Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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"on your computer" button does not work in the "save" dialog when "creative cloud" is selected as the default location to save files
I just updated to 26.3.1. Made a new file, sketched in it, and hit 'save".
I was presented with the Creative Cloud dialogue. I am not a fan of keeping stuff in the cloud so I hit the "on my computer" button; nothing happened. I swore, aborted the dialogue, and tried again to the same result.
A little further experimentation suggests that it works sometimes if I click on the button again. Weird.
OSX 11.6.4, Big Sur.
1 vote -
White lines added around exported JPGs
When I'm exporting images from Illustrator using 'Export Assets', often white lines or lighter lines are added on random edges of the images.
Screenshot shows image in Illustrator and exported image showing lighter row of pixels on image edge.
1 vote -
SVG opening don't work anymore correctly
I am not able anymore to see correctly SVG that are created from Flourish web application since 10 days. I attach a SVG that opens with a big "X" in the place of the supposed graphics
1 vote -
Illustrator 26.2.1 unable to save as .ai or .pdf
Details of your operating system
Windows 10
The version of Adobe Illustrator (desktop)
26.2.1
The steps you were taking when you experienced the issues
Save blank Artboard OK, but when with text, it is not saving/responding... hang
Your expected result and the actual result
Expects file to be saved as .ai or .pdf.... Actual it hangs and not saving
Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)1 vote -
SVG Object IDs not exporting as unique
Export As > SVG
Object IDs: Unique
The object IDs are not unique.
I'm using the latest version of Illustrator.
I need to export unique IDs because I'm placing multiple SVGs in one HTML page.
1 vote -
Importing SVG with a linked PDF inside a symbol does not work
Normally if you open an SVG file with an image xlink:href pointing to a ai/pdf file it links and shows the file where the image is. However, if that image is inside a symbol (I found some issues with <defs> too) it does not link and is missing entirely.
Broken:
<svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400"> <use xlink:href="#symbol" width="400" height="400" /> <symbol id="symbol" viewBox="0 0 400 400" > <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" /> <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> </symbol> </svg>Working:
…<svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400"> <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" /> <image1 vote -
Exporting to tif: "An unknown error caused the operation to fail."
Normally rebooting solves problems like this, but not this time. Cannot save my file as a tif.
1 vote -
1 vote
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このファイルを部分的にしか読み取ることができませんでした
「可能な限りファイルを復元しましたが、一部のコンテンツが欠落している可能性があります。」
とエラーメッセージが出て、開くと１２ページほどあったアートボードが最初の１ページだけになっていました。
３０時間以上かけて作ったデータが謎のエラーで消えました・・・。自動保存されたデータはないのでしょうか？
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた内容ですが、製品機能のバグではなく、個別の不具合となります。
お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
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Not Saving
Illustrator saving suddenly stops working. I use a shortcut for SAVE AS, EXPORT AS, SAVE A COPY and all of a sudden nothing happens when I go to save. Only saves with Save/Cmd+S. Only restarting Ai helps. It was doing this before but now it's several times a day since updating to macOS Monterey 12.3.1. (Also happens with Ps.)
Ai version v. 26.2.1
1 vote -
Opening file
After working on a file and trying to save it, it kept telling me it couldn't save. I finally gave up and then just saved it as a PDF. I was able to work from the PDF. So i saved the PDF. And now I can't open the PDF or the illustrator file. It gives me the dialog: Can't open the illustration. The file is locked or in use. ID: -54
It's also not letting me upload the illustrator file here, only the PDF file.
1 vote -
Can't save a file without closing the program.
Everytime when I save a file, the program shuts off. The same for InDesign.
1 vote -
Can't Access a Saved File from a folder in Google Drive
The Issue:
I saved an illustrator file then closed the program. After some days, I reopened the program. I could see the preview thumbnail showing my latest edit but when I clicked on it to open, it went back to a much earlier version of the file. This has now happened twice. Please help if you have solved this successfully.Details:
Illustrator 26.2.1 (64-bit)
OS: Windows 10
RAM: 12GB
Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz1 voteIt turns out the folder is managed by Google Drive, and it restored a previous version for some reason.
If you had problems like this too — please comment.
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SVG export crashes
Exporting to SVG causes Illustrator 26.2.1 (64-bit) on Window 10 (21H2 19044.1645) to crash. No export is created.
1 vote -
Error when trying to "Save as" a file
Hi I had been having an error were illustrator doesn't let me use the option of "save as" and whenever that happens I have to close the program an re-open again. There's no error message is just like I click on "Save as" and nothing happens
1 vote -
No "Smallest File Size" option in dropdown menu when saving PDF
My only options for saving a PDF are "Custom" and "Illustrator Default" I've lost "Smallest File Size" and "Press Quality" options.
I need to save small PDF versions in order to send in emails ALL day, so this is a big issue for me.
OS Monterey 12.3 , and beta version of Ai that's newer than Ai 2022...
BECAUSE Ai 2022 won't let me save ANY files to my computer (I've checked to make sure it had permission.) It's a HUGE problem, that basically makes my job impossible to do.1 vote -
Illustrator can not save
I run Illustrator 26.1 on a 2019 MacBook Pro with macOS 12.3.
Illustrator can not save any new files!!? The saving window appears but the Save button is inactive and nothing in the left menu works. I can save to Cloud but not locally. Basically the whole Save-window is inactive. The only way to close the window is through shortcut CMD + "."
It "feels" like I don't have access to my Mac?
I can save existing documents (but not Save As).
I have tried to reinstall Illustrator and reset settings (CTRL, OPT, COMM at startup) but nothing helps.
Please…1 vote -
Illustrator tried, but could not save the file .
I couldn't save any of my workfiles, Is there any way to rectify this
1 vote -
Unable to create "New Folder" when saving file on Windows 11 Pro PC!
When working on a job, I get to the point of wanting to create a New Folder to save in. However when the File Directory comes up in Illustrator, I click the New Folder button and nothing happens! Its as if it is not active at all.
1 vote -
Blurry PNG Export
I've used Adobe Illustrator for the best part of 7 years, and not once have any of my exports (PNG, TIFF, SVG) have been blurry until today.
I have tried everything, read every forum, watched videos, updated, reinstalled... the list goes on... but still all my exports for my art, design and graphics all come out blurry!!!!!!!
I don't know what has changed since the latest update or whatever it may be. It is frustrating to have all that work and not be able to have a crisp export.
When zooming in my PNG exports they were crisp and would…
1 vote
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