Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7702 results found
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General Performance Issues and Font Issues
The Issue that I'm having see screenshots happens randomly in adobe applications like Illustrator.
I followed the instruction the adobe support gave me with the link, but there where no issue so I send you the last step, more details. Re-install fonts or Creative Cloud etc. don't solve the problem. I have this problems here and there since more than a year now.
macOS Mojave Version 10.14.02 (Issue appears also in older versions)
The latest Issue I have sometimes is, If I save the Illustrator file and saving is done, Illustrator jumps back 3-4 steps (undo). So after I save…
1 vote -
I fail to change default fonts in Illustrator CC 21.0.0 with the method on web
I fail to change default fonts in Illustrator CC 21.0.0 with the method on https://helpx.adobe.com/illustrator/using/fonts.html#Changethedefaultfont. I changed the Character Styles, but type is still Song type
1 vote -
Color blend control panel
Trying to change a fill in a preexisting color blend. Control panel only allows shifting the current blend, not adding or changing color. Any time the color pallet is selected, the blend control box disappears. Adobe is adding more features is cool, but taking away the basic features we've had for years is uncool.
1 vote -
ILLUSTRATOR CRUSHES WHEN I CLICK ON THE BRUSH TOOL.
Illustrator crushes everytime I click on the brush tool. I have reinstalled the Illustrator and its not working. I am using a hp z800 running windows 10 with Nvidia Quadro K2000 as my gpu. Please Please Help
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator won't open any files
Since the new update I am completely unable to open any AI or PDF file in Illustrator. Nothing will open, just the rainbow ball of death forever until I have to Force Quit. I've uninstalled Illustrator and even installed earlier versions with no luck. I've 'repaired' Creative Cloud with also no luck.
I'm working on MacOS High Sierra (10.13.6), Illustrator v23
A couple times I've gotten an error message that says: "cannot open ___ file because this file does not exist."
Please help!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Creating new document blocked / or the whole illustartor blocked
- User is having some item selected on currently opened document,
- Press on create a new document (shortcut on from the menu),
- Window with new document properties pops up,
- When user clicks - return key too fast, creating new document gets blocked
- Reason for that is that under create new document window illustrator show "move window" (see srceen).
- To proceed with creating new document you have to close the create new document window and move window and again go back to create new...
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
windows maximize only takes a 1/4th of the screen
whenever I full-screen illustrator flashes to fill the entire window then only fills the top left 1/4th of the window.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator v23.01 will not open subsequent vector files via Indesign, Bridge or directly from a folder.
When I try to "Edit with" in InDesign or open a vector file via Bridge or directly from the folder, it opens the file for the first time on launching the software, however if I try to open files again while Illustrator is up and running, it will not open. I then have to quit Illustrator to open the file. This is counter productive as I have to do this even when i have to make a small edit or move/delete an object. Especially when I'm working on multiple graphs, etc.
My fix for now is to revert back to…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Recent change to transform function is anti-intuitive.
I have used Illustrator since version 1.11 and the shift key has always been used to constrain angles and proportion in drawing and transforming. suddenly without notice in the latest upgrade the shift key has to be used to FREE transform and the default in the transform function is to maintain proportion or constrain movement to 45 or 90 degrees. This is against the habits of 30 years use. I have also noticed that in the Option>scale function the highlight which used to default to the angle value no longer does so requiring addition keystroking. Not helpful.
1 voteUhm, the Shift does not behave like this now, and even in Photoshop they decided to give a legal option to change it back.
As for the Scale and Rotate dialogs not focusing the filed with the value — also fixed.
Please comment back if you still have these problems.
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Phantom Artboard keeps appearing
After I have created multiple artboards, and click to rearrange them, I keep getting this phantom artboard that shows up. It doesn't seem to be an actual artboard - I cannot select it with the artboard selection tool, and it doesn't show up on the artboard list, but it's there, being annoying visually, and since I can't select it, I can't figure out how to make it go away. I've tried to close and reopen the file, as well as the program. The only thing that has made it go away is to recreate the artboards in a new file…
1 vote -
🐛 Illustrator CC2018 doesn't show certain font styles while Adobe Xd does.... [BLOCKER!!!!]
The font style is visible in all tools but not in Illustrator and Photoshop. What is more than annoying... A hotfix would be nice because it's definitively a colossal blocker!
1 vote -
Merging paths changes shape appearance
So basically I have this shape that I am trying to subtract the white type out of so it is one shape (like a stamp) where the white type is open, not white fill.
When I go to delete the white type from the path, or minus front, or divide, or using the shaper tool (it doesnt matter-same thing happens across the board)- the appearance of the type changes, becoming thinner- but the vector doesn't actually change... it's a visual thing, but its noticeably different.
Not sure if that makes sense or if this has happened to anyone else....
Does…
1 vote -
edge lossy and distorted after exporting AI file as PSD
When I export file as a PSD, no matter, what size I export as, 150psi or 400psi, or CMYK or RGB….
There is allways loss on the edges, and if my design is stripes for instance, each stripe as loss, and also appears slightly distorted with colour variation down one edge. See screenshot1 vote -
Can't add gradients to fonts without outlining them first
Can't add gradients to fonts without outlining them first - used to be able to
Also, would love to put the stroke on the outside or inside of font before outlining - never been able to do thatI use Windows 10 home
1 vote -
All new & existing .PDF registering file type as only .AI
System: MacOS High Sierra
All documents regardless if they're saved as and appearing as .PDF have now all changed so under 'file type' it classes them as Adobe Illustrator Documents meaning you can only view these in AI rather than a basic PDF view.
This also affects the ability to view PDF after creation as it doesn't pop up like previously.
This wasn't the case previously it has just changed for me today.
Help?
1 vote -
1 vote
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Grey blocks trailing
Using Mac OS Mojave
Version 10.14.1When I move an object within the art board, the area following it gets grayed out. If I zoom in our out, the greyed out area disappears. It's been happening ever since the 2019 update. I've attached a video screen shot.
1 vote -
blendtool
Hi Adobe,
I downloaded the new illustrator, 2019 version. Happy to see that the eyedropper tool can adopt colors from images again.
However the BlendTool seems to be different. In earlier versions it was possible to ajust the line on which you blended certain shapes... It appeared between the shapes as a loose vector line. This line is gone now, the only thing I can ajust are the shapes which I blended.. Can you guys fix this again in an update?Thanks! Bjorn.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator doesn't open
I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01
I even tried uninstalling and installing it again but nothing changed.
Thank you
Corina1 voteHi,
What happens when you choose the Illustrator menu Window >> Application Frame ?
Thanks & Regards,
Raghuveer Singh -
Guides disappear until file is reopened
I've created an isometric grid for illustration and converted the grid lines to guides. When I leave my document open for a while (maybe an hour or more) and come back to it after a lull in activity, my guides seem to be gone. The "Guides" item in the "View" menu is grayed out, and the keyboard shortcut Cmd+Shift+; to toggle guides on and off does not work. Nothing is hidden or locked in my document. Closing and reopening the document immediately fixes the issue, with guides toggling on off when prompted. There's clearly a bug here, figured I should…
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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