Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
732 results found
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Pathfinder Divide Function Not Working
When attempting to divide paths with a closed shape below, the paths are removed but the shape is not divided.
2 votes -
Disappearing an outline size diameter of a brush tool
When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.
8 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Negative Offset not functioning using Pica
When units are set to Pica
Create a shape, choose Object Menu > Path > Offset Path. Input a negative number and move to Miter Limit. Number changes to a positive.
Select the input field again and use arrow keys to create a negative number. Number changes to a positive.
Use a negative number from with circumstance and click okay. Object obtains an offset path equal to the positive number (not negative).
This behavior is preventing me from doing my work!
1 vote -
'Divide Objects Below' divides hidden layers
'Divide Objects Below' command also divides hidden layers. Illustrator then crashes.
1 vote -
Pen Pressure not working
For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.
4 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
i am having issues with the strokes in illustrator 2019.The strokes become disoriented while drawing a circles .
i am having issues with the strokes in illustrator 2019.The strokes become disoriented while drawing a circles .Even wrtitng text the edges are disoriented. How to solve this?
1 vote -
No snap to artboard
Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.
Illustrator 23.0.1
Windows 10 Enterprise 18032 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Free transform not scaling correctly
When scaling a stroke with Free Transform it jumps to a ~30º angle (pics attached). this happens without holding Shift etc. All I want to do is extend the stroke.
Smart Guides is turned on, I've tried turning off/on Bounding Box (no luck) and turned off "Enable Content Aware Defaults" in prefs.
I'm on MacOS HIgh Sierra with CC 2019. I've never experienced this before
1 vote -
Color Fill Bug
Hello! Yesterday, I finished drawing a comic. I was supposed to color it in, but the color fill was not working on anything on the drawing. I tested using the fill color on a separate drawing and it worked. It’s only this one drawing that can’t be colored using fill at all.
I do the press and hold technique to color. My iPad Pro is version 12.3.1 and is up to date.
Update: It’s gotten a little better. I can only color small objects but that’s it.
1 vote -
Magnetism on bezier points
Today, there is no magnetism on bezier points and it is very annoying when you're drawing. Magnetism only works with anchor points (and not bezier points). Here is a GIF showing the problem.
2 votes -
Guides dissapear when selected
In a new document (CC2019) with multiple artboards, the guides dissapear when I select them. They reappear when unselected.
7 votes -
Smart Guides not working
I have smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.
Ai CC 22.0.1
41 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Scatter Brush - cannot make adjustments
Mac OS 10.14.1 Illustrator 23.0.1 Scatter Brush dialog will not Preview adjustments, will not accept "OK." Must Cancel and lose adjustments to leave dialog.
4 votes -
Isolate Selected Groups Does Not Work in CC 2019
Spent 4 days following a tutorial thinking I was losing my mind.
Then, it dawned on me I downloaded CC 2019 four days ago.
Downloaded CC2017 and the operation works as advertised.
Used especially for cartooning…
Goes like this:
1. Select all inked artwork>Object>Expand Appearances>Merge.
Create and color a rectangle covering artwork.
Select All>Merge
Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
This will put editable color with all closed line work.The enclosed pic is where things go wrong in 2019
Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…4 votesPlease post a test file
-Rama
Illustrator Team -
Gradient tool glitched
The gradient tool just completely stopped working properly. It looks normal until I select something to add a gradient to, and then the sliders no longer work, nor does the eyedropper. The opacity and location drop downs are suddenly in the middle of the gradient preview. If I close our illustrator and reopen it looks like it's back to normal, but as soon as I try using it- it glitches out.
2 votes -
Line Segment tool not workin, unable to access
Line Segment tool not workin, unable to access
2 votes -
Dynamic offset tool with snapping
This is an idea: I would like to be able to dynamically adjust offset value by sliding the mouse cursor on either side of the path / shape, and eventually snap it to a existing anchor point, for example.
1 vote -
illustrator brushtool NOT displaying brush stoke in realtime
I'm using quadro 2000 + 24GB Ram + dual xeon x5650.
But when i using brush tool, turn on GPU performance.
illustrator brush tool NOT displaying brush stoke in real times when i drawing. It work when i turn off GPU performance.ps: my system work fine AI 2018
3 votes -
Add anchor point not working on holding pen tool
Add anchor point not working on holding pen tool
I just purchased cc version
4 votes -
fill not aligned with path
Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).
Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.
The file will print with the fill moved.
Once it is corrected it you can't undo problem without reopening the file that is saved like this.
My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on.…
1 vote
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