Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8071 results found
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Buggy strokes, unwanted anti-aliasing and wrong sizes on export.
I have just completed a project where 1800 tool icons had to be redesigned for a CAD program. Exporting my icons to single and @2x PNGs butchers my icons.
If strokes are set to outside, export to PNG invariably produces unwanted anti-aliasing on vertically or horizontally stacked pixels. (see image 1.png). I have a hunch this only occurs with documents that have over 100 artboards. It cannot be easily reproduced with a document containing only a single artboard. (if someone from tech support wants the document, let me know. I cannot share it publicly.)
When the arrow up cursor is…
2 votes -
Zoomed out of properties panel
I think I was holding command + scrolling on the magic mouse while hovering over the properties panel. Now it's super small and I can't zoom out.
Your expected result : To scroll down to reveal more in the properties panel
Your actual result: UI of Properties panel scaled down in size.
macOS Mojave 10.14.15
Ai 23.0.5Restarting the application reset the scale of the panel.
Is there a way to turn this off so I can't accidentally resize the panel?
2 votes -
White is invisible in JPG after Export for screens from CMYK color space
I had an issue when Exporting from a CMYK document with the Export for Screens... Option. I exported an artboard with a white (0, 0, 0, 0) logo on a black (0, 0, 0, 100) background and it turned out as a completely black JPG. I tried to change Export settings and colors but it always turned out wrong. As soon as I changed the color space to RGB it worked correctly.
2 votes -
Scatter brush not able to customise after created
When I create a scatter brush and then try to customize it after I've drawn a few strokes with it the "OK" just turns blue and nothing happens when I press it. Never happened before today and I'm not doing any weird brush, just a basic leaf-looking brush. Pretty annoying since I gotta either nail it at first or create a new one again. cheers!
2 votes -
Enormous issues with Illustrator 2019, OS High Sierra
Illustrator 2019 is acting very strangely. If I undo once, it goes back several steps and I cannot bring back those steps. It removes layers and artwork without any actions. When I save, it removes several actions every time.
If I quit the program completely and restart, it acts normally for a few steps and then starts the whole disappearing act again. I have re-installed the program a few times recently but the same thing keeps happening. It's extremely time-consuming and frustrating!
2 votes -
Illustrator window is bordered with red
In some cases, Illustrator shows a red line around the window.
I run Illustrator 23.0.4 on MacOs Mojave 10.14.5
I don't want disable GPU performance to hide it, I will lose performance doing so.
I think it's a glitch, because if I press "F" two times, the red line it's gone.
Thanks2 votes -
Illustrator 2019 23.0.4 Mouse select issues
Mac OS Mojave 10.14.5 (18F132)
MacBook Pro (Retina, 15-inch, Mid 2015)
AMD Radeon R9 M370X 2 GB
Intel Iris Pro 1536 MB
Memory: 16 GB 1600 MHz DDR3Apple Magic Mouse
Illustrator 2019 23.0.4
As per the attached video, Illustrator will deselect a layer without any click from the mouse. It will do this consistently i.e. almost every selection, which makes illustrator almost impossible to use. I have disables dictation and disabled all input sound per some of suggestions on the forum. I nothing other than Chrome opened in the background. I have 3 large files open ~200MB with a…
2 votes -
Illustrator CC v23.0.1 STILL not showing files that were opened by launching program
This has been an issue that I've experienced for well over a year now and was reported to have been fixed with version 23.0.1, but I updated to that version several months ago and am still to this day experiencing this issue. If you don't already have Illustrator open and launch the program by double-clicking an AI file (or choosing "Edit in Adobe Illustrator" when right-clicking on a link in InDesign), the document in question does not appear to be open and additional attempts to open said file result in either nothing or a dialog box telling you the file…
2 votes -
Properties Panel won't stay open
When I have the navigator and the properties panel on the right side on top of each other, the properties panel will close if I expand the navigator and vice versa. This has not been a problem in other versions.
