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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1110 results found

  1. saving

    Having Issues saving on AI 2020 and 2021 version latest updates. The save as feature is not working nor is the export as to save in a different version.

    1 vote

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  2. Saving issues

    I could not save my illustrations as any AI or PDF.
    After selecting save as PDF/AI it allows to save but there is no document saved in my targeted folder. Please help, i can only save it as JPEG

    1 vote

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  3. iCloud drive

    Illustrator thinks links are gone when files are being stored in iCloud Drive (even though the cloud version is still in the same folder on my computer). Please allow Illustrator to download linked files in iCloud Drive automatically so I don't have to download and relink manually.

    1 vote

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  4. Save as remove filename text before "/" character

    If the filename contains "/", the illustrator will save the file with "save as" command removing all the characters before "/", including it.
    Example:
    Saving with "save as" the file "My first project/version 1.ai" will end in "version 1.ai" on harddisk.

    Also, the name of the file in document's title bar is replacing the "/" with ":"
    "My first project:version 1.ai"

    And, again, on Save as dialog box, the "Save as:" textbox where the filename is already entered, it shows up like this
    "My first project-version 1.ai"

    macOS Big Sur, Illustrator 25.0.1

    1 vote

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  5. 1 vote

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  6. ACTION FAILURE!!

    modify the action:
    If you create an action to save for web with PNG file, Illustrator don't override the save command and nche the action take the same name of the file in the action.

    try to open 5 or 6 files and create the action:
    New action > save for web > save (and stop action)
    Now use it on the other opened files...

    If you have more and more files like me and your client ask you to export the file only in png it's impossible to use this action!

    The only way is to save files one…

    1 vote

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  7. ein unbekannter Fehler ist aufgetreten

    Wenn man .ai abspeichern möchte, kommt plötzlich die Meldung "Ein unbekannter Fehler ist aufgetreten" und die Datei lässt sich nicht mehr abspeichern.

    1 vote

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  8. Can't save a file as PDF due to Courier font licensing issue

    Get this message when trying to save file as PDF

    The font Courier could not be embedded in the PDF document because of licensing restrictions. Stroked text will not be visible.

    1 vote

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  9. Befehl "Speichern" wir von Befehl "Speichern unter" abgebrochen

    Mojave 10.14.6
    Illustrator 2021

    Seit dem letzten Update stoppt Illustrator das Speichern (Cmd+S) ohne jegliche Warnung, wenn man vor Ende des Speichervorgangs "Speichern unter" (cmd+shift+S) wählt.

    Das ist wahnsinnig riskant, da man im Grunde IMMER gleich nach dem Speichern ein PDF mit "Speichern unter" erzeugt. Ich habe mittlerweile an die 10 Dateien so verloren... bis mir der Fehler aufgefallen ist.

    Grüße, AC

    1 vote

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  10. Ai 2021, Windows: Opened SVG image element with base64 data is not shown.

    The codepen demonstration here (https://codepen.io/VHall/pen/BrdwLz) is supposed to download an SVG file which wil l show the exact same image as seen in the browser when opened in Illustrator. Using Ai version 2020, the opened SVG shows the correct background image with the logo. However, opening in Ai 2021 does not show the image. The element not rendered starts with: "<image overflow="visible" width="1200" height="750" xlink:href="data:image/png;base64"

    1 vote

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  11. Report Font Bug Error

    ERROR: Creating a design/file using a a font, when saved and previewed in AI and or in another program. The Font changes completely.

    1 vote

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  12. Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos

    Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos

    1 vote

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  13. relink bitmap file, or update link error

    every time i update the linked file, this annoying message always pop-up. it can't happen in the previous version of illustrator.

    1 vote

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  14. Crash on save to old versions

    Whe you have vertically centered text areas and you try to save as an older version Illustrator crashes.

    1 vote

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  15. Opening all my old files are blank

    When I open old logos and images I have created they are just opening as blank white canvases. Example file attached.

    1 vote

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  16. .aic cloud document recovery fails without warning.

    When Illustrator crashed while I was working on an .aic cloud document, I lost a day's worth of work even though the settings are set to auto save every 5 minutes. This has worked before with no problem but this time there was no autosave recovery when restarting and no temp files in %appdata% either.
    Granted I was careless and forgot to manually save, however at no point was there any indication from the software that auto save was not functioning. Maybe displaying a warning of some kind when this feature is not working would help.

    As a sidenote, when…

    1 vote

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  17. Normal "Save" operation in recording Actions becomes a "Save as" operation

    Windows 10 Pro 64-bit 2004, Illustrator version 25

    When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

    My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

    Because during batching there is no option do convert the text.
    So I need a second run with recorded actions:

    • select all
    • convert all text to path (outlines)
    • save
    • close

    The normal save operation is required so this can work with any file…

    1 vote

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  18. illustrator is unable to save this document ... due to some unexpected errors.

    Prior that, I get a message saying "This file has been modified outside Illustrator. Do you want to continue?" Then I click yes.

    Then... "Illustrator is unable to save this document ... due to some unexpected errors."

    I've been getting this message every now and then whenever I try to save a document. Started when I updated my Adobe Illustrator to version 25.0.

    Save a copy yields the same result.

    Adobe Illustrator version 25.0
    macOS Catalina version 10.15.6

    1 vote

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  19. Allow a “create new folder” option, as the desktop version has.

    I don’t see any option to create a folder for files with this version. I can only create new files. I need to be able to create folders to keep all of my images organized. Right now, they’re all over the place. The desktop version has the option to create folders, and I don’t understand why this version doesn’t.

    1 vote

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  20. image eps

    For some reason, as long as it is an eps file that needs to be placed or relinked to the image, it will be very slow

    1 vote

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