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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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27 results found

  1. BUG: Can't downloaded .ai file by adobe site

    when I try to download the file proposed by adobe "final-flora-design-sample.ai" in creating 3D graphics in illustrator, it gives me an error. After I say "allow" on the site, I get an error on creative cloud. I have all free access to download from the adobe site... at every download attempt it offers me the same error

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
    How important is this to you?

  2. Helpx practice files not loading in Ai

    I am trying to go through a helpx tutorial to learn illustrator. I downloaded the practice file on helpx but am getting an error when trying to open it in illustrator.

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
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  3. After the new 25.4.1 version, Learn Function and Interactive Tab doesn't work anymore.

    The Learn Tab is currently blank, and it's an obstacle to learning the Illustrator.

    Windows 10 Home x64
    Adobe Illustrator 25.4.1

    1 vote
    2 comments  ·  Learning and Help  ·  Admin →
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  4. "Color A Vector" learning practice page comes in already completed instead of a prepped canvas.

    "Color A Vector" learning practice page comes in already completed instead of a prepped canvas, so nothing changes when proceeding through the practice steps. This causes confusion and wasted time because nothing was changing as if I was doing something wrong. I added a few screenshots to show some of the steps, and where the picture was already at the desired settings to complete the steps. Could this be fixed so that I am actually creating the image? I left my best contact email which is different from my business email linked to my account. I am using a Toshiba…

    1 vote
    1 comment  ·  Learning and Help  ·  Admin →
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  5. Help > Illustrator Help goes to marketing page

    Selecting Illustrator Help from the Help menu no longer links to Illustrator information and search links, but goes to a generic CC marketing page. From there, there is no clear path, and it requires at least two more clicks, in addition to having to figure out which are the appropriate links to follow. This is not helpful, and takes time away from productive work.

    1 vote
    1 comment  ·  Learning and Help  ·  Admin →
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  6. broken web links in documentation

    In https://helpx.adobe.com/illustrator/using/image-trace.html#

    https://helpx.adobe.com/content/dam/help/en/illustrator/using/image-trace/S_AutomaticTrace_Md_N@2x.png

    https://helpx.adobe.com/content/dam/help/en/illustrator/using/image-trace/S_TracingPhoto_Md_N@2x.png

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
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  7. Welcome page doesn't seem to work

    Clicking on the 'see what you can create' or 'swap colours' panels does nothing on my windows 10 machine in Illustrator and InDesign. I like the idea of this though!

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
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