2 votes -
Saving dialogue box is persistent above all other apps and windows (mac)
I think the Illustrator save dialogue box that persists above all other windows on my mac, should not stay above all apps and windows - should stay top of stack within the illustrator environment only
2 votes -
svg import - Support of class assignments at group level
AI 23.0.3 on Win 10
We tried to open a svg created with another tool in AI but there are always display problems. So we compared svg code created in both tools of a filled rectangle and a line.
AI ignores the settings of the svg because of NO support of class on group level (g class). CSS is also not always read well.Is there a possibility to fix this problem?
2 votes -
Recolor Artwork stops working if more than one document is open
If I have two documents open, I am unable to use Recolor Artwork under Color Guide. It just stops working. Nothing happens when I pull the sliders, click to randomly change the color order or click on color groups. It's broken.
Everything turns back to normal when I close the other document.
2 votes -
Type objects duplicated on top and converted to outlines
Sometimes when opening up a file, type objects are copied and placed exactly above the original type object, and converted to outlines. There are sometimes anywhere from 1 to 3 duplicated objects. It usually affects every type object in the document. The same issue has been affecting my colleagues' computers, and we often work off of the same documents and share them with each other.
We all have 15" MacBook Pros, using either Illustrator version 2018 or 2019, on Mojave.
2 votesDoes this problem happen with the latest Illustrator build?
If it does — please provide additional information:
1. What is the format of the document used, .ai or .pdf?
2. Does it happen with all the the type objects in a document, or only for some specific fonts, or point / area type only?
3. Do these have any effects or custom appearance applied?
If you have a chance to create a test file with this issue reproducible — please share it in the comments.
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User guide local (russian) correction
User guide local (russian) correction. Make legend and transcription both cyrillic or both latin.
2 votes -
Svg export
Hi! I met with you at CreativePro conference in Seattle. I would like to see more control when exporting svg from Illustrator. More specifically, the ability to remove the title tag when exporting. If not, that's ok, the svgomg site cleans up svg code well. Thank you!
2 votesHi Beth,
Thanks a lot for reporting the issue here. We are currently looking into when we write add the title element and when we don’t.
For more context: The problem you mentioned at CPro was the tool tip that shows up when hovering the mouse above an -embedded SVG document.
Greetings,
Dirk -
Cannot double click to open an AI document, or open a smart object from Photoshop
If Illustrator is closed, I can double-click on a file name, or a smart object in photoshop, and the file will open in Illustrator. If Illustrator is open this is not possible. My workaround has been to open the file from within Illustrator (tedious, but doable). However, there is no workaround to open a photoshop smart object. So I literally have to close Illustrator each and every time I want to open and edit a smart object. At first I thought this had to do with having objects on the clipboard, but even after clearing the clipboard this is still…
2 votes -
Why can't you use negative numbers in Move transform panel?
This is such a bizarre bug. Sometimes the panel will come in with negative numbers already in there (based on a previous move by hand in the program?) But make any adjustment and the number turns positive. I can work around it using reflect tool but it shouldn't require such an extra work around.
2 votes -
How about not releasing Illustrator chock full of bugs?
I'd like to choose a category, but it's multiple at this point. The main ones...
- Bounding box randomly disappears. I turn it on. It randomly turns off.
- I select text and go to change factors and the changes affect other text that's not even selected.
- Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
- If I go from dual monitors to single,…
2 votes -
flickering black rectangle
when I move the cursor a black rectangle appears flickering alongside it. Its very confusing and off-putting. this happens with most but not all tools.
Is this something simple that i don't know about or is this something wrong? I have tried closing Illustrator and re-opening but it is still happening. not noticed it before.2 votes -
Illustrator not selecting color from CC color library
I am using MacOS Mojave 10.14.15 and recently updated illustrator to 23.0.4.
I've noticed that I unable to change my foreground/background color from selecting from my CC color library panel.2 votes
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