Jimmy
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9 votes
Hi,
Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
2. Can you please share the video of the problem?
3. On which version of Illustrator and OS are you working?Please share the details on sharewithai@adobe.com
Jimmy
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115 votes
The team had to retract the feature from Beta builds after a brief testing period
An error occurred while saving the comment Jimmy
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137 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi ,
The bug will be fixed when PS is upgraded to the latest version 22.3.1 . Kindly update PS to 22.3.1 and Bridge to the latest version. If the issue still happens, kindly reset your Settings in both PS and Bridge.
Regards,
Aishwarya G GadodiaJimmy
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17 votes
Does this still happen for you with the latest Illustrator releases? Please check and comment back
Jimmy
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2 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Jimmy
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14 votesJimmy
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1 vote
An error occurred while saving the comment Jimmy
commented
You may have already tried this Sandy - first make sure View > Smart Guides is on (CMD-U or CTRL-U), and disable Snap to Grid or any other snaps. By default I leave Snap to Point on. I know this is problematic for me at times with Snap to Grid overriding Smart Guides. Restarting Illustrator can also restore functionality. Since it sounds like you have tried all that, I would double check the Smart Guides settings under preferences. Perhaps the tolerance was changed. I'd hope reinstalling or resetting Illustrator's preferences would have solved this for you too, but here are my settings if it helps. Good luck.
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11 votesJimmy
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3 votesJimmy
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107 votesDone (Available in Beta) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).Please do let us know if this issue is resolved for you or not.
With Best Regards,
Illustrator TeamAn error occurred while saving the comment Jimmy
commented
Saving is definitely slow and if you try to quickly save an .AI file followed by a PDF you can seemingly interrupt the first save causing the first save to not happen, which is a big problem if you regularly save in multiple formats for proofing. On a recent V24 release there was an annoying popup warning about interrupting the first save, which seemed new. This popup appears to be gone, but the action it was trying to prevent can still happen if you're quickly saving one format, followed by another. The quicker you are with save shortcuts, the easier it is to experience this issue. This was never an issue pre-2018 versions of Illustrator CC. Normally the loading bar dialog box would display, and as long as the loading bar was displayed you knew to wait until the save action was complete.
As for exact save speeds, I'm not sure if everyone hear has just had noticeable slower saves, or if they don't see a new dialog box showing the save progress, in addition to the "Saving" status in the tab.
I might be highlighting a separate issue.
Jimmy
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16 votesJimmy
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283 votes
Hi Everyone,
We have fixed this bug in our latest release – v 24.2.1 which is available worldwide now. Thanks for your patience on this.
Please note that after upgrading you might still see that Align To sets itself to Align to Key Object. If you see this, please manually set the Align To to the required setting, and this reported bug will not happen again. You’ll need to this one time only.
The reason Align To might get set to Key Object after update is because Ai remembers your last Align To on subsequent launches as well. So, if your last Align To was Key Object before quitting/upgrading, after first multi-selection, it will set itself to Key Object. After you manually change it one-time, it will work fine.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Jimmy
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An error occurred while saving the comment Jimmy
commented
Definitely seems like a visual bug in Illustrator 24.2.1. When you directly click an object with the Selection Tool (Black Arrow) the edges are fine. However marquee selecting or selecting multiple objects results in these thick previews/edges, which makes alignment with smart guides even more frustrating than usual. It also gives the appearance of a double line or compound path as if the stroke has been expanded, which it has not been.
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1 voteJimmy
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7 votes
An error occurred while saving the comment Jimmy
commented
One thing that seems to be related to this issue for me is how many tabs you have grouped together. When grouping Layers/Artboards/Appearance/Graphic Styles I am unable to get the Layers/Artboards tabs to properly load without manually using the Window menu to select which one I want to view. When I remove Graphic Styles or Appearance from the group it appears to function properly again.
When the issue occurs, which has only been more recently for me, I can see the area around the name in each tab can be selected as well to avoid this non-responsiveness. It is almost like the bounding box around this text cannot be selected but the tab/button can be, as you can see it highlight when hovering over the tab.
Jimmy
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18 votes
Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.
Following Apple document talks about deprecations that lead to removal of Resource From .ai files
https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc
Jimmy
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2 votes
Hi All,
Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
To nail down the issue further we would like the following information from your end :
1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
It would be really helpful if you could provide a short video having steps to reproduce the issue.Share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator TeamAn error occurred while saving the comment Jimmy
commented
I'm not exactly sure when, but currently this issue is no longer happening. It seemed to be fine in v24 today and is still okay in v24.0.1
Jimmy
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84 votes
Based on feedback, this issue is fixed by upgrading to MacOS Catalina . We are closing this .Let us know if you are still observing this on MacOS Catalina and we will reopen this thread.
Regards
Ankit Goyal
Illustrator TeamAn error occurred while saving the comment Jimmy
commented
I've upated to 10.15 macOS Catalina and so far I have not experienced any white flickering. Has anyone else updated and still had this white flickering? I've managed to survive at least a week so far without white flickering. Performance of Illustrator is still sluggish but no flickering so far.
Just as a side-note your 32-bit apps will no longer be supported when you do upgrade, which may be another Mac issue for some.
An error occurred while saving the comment Jimmy
commented
White flickering frequency has increased over the last month. I do not use any standard Office applications. I do have Windows Remote Desktop installed, but use Thunderbird for emails and LibreOffice as an alternative to Microsoft Office. I'm not so convinced the two are related as I don't have Outlook, Excel or Word installed. Performance in general has not improved with each version of Illustrator and 2019 is noticeably worse than 2018, and there are other forum posts regarding the laggy performance issues. The white flickering issue still occurs on Illustrator 2018 as I have previously reported in other support tickets.
I'd also like to know if any other posters who have installed Catalina are experiencing white flickering.
My Setup:
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
Memory 16 GB
AMD Radeon R9 M395 2GBResolution: 5120 x 2880
Mac OS 10.14.6Jimmy
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1 voteJimmy
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446 votes
Starting from the February 2024 release, version 28.3, this option is no longer enabled by default for new documents. If you had hyphenation enabled in an existing document, Ai will respect this.
Jimmy
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676 votes
We have done further updates to Dimension tool with recently released version - 28.3
You can create and use your custom scale for dimension, hide or show units on dimensions and dimensions are now sticky to the object - they transform as well when you transform the object.
Jimmy
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Definitely been an issue for at least a few years. Please provide an option to disable scrolling through all fields in Illustrator windows or no longer make this the default action when you hover your mouse about a field. Just the slightest movement of your index finger will start scrolling through numbers.
This is really problematic when you are clicking to type in a field to change the unit to another value. For example: if I type in a new height value for a selected object and then hit enter on the keyboard the cursor disappears. So if your next movement is to move the mouse and you scroll just the slightest bit, the values start to rapidly scroll up or down depending on which way you slightly moved your finger. When you are doing critical size adjustments or distortion this is annoying and sometimes subtle enough where you don't see the issue occur.