Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
27 results found
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"Introducing keyboard s..." notification will not go away
I keep getting a notification that's cutoff and won't go away. there's no close button and I cannot move the window. I get half of the message about "introducing keyboard s... While in text mode, press 'C...... B/U/I'....." How can I get rid of this notification?
2 votes -
Hilfe reagiert nicht, sowohl Lupe als auch Hilfe unter "Fenster" Mac OS Ventura 13.6.7., AI 28.5
Die HilfeFunktion ist unzuverlässig.
Manchmal reagiert sie, manchmal erst in einer zusätzlich neu erstellten Datei, manchmal nach dem Neustart von Illustrator und manchmal gar nicht.
Das Entdecken-Fenster ist also nicht zugänglich.1 vote -
Hands-on Tutorials steps images gone
Illustrator 28.5, on a Mac. The step-by-step images in the hands-on tutorials are gone, at least in the Branding and Identity Practice ones. You can't follow along and create something "as shown" if it's not shown! Please put the images back in these tutorials where they indicate to do it like in the (invisible) image, they were very helpful. It's not really possible to do the steps if you don't know what you're supposed to be doing.
1 vote -
Delay and Unresponsiveness in Help Search Function
OS: macOS Sonoma 14.1 - Adobe Illustrator 28.0
I am experiencing a persistent issue with the Help drop-down menu in Adobe Illustrator. Whenever I attempt to use the search function within this menu, the program becomes unresponsive for a prolonged period. This issue occurs consistently on the initial use of the search feature during a session.
To Reproduce: Open Adobe Illustrator, click on the 'Help' drop-down menu, type any query into the search bar.
Expected Result: The search function should respond promptly, displaying results as the query is typed.
Actual Result: Upon entering the first character in the search bar,…
2 votes -
Training videos do not open
I have just started to use AI and I want to watch every training video which is provided. Unfortunately, when I click any of them, just blank page comes and I cannot do anything else.
1 vote -
Easiest fix of the year: keyboard shortcuts listed incorrectly on website (paste in place, paste on all artboards)
Keyboard shortcuts incorrect on website (paste in place, paste on all artboards). Instances of "B" should be "V."
2 votesThe typo has been fixed. Thank you!
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Discover panel’s videos don’t have Full Screen button
OK, I am a new user and want to use Discover to make some learning.
Illustrator shows me the video of steps I need to perform.
How on Earth am I going to view these that small, if I am not familiar with the UI? What good do they make being shrunk like this?Also, when you try to see maybe the cog button has something useful, the video covers the menu. Just great.
And even if you find the 'Read article in a browser' link, it’s somewhere deep below, and you have to scroll all the way down.
Good…12 votes -
the documentation website shows the documentation for a brief moment then redirects to a ******* sign-in page. I hate that
i just need to read an answer to access some basic functionality in this baffling inscrutable ever-changing nightmare monstrosity, and the official documentation site has started redirecting to a sign in page and the back button doesn't work. i feel like you should know humans experience this and experience anguish because of it every day. i /know/ that this happens because someone needed to make a number go up in a spreadsheet. sincerely, **** that person with all my heart. thats my idea
everyone else have a good one1 vote -
Illustrator 2023 (27.1.1) help -> user guide -> search doesn't work
Illustrator 2023 (27.1.1) help -> user guide -> ...helpx.adobe.com... search doesn't work on MacOS Ventura - Firefox 108.0.1
1 vote -
Illustrator will automatically convert color codes of shapes and vectors when a document of different color profile is imported.
I've seen this issue where people complain about color codes in Ai changing automatically, this leads to brand color codes slight off for most projects. I've discovered this issue myself and apparently when profile mismatch warning box are not checked (i.e Ask when opening, Ask when pasting) Ai will automatically convert the colors without asking. If you import multiple images then the color will be way off after 10 images. This happens when Ai is in sRGB and the photos are either untagged or AdobeRGB or other than sRGB. If you checked the warning boxes Ai will prompt you what…
7 votes -
eyedropper tool in recolor artwork not available
In the Recolor Artwork panel, there is no eyedropper tool at the top. There is only the word "Reset". Why is this happening?
3 votes -
Tutorials in Czech have disappeared
After installation WIN11 - practical lessons in Czech have disappeared, the program cuts.
1 vote -
request to solve a bug
I Am unable to do the function of "ctrl+D" . i feel its some sort of bug.
kindly look into it2 votes -
The video player for tutorials defaults to the top when you open advanced recolor artwork
I am following along with the tutorial and when I open advanced recolor artwork, the tutorial window is unclickable and jumps back to the top (so you can't follow along anymore) and I have to close out the color tab in order to scroll back down to the video. It is not a huge problem but it is a small problem. Love you Adobe!
3 votes -
BUG: Can't downloaded .ai file by adobe site
when I try to download the file proposed by adobe "final-flora-design-sample.ai" in creating 3D graphics in illustrator, it gives me an error. After I say "allow" on the site, I get an error on creative cloud. I have all free access to download from the adobe site... at every download attempt it offers me the same error
1 vote -
After the new 25.4.1 version, Learn Function and Interactive Tab doesn't work anymore.
The Learn Tab is currently blank, and it's an obstacle to learning the Illustrator.
Windows 10 Home x64
Adobe Illustrator 25.4.11 vote -
The Operation cannot complete because of an unknown error. [PARM] when accessing Help
When I try to go to help and start typing "R" for Resize the error happened. See the image.
Illustrator 25.4.1 on Mac OS X Catalina 10.15.7
2 votes -
Whatever happened to User Guides?
I myself am an OLD(School) Illustrator user truly believe that the lack of issuing any type of user guide is at best discourteous. Unfortunately, Adobe seems quite happy to Offload (i.e. burden and/or inconvenience) the task to their community. It seems like they used to consider us customers (or even clients) who deserved professional, well-organized, easy-to-use, comprehensive, and UP TO DATE instructions and guides. Hmmm,.. whatever happened to support those who put/keep you in business? I guess in the software business that's progress?
It's even worse when you consider that we live in a time when it would be…
2 votes -
25.4.1 is available in Creative Cloud but the What's New section of the user guide only covers 25.3.
The CC installer is bugging me to install 25.4.1, as shown in the highlighted portion of this screenshot. But the "view more" link leads to https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/whats-new.ug.html, which only describes 25.3.
I personally am in the prerelease program, so I can dig up the release notes and see that 25.4.0 is a release that fixes a dozen or so small bugs that haven't affected me, but most people aren't. And 25.4.1 is a total mystery, with nothing in the prerelease section. Can we get the public "what's new" page updated to say that 25.4.0 fixes a bunch of the top…
2 votes -
Helpx practice files not loading in Ai
I am trying to go through a helpx tutorial to learn illustrator. I downloaded the practice file on helpx but am getting an error when trying to open it in illustrator.
1 vote
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