1124 results found

1. PDF Import Problem

   Opening a PDF in Illustrator 2019 23.1.1 - I select which page I want to open eg. 2 of 2, and it only opens the first page (not the page I wanted). No I'm not inputing the page numbers in the preview page panel (just in case you think that I am).

   Import PDF pages as links is 'unchecked'.

   Troubleshooting:

   1) It works correctly if I open 'all' page with 'links checked'.
   2) It works correctly if I open 'all' pages with 'links unchecked'.

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2. The PDF is unprotected automatically after I save a protected file in Illustrator.

   I had tried to open a protected PDF in illustrator and made some changes. After I clicked the "Save" button, I found that the PDF was not protected with password anymore. Could I keep it protected as original file do, without saving as a new file and protect it again? Thanks!

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3. PDF Preview not available (24.0.1)

   Despite "Create compatible PDF file" option checked, the PDF preview states it wasn't.

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4. Receive PDF-X4 compatible PDFs when exporting X4 compatible

   Files exported with X4 PDF standard do not get the X4 approval by the Acrobat preflight. It always mocks transparency color settings. Is there a setting that I'm missing or is it a built-in bug?

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5. svg text

   Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

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   Added To Backlog  ·  Dirk Schulze responded

   Hi Akshay,

   We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

   We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

   We are sorry that you experience the issue and are working on fixing the issue.

   The Adobe Illustrator Team

6. FIX pdf file saving

   Fix the fact that you receive an error when you try to save over a .pdf with the same file name. Its been a problem for Multiple Editions.

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7. Illustrator 2020 huge problems!

   Mac OS Mojave 10.14.16
   Illustrator 24.0.1.
   Some problems and HUGE problems:
   1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
   2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
   3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the server!!!! There's nothing left. If you are fortunate the file is open on screen and you can save it again with a new name - but if you don't f.ex. notice the "Error" note and close the file the whole file just disappears!! This is a HUGE problem and has to be fixed immediately.

   Mac OS Mojave 10.14.16
   Illustrator 24.0.1.
   Some problems and HUGE problems:
   1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
   2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
   3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the… more

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8. Misaligned patterns on SVG import

   When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.

   An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.

   It would be great if the pattern was correctly positioned on file load.

   Tested on Windows 10. Illustrator 23.0.6 64bit

   See attached PNG for example.

   pattern-test.svg used in the screenshot:

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
   <defs>
   <pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
   <rect width="10" height="10" fill="blue"/>
   <circle cx="5" cy="5" r="5" fill="red" />
   
   </pattern>
   </defs>
   <rect x="0" y="0" width="50" height="50" fill="url(#New_Pattern)" />
   </svg>

   When opening an SVG file, pattern fills are incorrectly offset on both x and y axis.

   An inconvenient workaround is to reapply the pattern (Select shape, select pattern swatch). This will then position the pattern correctly.

   It would be great if the pattern was correctly positioned on file load.

   Tested on Windows 10. Illustrator 23.0.6 64bit

   See attached PNG for example.

   pattern-test.svg used in the screenshot:

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="50" viewBox="0 0 50 50">
   <defs>
   <pattern id="New_Pattern" data-name="New Pattern" width="10" height="10" viewBox="0 0 10 10" patternUnits="userSpaceOnUse">
   <rect width="10" height="10" fill="blue"/>
   <circle cx="5" cy="5" r="5" fill="red" />
   
   </pattern>
   </defs>
   <rect… more

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9. Illustrator CC 2019 Will Not Save or Save As on Mac OS Mojave

   I use a Macbook Pro mid 2015 with 16 GB RAM and Mac OSX Mojave 10.14.4. I just updated from CC 2018 to CC2019 at most a week ago. I wish I could go back, because at least in CC 2018 I could save.

   When I tried saving a file I have already saved before, with this newest version of the program even, it gives me the error message of "file not found." I go and try to open the file, make sure I'm not just working on a different version, and that "file is already open."

   I try to make a new document, go to save the document. I receive error "cannot save file. .278"

   What does that even mean?

   Restarting my work isn't really an option at this point, either. Please get it fixed quickly. Dealing with a shoddy program is not what I would expect for the price I pay every month.

   I use a Macbook Pro mid 2015 with 16 GB RAM and Mac OSX Mojave 10.14.4. I just updated from CC 2018 to CC2019 at most a week ago. I wish I could go back, because at least in CC 2018 I could save.

   When I tried saving a file I have already saved before, with this newest version of the program even, it gives me the error message of "file not found." I go and try to open the file, make sure I'm not just working on a different version, and that "file is already open."

   I try to… more

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10. Dropbox saving issue

    When I try to save a new file on, save as and choose it to save on dropbox. The folder I've selected that I want my file in, immediately start syncing all my online-only files to local.

    Please see attached for visual explanation.

    Does any1 know a way to work around this?

    Thank you

    • 

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11. Cannot save

    Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.

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12. アプリが終了してしまう。

    Illustrator2020でファイルを保存すると、アプリも終了してしまう。

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

    1)Kindly provide the machine details and the test file which you are saving in illustrator .

    Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal
    Illustrator Team

13. Double save

    I don't know why when I reopen a .ai file to keep working on it and save it, it saves it as a new document instead of updating the file I opened.

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14. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
    1)Kindly provide Video , Test File via File→package, Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

15. Artboard Export Improperly Imports in other DV Apps

    When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.

    This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.

    I have also down-saved to a Legacy .ai and performed the same export. Those files imported properly into all the above DV Apps as expected.

    You can view this here. The files all have the same thumbnail (and pull into the timelines/comp viewers as the same image) but have different file paths and are different on the OS.

    https://www.dropbox.com/s/atdp67zt3p3m8w9/Importer.mp4?dl=0

    System Information:
    Windows 10 x1903
    i9 9900K
    64GB ram

    When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.

    This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.

    … more

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16. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

17. Export for screens > SVG Exports only some of the artboards.

    MacOS Mojave 10.14.6
    Illustrator 24.0

    When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

    Is there any workaround for this bug?

    UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

    Thanks

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

18. Ai 2020 Crashes when trying to place a file from a Zip directory

    When trying to place an asset that is inside a Zip directory, Ai 2020 will crash and require a restart. This is on a Windows system with the latest illustrator 2020

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19. Can't export image

    If i want to export an image legacy the application said that it can't find the file

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20. long time to package

    anyone else experiencing this? even small files with few psds in them. just started happening this week with the 2020 update..

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