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Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0

Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.

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Matthew Lyons shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminAnmol Sud (Admin, Adobe Illustrator) commented  ·   ·  Report

    @All

    Thanks for reporting this issue — this is not the expected behaviour in Illustrator.

    To help us investigate further, could you please share the following details?

    1. Which files are you seeing this issue on, is there some specific type of content or is it a generic issue? Can you please share the file with us?
    2. Do those files have multiple artboards?
    3. Can you share a short screen recording of the slowdown you are seeing?
    4. If possible, please also share your Illustrator preferences file over email. It should be located at:
    C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 30 Settings\en_US\x64\Adobe Illustrator Prefs

    You can share these details over email at ShareWithAI@adobe.com with us.

    Thanks,
    Anmol Sud
    Adobe Illustrator team

  • Marley Hiler commented  ·   ·  Report

    Same for me, Windows 10, 4090 RTX and 3090 RTX both doing this. 128gb RAM, i9 14900k. Whatever you changed for rendering the canvas has completely f*cked GPU preview.

    Turning on CPU preview fixes it, but this is not an option. CPU preview looks terrible and this worked fine in AI 29

  • Marley Hiler commented  ·   ·  Report

    This has been broken for almost a month now since launch. I literally cannot use Illustrator that I'm paying for...

  • Pascal Garin commented  ·   ·  Report

    I have the same problem, in spite of a powerful configuration: DELL XPS, Intel i9, 32 GB of RAM and NVidia Geforce RTX 4080.
    This bug was absent from previous versions (29.x).
    Please, Adobe, solve it urgently.

  • Ian C commented  ·   ·  Report

    I'm also having this problem. Every time I scroll with the wheel, both with or without the zoom to scroll option enabled, the app will lag for about 2 seconds. This does not happen when moving the scroll bars manually with the mouse, or using the hand tool to scroll. It seems to be exclusive to scrolling with the mouse wheel.

    Edit: I attempted to paste my full specs from the help menu, but it has an error when trying to update the comment with them.

Illustrator (Desktop) Bugs: User Interface

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