename]. Try replacing this with another valid link.

    I have never had this issue before. I tried a workaround wherein I open the TIFF directly in AI, and then copy/paste to my target file. However, the file is embedded and for large format work, this is not an acceptable workflow.

    Please help. TIA

    2 votes
    2 comments  ·  Images, Links  ·  Admin →
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  8. Image Trace Bug?

    Every single image I trace and expand causes this effect. Is there a way to get rid of it?

    2 votes
    1 comment  ·  Images, Links  ·  Admin →
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  9. IMPORTING png file = blank

    I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.

    2 votes
    2 comments  ·  Images, Links  ·  Admin →
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  10. adobe illustrator link images broken between mac and windows client

    adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

    2 votes
    0 comments  ·  Images, Links  ·  Admin →
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  11. このフォルダー内の見つからないリンクを検索機能が消えた

    このフォルダー内の見つからないリンクを検索機能
    バージョン28.5であることを確認したが、バージョン29.3.1ではその機能が消えてしまい、チェックボックスが出てこない

    1 vote
    0 comments  ·  Images, Links  ·  Admin →
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  12. Error Illustrator no encuentra los archivos enlazados

    Illustrator está fallando al reconocer los archivos enlazados, no los linkea en autámatico al abrir el archivo por más que esté empaquetado. En oficina ya son 3 computadoras Macbook Pro M3 que estamos teniendo ese problema desde la última actualización.

    1 vote
    1 comment  ·  Images, Links  ·  Admin →
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  13. CPU Preview Forced when Apple Wide Color images placed

    Bug:
    - Place a linked image into an illustrator file that has a color profile of "Apple Wide Color Sharing Profile"
    - Note that the preview mode switches to "CPU" and you are unable to switch back.
    - Restarting Illustrator has no positive effect.

    Workaround:
    - Change the color profile of the placed image to something else like "sRGB IEC61966-2.1" and restart Illustrator.

    Expected Behaviour:
    - Placing an image of any color profile does not change the view mode - - OR - - Illustrator should warn the user that the incoming image contains a color profile that Illustrator will…

    1 vote
    0 comments  ·  Images, Links  ·  Admin →
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  14. Message Unable to read your file appears

    If any image is imported into the software, it does not appear, but this message appears.

    1 vote
    1 comment  ·  Images, Links  ·  Admin →
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  15. Error [!IMP] al importar archivos o imagenes

    Aparece el Error [!IMP] al importar archivos o imágenes

    1 vote
    1 comment  ·  Images, Links  ·  Admin →
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  16. Outlined text corrupting in "placed" logo files

    AI logos with outlined text are being clipped/thinned/skewed when placed in both Illustrator and InDesign in 2025 apps.
    Can we expect a fix in an upcoming update soon?

    1 vote
    1 comment  ·  Images, Links  ·  Admin →
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  17. 「連結」視窗中，選取「多個連結」並按「重新連結」鈕之後，圖片未更新

    此次是要更新.ai檔內所有相同圖片的解析度，
    因此於「連結」視窗，「多選圖片」並按「重新連結」。

    然而，先於photoshop調完解析度後，
    以下兩種方式都 無法反映 更新後的解析度：

    1) photoshop內變更完檔案，ai自動跳出「是否更新連結？」視窗，點確認後、跑圖，圖片還是維持舊連結檔狀態

    2)「連結」視窗中，選取「多個連結」並按「重新連結」鈕之後，跑圖，圖片還是維持舊連結檔狀態

    最後用一個方法可以 正確更新 連結圖檔：

    3) 於「連結」視窗點擊「單獨圖片」，重新連結、跑圖後是正確更新的連結檔解析度；但這等於需要一張一張點擊

    1 vote
    0 comments  ·  Images, Links  ·  Admin →
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  18. Large placed TIFFs fail to preview

    Here's my original post from May '23. The issue still exists.

    https://community.adobe.com/t5/illustrator-discussions/large-placed-files-with-layer-transparency-fail/m-p/14713026#M411782

    In the many months since, this has cropped up many times and I've had to find workarounds each time. Today is no exception - today's is a flat (not transparent) file 48640 × 26442px, CMYK. Preview fails without Rosetta; Rosetta succeeds in making a preview (but doesn't always, per discussion in the linked thread).

    1) Current hardware: 16-inch 2023 MBP. Apple M2 Max, 32GB Ram. Sonoma 14.6.1.
    2) Illustrator version 28.1
    3) placed a large TIFF
    4) expect a preview, don't get one
    5) happy to upload files if there's…

    1 vote
    0 comments  ·  Images, Links  ·  Admin →
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  19. Illustrator freezes when selecting links & switching documents with placed images

    When working on a file that has a few placed images, Illustrator freezes for about 45 seconds when selecting different links in the links panel. This also happens when switching between open documents with placed images. To recreate the problem, I reset the preferences on the latest version of Illustrator, opened 2 files with lots of placed images, then selected different images and switched between the two open documents. Sure enough after a couple of minutes Illustrator started freezing giving me the beachball for about 45 seconds. This bug has only started happening in version 28. I reverted to version…

    1 vote
    1 comment  ·  Images, Links  ·  Admin →
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  20. Image resolution differs depending on image orientation

    When placing an image in Illustrator, the image format is HEIC, and in portrait mode or landscape: The landscape picture shows the amount of ppi as 1 logical number. The portrait mode picture shows 2 numbers for ppi, and they are totally different.

    1 vote
    0 comments  ·  Images, Links  ·  Admin →
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