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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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603 results found

  1. Deleting Effect Causes Crash

    Any time I try to delete an effect from an object, illustrator crashes.

    10 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  2. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

    4. I receive: " An unknown error has occured. "

    I uninstalled and re-installed CC 2019 with no changes.

    10 votes

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    Need More Info  ·  3 comments  ·  Documents and Artboards  ·  Admin →
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  3. Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0

    Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.

    9 votes

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    Need More Info  ·  8 comments  ·  User Interface  ·  Admin →
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  4. All Text Disappeared!

    I saved my file as .aic but the next time I opened it all the text layers disappeared! Everytime I open the file it automatically creates a recovered version also, but still no text. I also cannot download the version from cloud that shows the last version I made with all the text still visible.

    9 votes

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    Need More Info  ·  10 comments  ·  Type, Fonts, Text  ·  Admin →
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  5. Live color preview doesn't work anymore in recent update, 27.5 version

    9 votes

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    8 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  6. Images in clipping masks glitching and overlaying artwork when in GPU

    This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.

    iMac Pro - Big Sur 11.61
    Illustrator v26.0.1

    9 votes

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Illustrator Engineering responded

    Hi All,

    Thank you for reaching out and reporting this issue.

    We’ve attempted to reproduce the problem in-house but have been unable to do so with the current information. To assist us in resolving the issue more effectively, we would greatly appreciate it if you could provide the following details:

    1. Machine configuration and GPU details.
    2. If possible, the .ai file(s) where the issue is observed.
    3. A short screen recording demonstrating the issue.
    4. Confirmation on whether the issue persists with the latest Adobe Illustrator build.

    Your input will help us investigate this more thoroughly and expedite a resolution.

    Looking forward to your response.

  7. Can't highlight values in fields

    Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.

    9 votes

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    7 comments  ·  User Interface  ·  Admin →
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  8. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    9 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

  9. 'Preview' instantly applies effect or operation

    If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

    For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

    Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…

    9 votes

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    Need More Info  ·  16 comments  ·  Documents and Artboards  ·  Admin →
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  10. The Selection Tool keeps defaulting to the Direct Selection tool

    The Selection Tool keeps defaulting to the Direct Selection tool

    9 votes

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    16 comments  ·  Tools  ·  Admin →
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  11. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    2 comments  ·  Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

  12. Cannot merge layers

    Version 22.0.1 brand new download of Illustrator

    'The action cannot complete because a parameter is invalid.'
    (possibly a program error)...
    This is what I get when trying to merge layers.

    9 votes

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    Need More Info  ·  2 comments  ·  Layers  ·  Admin →
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  13. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

    9 votes

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    10 comments  ·  Documents and Artboards  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

  14. CC 2018 Multiply Blend Mode Incorrect

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping…

    9 votes

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    6 comments  ·  Print  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We could reproduce this issue at our end, following are the findings

    1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
    2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
    3. Works fine in Overprint Preview
    4. Works fine in Print & PDF

    Please confirm above observation match with the problem reported in this issue

  15. Fix NO handles on shapes

    Shapes created with shape tools do NOT have corner rotate options available anymore.

    I'm really starting to look into Corel Draw or really any other program just so I don't loose more work DAYS trying to figure out the latest friggin bug release - not seeing a lot of improvements just bugs.

    How about you just leave things alone for a while and focus on quality and reliability.
    That'd be nice.

    Adobe is making itself pointless and overly expensive with lost productivity.

    8 votes

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    3 comments  ·  Tools  ·  Admin →
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  16. Eyedropper tool not showing correct colors sampled outside of Illustrator

    When I click and drag the eyedropper tool outside of Illustrator to sample a color from something else (a website, pdf document, etc.), the color isn't correctly picked up.
    For example, if I move the eyedropper over something orange, it shows in Illustrator as blue or black; even if I sample a large white space, it shows in Illustrator as a different color. It seems to only be showing sampled colors as white, neutral, black/gray, and shades of blue.
    The program is up-to-date.
    I tried it in two browsers, Chrome and Safari, and the results were the same in both. …

    8 votes

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    6 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.

    You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.

    Please try this and reply in comment if the above suggestion worked for you.

    -Rama
    Illustrator Team

  17. Text will not change fill colour to what has been selected

    WIndows 10, Illustrator 23.0.3: After selecting text, I try to change the fill colour either using the eyedropper tool or the swatches panel. I expect the text to change to that colour. However, while the colour window shows the colour has been changed, the text doesn't actually change colour. I have to outline the text in order to get it to change colour.

    8 votes

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    15 comments  ·  Type, Fonts, Text  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Melina ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    As per attached screen shot , for the selected Text object your fill is below the Characters in appearance panel.
    Can you kindly move the Fill above the characters and change fill. This will hopefully resolve your problem.
    In order to identify the root cause , can you kindly provide us eyedropper setting snapshot ,you can find eyedropper settings by double click on eyedropper tool .

    Thanks
    Anish

  18. Align not working when ALL items in a group are selected

    Since updating to CC 2018, Align to Selection and Align to Artboard are not working when ALL items in a group are selected.

    Align appears to work if ALL BUT ONE item in the group are selected... but if the final item is selected, it stops working... nothing happens.

    This is not ideal as it means you then have to align the remaining item with the rest of the group manually... with transform or by eye.

    8 votes

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    3 comments  ·  Align, Distribute  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side and behavior is similar to Illustrator CC 2017 version. If you think behavior is changed in Illustrator CC 2018 kindly share a small video of Illustrator CC 2017 behavior and Illustrator CC 2018 behavior at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you

  19. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    8 votes

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    5 comments  ·  Performance  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  20. Font drop down list won't allow font selection.

    Mac Studio
    Sequoia 15.6.1
    Adobe Illustrator 2026 version 30

    My font drop-down list allows me to preview fonts, but not select them. If I preview and click a new font to select it, the type window closes and my select text reverts to the original font. I've tried using the text tool and the selection tool - same problem. To change a font, I must type the ENTIRE NAME in the font window and hit return. Very time consuming. :(

    7 votes

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    6 comments  ·  Type, Fonts, Text  ·  Admin →
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    Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    If you are still running into this issue on latest Beta builds, please comment here or send us an email to sharewithai@adobe.com and mention the link of this thread (https://illustrator.uservoice.com/admin/v3/ideas/50725475) in the subject.

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