Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
790 results found
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Charts and Graphs: x-axis number values shift when revising data in a bar graph
When reconfiguring a bar chart with new data (as opposed to creating a new chart), the values at the bottom x-axis will shift on their y-axis, or in other words, their baseline will shift.
5 votes -
Fix Illustrator freezing and crashing
I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
フォントの表示がおかしい
本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。4 votes -
Clearly inform about specific words "violating" community standards when generating art
I think when 'one or more words' violate the guidelines, Illustrator should clearly inform us what words these are exactly.
I guess this can be used for a bad cause, like to gather the database of restricted words... but I don’t understand why normal users should suffer because of this.4 votes -
File > Place doesn’t work
The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working
4 votes -
Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"
Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
Then import the text file as a tab delimited data file in a spreadsheet of your choice.In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.
Look down the rows and at the menu commands...
Expected behaviour:
Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).Actual behaviour (on both Mac and…
4 votes -
Plug-in: UxpExtension.aip missing and needs deleting or updating??
Illustrator 2021
macOS Big Sur 11.5.1Can anyone help? I cannot find this plugin to delete it??
4 votes -
表示拡大時にグレーアウトする
macOS Catalina 10.15.7
Mac mini (2018)
CPU／Intel Core i5 3GHz
メモリ／16 GB 2667 MHz DDR4
Intel UHD Graphics 630 1536 MB
Adobe illustrator 2021(25.3.1)GPUレンダリングはOFF
画面表示を拡大時（拡大率はまちまち）にグレーアウトする。
縮小していくと、グレーアウトは直ります。
会社の同じ環境の人も、同じ現象が起こっています。4 votesIllustrator 製品版フィードバックへのご協力ありがとうございます。
再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。
・使用マシンが Intel Mac
・環境設定の GPU パフォーマンスが無効
・複数ドキュメントを開いている
・開いている2番目以降のドキュメントで 1200% 以上にズームする上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
この現象は、M1 Mac（M1 ネイティブ、および Rosetta 起動）では再現しません。今後、詳細な検証作業を行います。
情報のアップデートがありましたら、こちらでご報告いたします。
よろしくお願いいたします。Illustrator チーム
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Import SVG, crashing illustrator
I'm on MAC and I'm using the latest versin of Illustrator 25.3.1 and when i import an svg (who come Adobe XD), illustrator do not respond and crash.
4 votes -
Color settings Reversing to default
AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.
This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1
4 votes -
AI2Key plugin not showing when exporting
Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB
The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible…
4 votes -
Illustrator 2021 - Restart Illustrator to auto-recover files doesn't work
Illustration 2021 25.0.1 version constantly crashing.
On restarting Illustrator app auto-recovery process doesn't work - It doesn't open up the unsaved files with the Recovered suffix as on previous versions.
4 votes -
Copy & Paste not working from Illustrator to Photoshop
Copy and paste from Illustrator to Photoshop no longer works. When attempting to paste in Photoshop, Photoshop gives this response..."could not complete the paste command because the clipboard data is empty or invalid". I recently updated to Illustrator CC 24.1 and Photoshop CC 21.1 running on Mac OS High Sierra v. 10.13.6 This functionality worked flawlessly on the previous versions of Illustrator and Photoshop, but no longer works with the update. I've tried trashing prefs and restarting the computer, but to no avail. Is there a fix for this?
4 votes -
Mi panel de propiedades esta TODO en ingles-
Es muy molesto, todo esta en español excepto esto y son palabras muy tecnicas las cuales no conozco. Dependo de estar parando mi trabajo y traducir cada maldita palabra. Esto no pasaba cuando utilizaba Adobe ilustrator 2020.
Este 2021 esta lleno de fallas, pero este es el mas molesto. ARREGLENLO.4 votes -
units won't convert for ruler
I converted the units in my preferences to inches however the ruler kept displaying cm regardless.
4 votes -
Hide edges not working
When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.
4 votesAs far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.
Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.
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"Don't show again" check box
"Don't show again" apparently means show every d*mn time.
Checking the box never works. Why?
And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.
Fix your sh*tty program and make it as good as it was before CC.
4 votes -
Illustrator Window Disappears When Changing Screen Focus
When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.
It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.
This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…
4 votes -
ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE
Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !
4 votesThis issue is fixed in Illustrator 2020 (version 24.1 and above)
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Grouped Objects Resizing Errors & Inconsistency
macOS Mojave 10.14.5
Illustrator 23.0.6 - ( issue has existed through many versions / upgrades )
—I thought that I had successfully reported this particular issue in the recent past, but cannot find it in a search, so am re-reporting. My apologizes if I'm doubling up.
The Process :
Let's say I have multiple objects of various width and height sizes — e.g. to keep things simple, let's say one object is 4in w x 4in h, and another is 6in w x 4in h.
I then position/possibly-resize the multiple objects precisely and group them together so that their…
4 votes
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